Zocdoc

Hello, At Zocdoc, we always strive to provide our patients and doctors with a great experience, and we're sorry to hear this hasn't been your experience. We hear your frustration, and we'd like the chance to dig into the specifics with you directly. Our policies — including how reviews, fees, and billing work — are applied consistently across the marketplace so both patients and providers can trust what they see. That said, we know that doesn't make individual situations any less frustrating, and we want to ensure your concerns are heard and addressed. A member of our team would love to connect. Please give us a call at 855-962-3621 or email [email protected] so we can look into this with you. Best, Team Zocdoc

Hello Benny, Zocdoc was built to be the start of a better healthcare experience, and that starts with seamless booking. When a cancellation happens without context, we take it seriously. I'm really sorry this happened. Your wife did everything right — found a provider, booked the appointment — and then had it canceled with no explanation. That's not the experience we promise, and your frustration is completely valid. Providers are responsible for keeping their availability and profile info accurate, so I want to look into what happened here — it could have been a communication error, an availability issue, or something on the practice's side. A member of our team would like to speak to you more about your experience. When you are available, please give us a call at 866-962-3621.