Elizabeth Schmeltekopf · 写过 4 条评价 · 体验于 2026-05-25 ·
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拒绝对生锈的车架负责——操纵争议程序来阻止退款。
我订购了 G1M Plus 自行车,到达时车架上油漆剥落、生锈,一些木制包装上发霉了。 Yesoul 没有承担运送损坏产品的责任,而是使用欺骗手段来争取我的退款。他们颠覆了 PayPal 的争议程序,只有当我付费将 90 磅的货运物品运回给他们时才提供退款,他们现在正在积极与我的信用卡公司抗争,以阻止退款。他们的客户服务最初表现得很友好,但拒绝提供真正的解决方案,甚至试图让我只剥离并邮寄电子零件。 查看其他在线评论——这是有记录的模式。如果您的物品到达时已损坏,请小心该公司的掠夺性纠纷策略。
针对 Yesoul 的回复,我只需将产品包装并寄回即可获得退款:
您的解决方案未能解决核心问题。普通消费者无法重新包装或运输松散的 80 磅重的原始金属框架,该框架是 90 磅多组件装运的一部分。要求我采购一个定制的货运箱并处理你们工厂缺陷的物流是一个不可能的要求,旨在将负担转嫁到受害者身上。将身体和经济负担转嫁给我这个客户,从一开始就是你们故意拖延的策略——首先是对 PayPal,现在是对我的信用卡公司。您拒绝退款,除非我将其寄回,但随后又无法让我寄回。
由于您运送了一件严重生锈、损坏的物品,并且拒绝自费提供专业的包装和货运提取服务,并且拒绝在未运回物品的情况下提供退款,目前此事正在通过商业改善局(BBB)和 Capital One 争议部门正式处理。我正在寻求全额退款。
Yesoul Fitness 回复2026-05-27
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and apologize for the inconvenience caused.
After reviewing your case, our team previously provided both a compensation option and a return-and-refund solution for your consideration. As the proposed options were not accepted, we would again recommend returning the product using the prepaid return label provided by our support team. Once the returned package is received and processed, we will arrange a full refund accordingly.
A dedicated support specialist will continue to follow up with you directly to help move this matter forward as smoothly as possible.
Thank you for your patience and understanding.
Kind regards,
YESOUL Support Team
Dear Customer,
Thank you for taking the time to share your experience and feedback with us. We’re sorry to hear about the frustration you’ve encountered during use.
We would also like to clarify that the YESOUL app’s basic functions, as well as screen casting features, are available for free use. Certain premium classes and content within the app may require an optional subscription service.
Regarding the issues you mentioned, our team would like the opportunity to review your case more carefully. A dedicated support specialist will continue to follow up with you directly to better understand the situation and assist you further.
Thank you for your patience and understanding.
Kind regards,
YESOUL Support Team
Dear Customer,
We’re sorry for the frustration caused by this experience. Please note that pricing may fluctuate from time to time due to promotional campaigns and ongoing sales activities.
We apologize if the previous communication did not clearly address your concerns. If you would be willing to share your contact information or order details, our team would be happy to review the situation further and follow up with you directly.
Thank you for your feedback and understanding.
Kind regards,
YESOUL Support Team
Dear Customer,
We’re sorry for the disappointment and frustration caused by this experience. In some remote or extended-service areas, additional carrier surcharges may apply after the shipping address is reviewed by the logistics provider.
This information is outlined in our shipping policy, which can be viewed here: https://yesoulfitness.au/pages/shipping-policy
We understand this was not the experience you expected, and we apologize for the inconvenience caused during the ordering process. If you would still like assistance regarding your order or cancellation status, please feel free to share your order information with us and our team will be happy to follow up further.
Thank you for your understanding.
Kind regards,
YESOUL Support Team