Great customer service and great…
Great customer service and great products! Customer service replied to us within howers on a Sunday! We received the indoor bike and it is very good for the money!
About Yesoul Fitness
Data updated- Website
- yesoulfitness.com
- Category
- Sports
- Location
- United States · WA
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (14/14)
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Is Yesoul Fitness legit?
Yesoul Fitness (yesoulfitness.com) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great value for your money
I ordered my bike recently and it took only 2 working days to be delivered! setup was quick and easy and the bike has the same (if not better) build quality of Peleton bikes ive used in the past. The seat on the GM1 Max is extremely comfortable and my order came with a free seat cover. great addition to my gym.
Great customer service
My bike arrived without a sensor. They sent me a replacement in the mail and it got lost and they were happy to send another one right away. They have always been kind, helpful, and quick!
Yesoul bike and treadmill
I've been very impressed with both the Yesoul bike and treadmill. The build quality is excellent, the screens are clear, and the speakers sound great. Being able to watch shows while exercising makes workouts much more enjoyable, and unlike some competitors, you're not restricted in what you can mirror to the screen. I had a couple of minor issues initially, but customer service was fantastic—quick responses and fast resolution. Both machines look great in my home gym and offer excellent value for money. At around a third of the price of a Peloton setup, they deliver a premium experience without the premium price tag. Highly recommended!
Once I bought the Yesoul G1M Plus
Once I bought the Yesoul G1M Plus, I stopped my gym membership. Why? Because I discovered a completely new way to stay active without having to leave my house. 😊 Now I have almost all of my daily meetings while riding my Yesoul bike. It has honestly changed my routine. If you work from home, get yourself a standing desk and put your Yesoul bike underneath. There you go :) you have your personal gym and your working area in one place! I used to sit for hours during meetings, but now I stay active the whole time without even realizing how much I’m exercising. My meetings have never been this enjoyable, especially with my biking shoes on. 😄 My friends started noticing that I lost weight, and my legs have become so much stronger and more toned. I also have more energy throughout the day, and I don’t feel guilty about sitting for long hours anymore. For me, this bike wasn’t just another piece of fitness equipment which, it completely changed the way I work and exercise. I actually look forward to my meetings now because I know I’ll be moving instead of just sitting in a chair. It has become one of the best purchases I have ever made, and I recommend it to anyone who wants an easy way to stay active while working. By the way if you ever have any issue they are always prompt to respond! Thank you Yesoul costumer service team!
Great deals for good quality workout…
Great deals for good quality workout equipment. Customer service has been amazing to work with when my package was delayed!
Convenient and effective
I purchased the bike about three years ago and it has been a great experience ever since. I love that YESOUL offers fitness programs you can join it feels like I’m working out at a gym but even more convenient because the gym is at home. When it comes to customer service very few times I’ve had to contact them. They’ve been extremely professional polite, and solved my concerns in a very timely manner. I would recommend YESOUL products and programs to my friends and family and will continue to use the products that I’ve already purchased.
Ordered the G1M max bike on 15/7/26 and…
Ordered the G1M max bike on 15/7/26 and it was delivered on 21/7/26 - outstanding delivery service and their customer service via email was very good The bike itself is very good and well built and having the additional speakers at the back makes a real difference Overall I am delighted with my purchase ☺️
Let’s give it a honest review
Let’s give it a honest review Bike. - Less than a year and the cable to connect to the phone after 3 months it’s finished. Stopped working, any movement as you up and down the bike it’s disconnected and screen restarts. - front leg screw broke inwards, waiting ages to the new front stand arrive. No compensation given. - Bluetooth speaker after 6 months crap. Resonating on the bass absolutely useless. - The YESOUL fitness app that’s pretty good Overall 4 out of 10. Don’t waste your money get a proper more sturdy spinning bike for way much cheaper and put a tablet in front you will have more joy than with this one.
Reply from Yesoul Fitness2026-07-22
Dear Customer, We appreciate you providing such detailed feedback, including both the challenges you experienced and your positive comments about the YESOUL Fitness App. Your feedback helps us better understand our customers’ real experiences and where we can continue to improve. We would like to learn more about your case and check the previous support history to see how we can better assist you. Please kindly provide your order number or the email address associated with your purchase, and our team will review the details and follow up with you. Thank you for bringing this to our attention. We appreciate the opportunity to help. Kind regards, YESOUL Support Team
Broken promises
I was promised a goodwill gesture as a response to major problems with the delivery of my bike. I accepted the offer and since then they have gone completely quiet. They will not respond to my emails. This company is unreliable and shady. I would avoid this company at all costs.
Reply from Yesoul Fitness2026-07-22
Dear Customer, We’re sorry for the frustration and disappointment you have experienced, and we appreciate you sharing your concerns with us. We would like to clarify that our team did follow up with the carrier regarding your delivery case. Based on the investigation, the package was delivered and placed at the location you had provided. We also shared the Proof of Delivery (POD) with you for your reference. Regarding the previous communication about the goodwill gesture, when you mentioned that you would proceed with a chargeback, we understood this as a request to seek a refund through your payment provider. Shortly after, we received notification that a chargeback had been initiated, and we understood this as an indication that you may no longer wish to proceed with the goodwill solution we had intended to provide. We apologize if there was any misunderstanding during the communication. Our intention has always been to assist and find a suitable way to support you. Our support specialist will contact you again directly to further discuss this matter and work with you toward a proper resolution. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
Not a good start.
I havnt even received the bike yet and i am worried. Trying to get hold of anyone in customer service is proving, well impossible. I used the chat box but they said they could not talk to me right now so i waited. and waited then i get a message saying because of my inactivity you have dissapeared. You were never there in the first place and you told me YOU were busy and couldn't talk right now. Never seen that before in a chat box but ok. No phone number either. I have my doubt already as not a good start at all!
Reply from Yesoul Fitness2026-07-16
Dear Customer, We’re sorry to hear about your experience and understand why this has caused concern, especially before you have received your bike. Please note that there may be times when our support team is unavailable outside of working hours, which can result in delayed responses. However, all customer messages are reviewed, and our team will respond as quickly as possible once they are back at work. If convenient, please provide your order number or the email address associated with your purchase. We would be happy to review the communication history and provide you with a clear explanation regarding your case. Thank you for your patience and for giving us the opportunity to assist you. Kind regards, YESOUL Support Team
Screen rotation is handy
Had this treadmill a few weeks now, the 21.5 inch screen is why I got it. Rotating it for floor stuff is surprisingly useful. Setup was easy enough but you’ll need help with the screen. Auto incline works smooth during classes, and the brushless motor is way quieter than my old one. Cast my phone’s fitness app to it with no lag. Solid for the price and does what I need for daily runs.
Bought the G1 max bike
Bought the G1 max bike, super happy with it. Well built and feels very sturdy.
DON’T DO IT. It’s a SCAM.
This should be zero stars. They do not monitor their inventory so you might be stuck waiting for a product that is actually out of stock. Even when you have an email confirming your refund request due to no inventory, they’ll magically end up sending you the product. If you no longer want their product after you were already promised a refund, it’s still on you to pay the restock fee. You also have the option of refusing the order you were told was out of stock. Don’t forget, you have to start the return process right away. Why? Because after 14 days you’re stuck with the product you were told was out of stock and no longer want. Did I mention they said I was going to get a full refund because their product was out of stock? Don’t let social media fool you, this company is very shady.
Reply from Yesoul Fitness2026-07-13
Dear Customer, We’re sorry to hear about your experience and apologize for the frustration this situation has caused. We take your concerns seriously and would like the opportunity to investigate this matter thoroughly. Please kindly provide your order number or the email address associated with your order so that we can review your case in detail. Once we have your order information, our team will conduct a comprehensive investigation and provide you with a formal response based on our findings. We are committed to handling your case fairly and working toward a reasonable resolution. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
Some redemption after the fact
If I could provide 0 stars for customer experience I would. I purchased a treadmill because of good reviews and the initial belief that it qualified for free shipping because I live in a capital city so surely it wouldn’t count as a remote location, I was wrong $150 shipping to Perth. I thought fair enough it’s EOFY and the treadmill is 50% off and it’s in stock, so I went ahead with the purchase. Fast forward a week I still haven’t received a tracking code, so I reach out to ask where it is, my first response is that it’s in another warehouse and that if I wanted to receive my item without delay I’d need to pay another $25. I said no and on principle I wouldn’t pay another cent as this is scummy behaviour from an online retailer. They explain this is an error and offer me 3 months free membership, but they provide no delivery ETA. I email them again asking for a delivery ETA and they reply saying they actually don’t have any stock in country, weird they would have happily taken $25 without it improving my delivery timeframes, anyway as I did in my previous correspondence I ask them to process a refund because they cannot meet the delivery expectations they set during purchase. Now I’m getting no reply and it seems the only way to get this company’s attention is to post a bad review here. To the owners of YESOUL do better! Fix your shipping policy to inform customers where free shipping isn’t applicable, an actual list of locations. Stop emailing customers after purchase requesting delivery fees, I’ve never experienced this in my life it’s a total wtf and made me believe it’s a scam. Fix your stocking levels so customers are informed when things run out of stock and implement stock holds when customers make their purchases. Fix your customer service when a customer is unsatisfied with the experience process the refund. Right now you are a company that looks like a scam. #UPDATE 21/07/2026# As an update to my initial review, yes posting here did illicit the expected reaction of a company trying to maintain a good reputation. My refund was processed in full but they initially must have misunderstood my intentions after telling me that the customer service representative involved had been punished. I explained I did not wish for anyone to be punished for the failings of their company to provide goods to their customers. As an act of goodwill they sent me a massage gun free of any charge which I do appreciate and it seems to be of good quality, but it’s early days. It comes in a nice box, has a premium feeling carry case and is charged with a USB-C cable, will it last though? I asked them to make their Australian shipping policy more transparent and they have done so, so they do seem to want to improve their service. I also hope that their online inventory reflects their local warehouse inventory so people are not misled on delivery timeframes. Will I shop with YESOUL in the future? Probably not, once burned twice shy!
Reply from Yesoul Fitness2026-07-10
Dear Customer, We sincerely apologize for the experience you have described and appreciate you taking the time to share your feedback. We take your concerns very seriously, and your case has been brought to our attention for further review. We are currently conducting a thorough internal investigation to better understand the full circumstances of your order and the communication throughout the process. We believe this matter deserves careful attention, and we are committed to providing you with a formal, fair, and transparent response once our review has been completed. Based on the outcome of our investigation, we will also work with you to provide a reasonable and appropriate solution. Thank you for your patience and understanding while we look into this matter. Kind regards, YESOUL Support Team
Very good spin bike easy to set up
Very good spin bike easy to set up. Delivery service was very good
⭐⭐⭐⭐⭐ A True Game Changer!
⭐⭐⭐⭐⭐ A True Game Changer! After a knee injury ended my running days, I struggled for years to find a workout that challenged me physically while giving me the same sense of accomplishment I used to feel after a great run. I tried treadmills and several exercise bikes, but nothing ever kept me motivated until I purchased the Yesoul G1M Plus. This bike has completely changed my fitness journey. The build quality is outstanding, the ride is incredibly smooth, and the resistance provides a serious workout for every fitness level. What truly sets it apart, however, is the Yesoul app. The guided workouts, scenic rides, structured training programs, and progress tracking make every ride engaging and purposeful. Instead of simply exercising, I now feel like I'm training toward something. For the first time since my injury, I actually look forward to working out again. I'm already seeing improvements in my fitness, endurance, and overall well-being, and I finish each ride with the same sense of accomplishment I once found through running. If you've been searching for an indoor bike that delivers an exceptional workout while keeping you motivated and coming back for more, I wholeheartedly recommend the Yesoul G1M Plus. For me, it has truly been a game changer. More than just helping me regain my fitness, this bike has helped me rediscover the joy, confidence, and discipline that come from challenging myself each day.
Quite pleased
I have been very pleased with the customer service of Yesoul Fitness. I initially had a couple of questions regarding set up so I reached out to Yesoul. I had a response in about 24 hours and they answered my questions. They then followed up again the next day to make sure my issue was resolved. Very pleased with their service. Now regarding the fitness bike. We are quite pleased with the quality of the bike and how smooth and quiet it is. We have used it everyday since we got it a week ago and so pleased with the product. It was recommended to us by our Chiropractor. Great product. I recommend it for a fitness bike. Good job Yesoul. Thanks!
Avoid at all costs
Worst company I have ever dealt with. They knowingly ship with a courier that has nothing but 1 star reviews, tell you that the tracking is unreliable and you will have to constantly ask the courier for updates. When the bike arrived, the bike seat cover was not in the box. The bike did not work, I asked to send it back for a full refund, they insisted if they sent me a new magnet it would work, it didn't. I had already asked for a refund over 10 times at this point, and they told me they were sure if they sent me another part it would work that time. They made it almost impossible for me to return the bike and get my money back, even though their website states you can send it back for any reason within 14 days. Finally got my money back after having to raise a chargeback, do not use this company. Took weeks and weeks of arguing before I could resolve my issue. Ordered another bike from elsewhere, came the next day and works perfectly.
Reply from Yesoul Fitness2026-07-03
Dear Customer, We’re sorry to hear that your experience did not meet your expectations and apologize for the frustration this situation has caused. Before proceeding with a return, our support team first attempted to identify and troubleshoot the reported issue by providing replacement parts, as we hoped to resolve the problem as quickly as possible without the inconvenience of returning the entire product. We understand that you have requested a return. Our team will contact you directly to continue working with you. Once the issue has been properly identified and confirmed, we will arrange the return and refund process in accordance with our return policy. Thank you for your patience and understanding. We appreciate the opportunity to assist you and will do our best to resolve this matter as smoothly as possible. Kind regards, YESOUL Support Team
The Yesoul Treadmil is excellent
The Yesoul Treadmil is excellent , the design ,screen monitor ,powerfull ,I'm very happy with this product 5/5 .