Yesoul Fitness (yesoulfitness.com) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I recently bought a Yesoul indoor training bike, complete with monitor. From ordering to delivery & current support from customer service has been excellent. The bike is very good, a comfortable ride. Mirroring links to mobile & works well, the training programmes give lots of choice at all levels. Achievements are recorded in your profile. I would recommend the Yosoul indoor bike, as a value for money option.
Bike quality is excellent and the riding experience is great. Speakers are loud and really helps the time pass by quickly.
I am an elderly man living on a small fixed income suffering from peripheral neuropathy. I purchased a treadmill from Yesoul which took me a long time to put together because it was poorly made. When I did the electrical parts did not work. So I had to break it down and repackage it to send back to Yesoul. UPS came by and picked it up and charged me $15.15 to return to Yesoul. I was annoyed and began over FIVE months of emails trying to retrieve my $15.15. Yesoul had a customer service man called Jim and he gave me every reason why he could not get me my $15.15 back to me. This is a big company that has no idea how to treat people. My advice to anyone thinking of buying from Yesoul DO NOT. Go with a reputable company that puts it customers first.
Dear Customer, We’re very sorry to hear about your experience and the inconvenience this situation has caused you. We would like to assure you that we have never intended to avoid responsibility, and we are genuinely willing to work with you to resolve this matter. We have been in ongoing communication with you and have clearly advised the available reimbursement methods we are able to support, including PayPal or bank transfer. However, we are genuinely unable to process payments via cheque, and we kindly ask for your understanding on this limitation. If you could please provide your preferred available payment details, we will proceed with the arrangement as quickly as possible. Thank you for your understanding and patience. Kind regards, YESOUL Support Team
Advertise items and packages online and via targetted emails but unable to buy as you get a Page Not Found error when trying to do so. In reporting this to Yesoul I'm told the product I want is no longer available in Australia but no reason why this is. Poor marketing and, if this relects their product support, poor comany. As an addendum, Yesoul replied to this review stating that the product I was interested in might have been in an older campaign. Then why was it still on offer in an email I received only yesterday. They seem to have no control of who they target with what. Take some responsibility Yesoul and ensure you market what you have to offer properly in each country and not send spam emails that show products we can't buy.
Dear Customer, We’re sorry for the confusion and frustration this has caused. We understand how disappointing it can be when a product appears available through promotions or marketing emails but cannot be purchased at the time of order. In some cases, this may happen because a promotional campaign has ended, or due to strong demand where sales volume exceeded initial expectations and inventory was updated more quickly than anticipated. We apologize for any inconvenience this may have caused. If you would like, you are welcome to contact our support team with the product details, and we will be happy to check availability and suggest suitable alternatives where possible. Thank you for your understanding. Kind regards, YESOUL Support Team
I personally have the bike and rower from Yesoul. It sure is nice being able to work out from home and avoid busy gyms. The equipment is top-notch and delivers a great value. Looking forward to picking up a treadmill next for an extensive review.
I’ve been using the Yesoul G1M MAX for a while, and overall it has been a great addition to my home workout routine. I wanted an exercise bike that would make indoor cycling more engaging, and this one has definitely made it easier for me to stay consistent. The 21.5-inch FHD screen is one of my favorite features. It’s large, clear, and much more comfortable than using a phone or tablet during workouts. The rotatable screen is also very practical, especially when I want to follow stretching, warm-up, or off-bike exercises. The sound quality also surprised me. The dual 30W front-to-rear surround sound makes music and classes feel much more immersive. It creates a motivating atmosphere and makes the whole workout feel less boring, which really helps when exercising at home. I also like that the bike is compatible with my favorite apps. I can choose different types of content depending on my mood, whether it’s a workout class, music, or video. The screen mirroring feature is another big plus, because I can easily mirror content from my own devices and ride at my own pace. Overall, the G1M MAX feels stable, well-designed, and enjoyable to use. It combines fitness and entertainment in a very natural way. For anyone who wants a more immersive and flexible indoor cycling experience at home, I would definitely recommend the Yesoul G1M MAX.
This product was easy to put together and easy to use once set up. Also the customer service was great and helped me out when I got conflicting emails.
Really enjoying using my Yesoul G1M Plus Bike; it's a really good exercise bike that offers value for money and delivers on quality and performance. I'd highly recommend this bike. I've had mine for over 6 months now.
I recently purchased fitness equipment from Yesoul, and I am absolutely blown away by the entire experience from start to finish. If you are on the fence about upgrading your home gym, look no further! The equipment itself is nothing short of incredible. It feels remarkably sturdy, well-constructed, and designed with the user in mind. The performance is smooth, quiet, and rivals the commercial-grade machines you would find in a high-end gym. It has completely transformed my daily workout routine. One of my biggest worries when ordering heavy fitness gear online is how it will arrive. Yesoul clearly prioritizes protecting their products. The packaging was meticulous—every single component was securely wrapped, cushioned, and perfectly arranged in the box. It arrived in pristine condition without a single scratch or dent. The turnaround time was shockingly fast! I expected to wait a few weeks for such a large item, but it was dispatched quickly and arrived well ahead of the estimated delivery date. The tracking was accurate, and the entire shipping process was seamless. What truly sets Yesoul apart is their customer support. They were incredibly responsive, proactive, and genuinely helpful. Whether it was answering a quick question about assembly or just keeping me updated on my order status, their team went above and beyond to ensure I was completely satisfied.
Great product, very well made and they have extremely helpful customer support with rapid response time with whatever you may need. Highly recommend.
The Bike is nice, I was a spinning instructor many years and wanted one for my home as I got older. This is perfect, and was simple easy instructions to assemble. Shipping was also pretty quick and faster then expected. Also was a good value for the price.
Do not buy from this company! Their products are rubbish and they are scammers. Do not buy! This has been one of the worst customer service experiences I have ever encountered. I first requested a refund in April and, months later, I am still waiting for my money. What should have been a straightforward resolution has turned into a lengthy, exhausting process with constant delays, unreasonable requests, and poor communication. Throughout this process, I have complied with every request made by the company. I have provided photographs, videos, and additional evidence whenever asked. I was even instructed to cut the cables on the screen, which I did in good faith to assist with their investigation and refund process. Despite doing everything requested of me, I am still without a refund. To make matters worse, multiple parcel collections were arranged, and I repeatedly made myself available at home to facilitate them. On more than one occasion, the collection simply did not happen. My time has been completely disregarded, and I have had to rearrange my schedule multiple times for no reason. The most frustrating part is that after asking me for photos, videos, and even requiring me to cut cables on the product, the company has become increasingly unresponsive. Emails have gone unanswered, communication has been poor, and I have been left chasing updates with no clear resolution. At this stage, the experience has been so disappointing that it feels as though the company is doing everything possible to avoid resolving a legitimate refund request. Months after my original refund request, I still have no refund and no satisfactory explanation for the delays. This experience has caused unnecessary stress during an already difficult and vulnerable period in my life. No customer should have to spend months chasing a refund after fully cooperating with a company’s requests. Based on my experience, I cannot recommend this company. The handling of my case has been so poor that it has completely undermined my trust in the business.
Dear Customer, We’re sorry to hear that you feel this way and regret that your experience has left you disappointed. We would appreciate the opportunity to better understand your concerns and investigate what may have happened. Please share your order number or the email address associated with your order, and a dedicated support specialist will review your case and follow up with you directly. We value all customer feedback and remain committed to providing support and assistance whenever issues arise. Kind regards, YESOUL Support Team
Unit was delivered with a defective power connector. Company is slow and sent a part that was unable to be used after 3 attempts to arrange this simple delivery. Communications and problem resolution has been horrible. Owned the rower for 2 months and still cannot use. Company eventually offered a resolution
Dear Customer, We’re sorry to hear about your experience and understand how frustrating it must be to have been unable to use your rower after such a long time. Please rest assured that we take this matter seriously. Our team will arrange for a dedicated support specialist to personally follow up on your case, provide step-by-step guidance where needed, and help move this matter toward a resolution as quickly as possible. If you could kindly provide your order number or the email address associated with your order, we will be able to locate your case and assist you more effectively. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
I recently purchased a Yesoul recumbent bike as a replacement for a ten year old model that had served me well. This new bike is outfitted with a large screen for exercise programs or just connecting your music or movies. The seat is extremely comfortable with a large mesh back support. I’m very pleased and highly recommend.
I cannot recommend YESOUL based on my experience. I placed an order based on the advertised free shipping offer. After payment was taken, I was contacted and advised that I would need to pay an additional AUD 85 shipping fee before the order could be dispatched. As free shipping was a significant factor in my purchase decision, I declined the additional charge and requested cancellation of my order and a full refund. YESOUL's own email stated that if I did not wish to proceed, they would be happy to assist with a full refund. Despite this, I have had to repeatedly follow up seeking confirmation that my order has been cancelled and my refund processed. The most frustrating part has not been the additional shipping charge itself, but the lack of communication after I requested cancellation and refund. Multiple requests for confirmation have gone unanswered. If the matter is resolved promptly, I will happily update this review. However, based on my experience to date, I would encourage potential customers to carefully consider the possibility of additional shipping costs being requested after purchase and the difficulty I have experienced obtaining confirmation of a cancellation and refund. 1 Star. Thank you for your response. The problem is not the explanation regarding the shipping fee. The problem is that your company advised me that if I did not wish to proceed with the additional AUD 85 charge, a full refund would be provided. I advised that I did not wish to proceed and requested cancellation and a refund. Since then, I have had to repeatedly follow up seeking confirmation that the refund has been processed. Your public response states that you are willing to resolve the matter. However, the resolution I requested from the beginning has been simple: cancel the order and refund my payment. I am not seeking an alternative address, a membership extension, or any other solution. I am seeking the refund that was offered when the additional shipping charge was introduced after purchase. Once the refund has been processed and confirmed, I will update my review accordingly. Update: I have now received my full refund, and I acknowledge that once the matter was escalated, the refund was processed promptly. My original concern was never the refund itself. It was the experience of being asked to pay an additional AUD 85 shipping fee after placing an order that was advertised with free shipping, followed by the difficulty in obtaining confirmation that my cancellation and refund request had been actioned. To YESOUL's credit, the refund has now been completed in full, and I appreciate that outcome. While I remain disappointed with the overall purchasing experience, it is only fair to update my review to reflect that the matter has now been resolved and that the refund was processed without issue once action was taken.
Dear Customer, We’re sorry for the frustration and inconvenience caused by this experience. In some remote or extended-service areas, additional carrier surcharges may apply after the shipping address is reviewed by the logistics provider. This information is outlined in our shipping policy. We can confirm that your refund has already been completed. We understand that this process did not meet your expectations, and we sincerely appreciate your patience throughout. A dedicated support specialist will be in touch with you directly to discuss your experience and explore whether there may be a better solution available. Thank you again for your patience and understanding. Kind regards, YESOUL Support Team
I live in a one-bedroom so noise is always an issue with workout gear. This treadmill is actually quiet with the brushless motor—I can use it during morning calls and no one notices. I set it to 10% auto incline for hill walks and stream shows from my phone to the 21.5 inch screen. The rotatable screen is handy for floor stretches. Only small thing: the 1080P display is clear but I wish it sat a little higher for my height. Still a great daily companion
Love this bike, it rides very smooth. I purchased the extra seat which is very comfortable
Very satisfied with my G1M Plus bike. I ordered and within 4 days it arrived. Setup was very easy and in an hour I had a fully functioning spin bike. I love being able to plug in my phone to watch whatever I want during my workout.
My old treadmill finally gave out, so I decided to give this one a try. The incline feature adds enough challenge to keep workouts interesting. It has made staying active much easier than before.
63 reviews matching