Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments.Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
Using copyrighted photos for pieces they can't make
This company is using copyrighted images of my products with bits photoshopped out without permission - after contacting them they DID thankfully remove the images and blamed a 'marketing person' for the mistake, but it's clear they were advertising products they cannot even make as these pieces were unique designs handmade by myself. They asked me to remove this review after taking the products down, but I think it's important buyers know what sort of company they are shopping with. I wouldn't trust them to put my photos back up again in retaliation, but they won't be able to make them as advertised either way!
Late delivery 1 star, child without the gift on christmas day 1 star ,earrings are nice but smaller than expected so 4 so total 2 stars.
YFN Jewelry 回复2024-12-30
Hi Vasile,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have brought to your child on Christmas Day. We are pleased to hear that the earrings are beautiful, but we understand that the size might not have met your expectations.
Due to the recent Christmas, there has been a surge in orders. We have to produce them according to the order in which they were placed, which may have caused delays. We have sent you an email to see if there is anything else we can do to compensate you. If you have any questions, please feel free to contact us. Thank you for your patience and understanding.
Best Regard
Linda
These people are liars.
1. They don’t disclose where they are and afterwards you find out they are in China.
2. They lie about the delivery date and time.
3. When you try to use their so called 24x7 support no one is there.
4. When you send an email inquiry you are told they are out of the office.
5. When they finally acknowledge your inquiry they pretend they need the order number even though you sent it before.
6. When they finally show your order has shipped they don’t provide a legitimate tracking number.
They promise delivery date's they can't fulfil.
Plus the stuff comes from CHINA, so the quality if the products is what it is.
YFN Jewelry 回复2024-12-30
Hi Gudantov,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have caused on Christmas Day. Due to the recent holiday season, there has been an unexpected surge in orders, and we are working diligently to fulfill them in the order they were received, which unfortunately may have led to some delays.
We have sent you an email with additional information and options for compensation to make up for this inconvenience. Please feel free to reach out to us if you have any further questions or if there is anything else we can do to assist you. Thank you for your patience and understanding.
Wishing you a wonderful day ahead.
Best regards,
Linda
You can reverse image search any item on this site and find it elsewhere where more genuine. The Rabbit Locket is available on Amazon, and if you check they even copied all the reviews from Amazon that were posted from 2021 and 2022 to their own website which has them dated at 2024.
Wouldn’t trust this company at all.
YFN Jewelry 回复2024-12-30
Hi Dan Norwood,
We sincerely apologize for any misunderstanding. All our reviews come from genuine users. If you have any specific concerns or feedback regarding our product, please let us know. Unfortunately, we couldn't locate a corresponding purchase order under your name. We encourage you to reach out to our customer service team （Email [email protected]), and we will be more than willing to provide you with an appropriate solution.
Wishing you a wonderful day ahead.
Best regards,
Linda
Bought some earrings through PayPal, then got email stating they are not even in production, so asked for refund as wouldn’t turn up for Christmas.
The earrings according to a jewellery shop pawn shop said judging by the image, they are fake diamonds as they are way to big for the price.
If I could rate this company a 0 I would, absolutely awful customer service can’t even get hold of anyone to speak to! I ordered an anklet last week for a Christmas present and paid £22.50 for delivery to make sure I had it by Christmas!! I’ve had no updates what so ever on my order and I highly doubt I’ll have it by Christmas! I am not a happy customer what so ever.
Shopping at YFN was so easy and fast. The ring I ordered is gorgeous and just as described. Great website, quick delivery, and excellent customer service!
Product seems to be of good quality but everything else was not good. Shipping information wasn't updated and I waited almost a month for delivery. I emailed YFN and received poor support and inaccurate information. Overall, I wouldn't order from YFN. It's more trouble than it's worth.
YFN Jewelry 回复2024-10-30
Hi Kyle,
I sincerely apologize for the inconvenience you experienced with your recent order. Due to a high volume of orders and the custom nature of your bracelet, the production process has been more complex and time-consuming than usual. We understand the importance of timely delivery, and I want to assure you that your order has been prioritized to expedite processing. I'm pleased to inform you that both packages have been successfully delivered.
I also apologize for the delay in our response due to the time difference. Our team is committed to responding promptly during our working hours. Additionally, we have taken steps to correct the inaccurate information on our website to prevent future issues.If you have any questions, please don't hesitate to reach out.
Wishing you a wonderful day.
Best regards,
Hailey
I brought the humming bird jade necklace for my daughter. the quality is fantastic and it looks stunning.
the delivery did take a couple of weeks but from China to the UK its good.
I am really happy with this and will be using them again
Update:
The ring came today and it is very nice. Unfortunately, it was days after it was supposed to get here and did not arrive in time for the ceremony. If you order WAY in advance for when you need the product, I’m sure you will be pleased with your purchase.
I can’t comment on the quality of their product nor their shipping speed because I have yet to receive my item. The only thing I could comment on is their customer service. I have for days tried to get some sort of information on the status of my order. I receive a generic message that they will answer my question within a few hours but that has yet to happen. I am beginning to wonder if this is a legitimate business or if I got scammed.
YFN Jewelry 回复2024-10-16
Hi Katie,
I apologize for your recent experience. With the recent increase in orders and the custom nature of your ring, the production has been more complex and time-consuming. We understand how crucial timely delivery is, and we have prioritized your order to expedite processing. The expected arrival time has been communicated to you via email, and we hope to find a way to compensate for any inconvenience.
This incident has prompted us to reassess the importance of on-time deliveries, and we are implementing measures to improve our delivery times. If you have any questions, please don't hesitate to reach out.
Wishing you a wonderful day.
Best regards,
Hailey
I ordered an urn necklace for my dog who was hit by a car a few weeks ago.. it's been 2 weeks since I placed my order and it still says "awaiting shipment"... I'm gonna give it another week and if there is no update I will be going to the bank and requesting a transaction cancellation :(
YFN Jewelry 回复2024-10-09
Dear Nom Nom,
We sincerely apologize for any inconvenience you have experienced. Our products are handcrafted, which means your order will take a few days to complete. Additionally, due to a recent increase in demand, we are processing orders in the sequence they were received.
Unfortunately, we were unable to locate your order with just your name. Could you please email us your order number? This will help us expedite your shipment. Feel free to contact us at our email address: [email protected], and we will be more than happy to assist you with any questions or concerns.
Thank you for your understanding and patience.
Best regards,
Hailey
Ordered self fill ashes necklaces. It was fast and efficient service. They are really lovely and well made. Very happy with them. Will be ordering more from them. Very good value for money.
I will tell you so far that my experience with this company has been horrible. I ordered something 10 days ago. It is still processing. I cannot get a hold of anybody. Every time I write a message in their contact customer service message thing it tells me they are on a break and they will get back to me as soon as they get back to work now. This has been the same message for 6 days. I am ready to report them to the better Business bureau and I got to get a hold of my bank to cancel the transaction I'm ready to report them to the better Business bureau. This is a ridiculous company based somewhere that they will not answer their customers when they have a problem. So screw this place. I will never do business with them again
YFN Jewelry 回复2024-09-11
Dear James,
Please accept my apologies for the inconvenience. ue to the recent large number of orders, our processing speed may be delayed. In addition, the time difference may cause us to fail to respond to your message in time. During this period, we are doing our best to ensure that every customer receives the order in time.
We see that your order is now ready and will be shipped today. We have sent you an email to discuss the possibility of offering compensation for this unfortunate delay. We will follow up on your order as soon as possible.
If you have any further questions, please do not hesitate to contact us via email or our online service.
Wishing you a happy and prosperous life.
Kind regards,
Hailey
Terrible service. 2 weeks and they still never sent my package. They kept saying wait 1-2 more days, but it never came. Never ordering from them again.
YFN Jewelry 回复2024-09-09
Dear Jack,
Please accept my apologies for the inconvenience. Due to the increased order volume during the peak season, we kindly ask for your understanding regarding the delay in processing and delivery of your order. We appreciate the significance of timely delivery, particularly for special occasions such as your important days, and we regret any inconvenience this may have caused you. We have sent you an email to discuss the possibility of offering compensation for this unfortunate delay. We will follow up on your order as soon as possible. Should you have any further questions, please do not hesitate to contact us via email or our online service. I wish you a happy and prosperous life.
Kind regards,
Hailey
The attention to detail in the layered necklaces I purchased is outstanding. You can truly see the effort they put into creating these stunning pieces.
