Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments.Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
Currently waiting for an order to arrive, I have reached out several time to non-existent customer service when ive asked for updates (ive been waiting 10+ days with nothing so far) & growing more concerned by the day of the legitimacy of this site/ company!!
Terribly disappointed by my experience so far & worried its far from over as Currently they've taken my money, I have no item or way of knowing when it will arrive & have had zero help from their custoker service team (if they even have one!)
YFN Jewelry 回复2025-11-24
Hi Cassandra,
We sincerely apologize for the inconvenience caused during this period.
We found that you ordered the exquisite crystal pendant necklace. The system shows that the package was successfully delivered on November 20th. Have you received it yet?
In your previous email communication, we checked and found that we informed you of the specific delivery time via email. We are very sorry that due to recent high shipping volume, you received the package some time after placing the order. We will discuss whether we can offer you some compensation for the delay. If you have any questions, please feel free to contact us.
Best regards,
Jenny
I ordered a pair of gold paper clip earrings. They showed a picture of a girl wearing the earrings, but when I got them they were really, really small. In my opinion that is very misleading about the product. I am not pleased!! They were not described as very small hugger earrings!
Please don't buy anything from yfn. Their customer service is very poor and they don't care about you. I ordered Engagement 💍 and I never get it.They are scammed. I am pained Please don't make the same mistake I made.
YFN Jewelry 回复2025-10-28
Dear Top Notch,
Thank you for contacting us. We sincerely apologize for not receiving your ordered ring, which is not what we want our customers to experience.
After searching our system, we were unable to locate your order record. To better serve you, could you please provide more relevant information (such as your order number and email address)? If you haven't received your order, we encourage you to contact us via email at [email protected] so we can understand the situation in more detail and investigate the latest status of your package.
We value your feedback and hope to resolve the issue as quickly as possible. We look forward to hearing from you so we can assist you as quickly as possible.
Thank you for your understanding and support.
Best regards,
Linda
Wrong item was sent to me and I have contacted YFN support several times to try and resolve and get the item I paid for. No communication back from them. Chased it every day and nothing. Terrible customer service. Zero regard for customers. Avoid this company.
YFN Jewelry 回复2025-10-28
Dear Dave:
Thank you for contacting us. We sincerely apologize that you received the wrong product; this is not the experience we expect from our customers.
After searching our system, we were unable to locate your order record. To better serve you, could you provide more relevant information (such as your order number and email address)? If you have not received your order, we encourage you to contact us via email at [email protected] so we can review the situation in more detail and investigate the latest status of your package.
We value your feedback and hope to resolve the issue as quickly as possible. We look forward to hearing from you so we can assist you as quickly as possible.
Thank you for your understanding and support.
Sincerely,
Linda
Made purchase for an anniversary gift and shipping was promised for 5-7 days and company is in Hong Kong and it items still did not arrive after 8 days.Do not patronize YFN unless you dont care when you get it !
YFN Jewelry 回复2025-10-28
Dear Jeff,
Thank you for your patience and understanding. We sincerely apologize for the delay in shipping your order.
Because your order is a custom bracelet, the production process may take longer than for regular products. The longer delivery time has also caused a delay in your order. We deeply regret this and hope for your understanding.
To improve the customer experience, we are working hard to optimize the production process and will choose faster shipping methods as soon as possible to ensure that future orders can be delivered on time. Your feedback is very important to us. If you have any suggestions or compensation, please contact us. We will be happy to address your concerns.
Thank you again for your understanding and support. We wish you all the best!
Sincerely,
Linda
Did no receive my order, and no update or response
No response from customer service, and I paid for faster shipping, it’s been a week and have not received the item that I ordered. No response from customer service, and got 2 tracking numbers that have not update since last week, plus one of the tracking numbers is going to the wrong address, I’m starting to think that this so called jewelry store, is a complete scam. Do not recommend , go and buy it somewhere else
Bought a necklace for my wife and it was too tight to fit around her neck and the clasp was so small she could not put it on if she wanted to. I took me weeks to get information on how to return the product and then they said "send it back to China" and, by the way, you cannot use any of the major carriers like FedEx, DHL, or UPS. So literally, put it on a slow boat to China.
YFN Jewelry 回复2025-08-11
Dear PAUL,
We sincerely apologize for the trouble you encountered during the return process. We understand the importance of return services and are committed to providing you with more convenient solutions.
We have sent detailed return instructions to your email. Typically, you can choose to use USPS for returns, which is both economical and relatively quick. If you find this method inconvenient, we are more than happy to provide you with other return options to ensure your experience is as smooth as possible.
Please check your email, and if you have any questions or need further assistance, feel free to reach out to us. We are dedicated to serving you and ensuring that your issues are resolved promptly.
Thank you again for your understanding and support, and we wish you a pleasant day!
Best regards,
Linda
I am so disgusted with my experience. I bought my item and paid for express shipping over 2 weeks ago and was told I would receive it within a week. My item has STILL not shipped and it is impossible to reach customer service. They told me it would be shipped this Monday, it is now Wednesday and STILL nothing. Never buying from here again and wouldn’t recommend anyone else to either.
YFN Jewelry 回复2025-08-11
Hello, Morgan,
First of all, I sincerely apologize for the inconvenience caused by the delay of this order. Due to the recent increase in order volume, we need to produce orders in the sequence they were received, which has resulted in a few days' delay in shipping your order. We fully understand the inconvenience this may cause you and sincerely apologize for it.
We are pleased to inform you that your order has been successfully delivered. To compensate for the trouble caused by this delay, we have sent you an email containing compensation information, hoping it will be of some help to you.
We promise to speed up the order production process in the future to ensure that packages are delivered to you in a timely manner. Your satisfaction is very important to us, and if you have any comments or suggestions, please feel free to contact us, and we will be happy to assist you.
Thank you again for your understanding and support, and we wish you a pleasant life!
Sincerely,
Linda
I paid for express shipping which claims the estimated delivery date would be 06/03/2025 - 06/08/2025. As of 6/5 the order is still stuck in processing. I do not believe I will get my order by the estimated date and I'm not happy I paid extra for express shipping for nothing. The site is misleading as it appears it will ship from IL but it's actually shipping from China. Their 24/7 customer service is also a lie, as when I emailed them for support I received an out of office/after hours reply. I'm happy to update this review if I end up receiving my order by the correct date, but so far I've been less than impressed and I feel like the entire company is dishonest and misleads their customers. As of now, I will shop elsewhere in the future and I'm pretty sure I'm going to have to dispute these charges to get a refund.
I was extremely pleased with the customer service I received after my purchase. I needed to cancel my order do to personal reasons. They responded to my email request within 24 hours. Understood why I needed to cancel. They said the order will be canceled and fully refunded to my original form of payment. I was treated as well before the sale to cancelation of the order
I have ordered a bracelet for my wife for our anniversary few days ago but never received any response from them regarding the delivery.
I have received a confirmation email and that's all.
I tried to email them or message them using WhatsApp with no success.
This is very disappointing to have such experience with the customer service when you pay a lot for real gold.
YFN Jewelry 回复2025-06-04
Dear Barsan,
Thank you for contacting us and sincerely apologize for the unpleasant experience you had with us. As our products are handmade, this may have caused a delay in shipping. In addition, we are very sorry that we may not be able to respond to your message in time due to our weekend break.
Our customer service team has contacted you about the status of your order and we expect to ship it within 24 hours. We appreciate your understanding and patience.
If you have any other questions or need further assistance, please feel free to contact us. We are always here to support you.
Have a nice day!
Sincerely,
Linda
Extremely horrible quality. Very apparent they are manufactured in some factory in Asia....looks nothing like the description and photos on the website. Also, they make it very complicated to return the items.
YFN Jewelry 回复2025-06-04
Dear customer,
Thank you very much for contacting us and sincerely apologize for your unpleasant experience. We deeply regret that you are not satisfied with the product you received. Please be assured that each of our items is handmade by experienced craftsmen and carefully designed by a dedicated design team. We are always committed to providing customers with high-quality products and services.
In order to better understand your specific problem and make improvements, we very much hope that you will contact our customer service team. You can get in touch with us at the following email address: [email protected]. We will listen carefully to your feedback and do our best to solve the problem you encounter.
Your satisfaction is very important to us, we look forward to hearing from you and hope to provide you with better service.
Best wishes,
Linda
I ordered 3 necklaces on the 2nd of March. My order was supposed to been delivered on the 7th of March. I received 2 necklaces on the 24th. Still waiting on the 3rd necklaces. Now the site is saying that it will be here on the 24th. We'll it's the 27th and it's still in New York. I live in Kentucky. So I'll probably get it in December lol. I will never order from them again 😒 🙄
YFN Jewelry 回复2025-04-19
Dear Maria,
I sincerely apologize for the delay in shipping your order. Due to issues during the product manufacturing process, the shipment was initially postponed. Additionally, local logistics complications caused the package to remain in New York for an extended period. The local transportation efficiency likely contributed to this unexpected delay. I'm pleased to inform you that the latest tracking information shows your package has been successfully delivered. Should you encounter any issues upon receiving it, please don't hesitate to reach out to us.
We fully understand how frustrating this delay must have been for you. My colleague has already sent you an email to discuss how we can make this right. Thank you for your patience and understanding throughout this process.
Best regards,
Linda
I had a terrible experience with YFN and would never buy from them again. I accidentally placed an order using an old address and immediately contacted their customer service to correct it. Instead of acting quickly, they took several days to respond, only to tell me that the order had already been dispatched and there was “nothing they could do.” Their only advice was to contact Evri, but by the time I did, the package had already been delivered to the wrong address.
The lack of urgency and poor customer service resulted in me losing £70 with no resolution or compensation offered. A simple address update should have been possible if they had responded in a timely manner. The slow response time and unwillingness to help make it clear that YFN does not prioritize customer satisfaction. I’m extremely disappointed and would not recommend this company to anyone.
Order something for my kids for Valentine’s Day on Jan 24th, today is the 10th of February and it still hasn’t been shipped, emailed them last week was told it was shipping Friday, got another email today saying it’s only being shipped Wednesday now, I even paid for extra shipping to have it shipped by the 31st of January, totally scam website, nothing but excuses. I would not recommend this website.
YFN Jewelry 回复2025-02-18
Hi Daniel,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have caused Due to the recent holiday season, there has been an unexpected surge in orders, and we are working diligently to fulfill them in the order they were received, which unfortunately may have led to some delays.
We have sent you an email with additional information and options for compensation to make up for this inconvenience. Please feel free to reach out to us if you have any further questions or if there is anything else we can do to assist you. Thank you for your patience and understanding.
Wishing you a wonderful day ahead.
Best regards,
Linda
worst ever DO NOT ORDER FROM THIS COMPANY! They do not respond to emails. item has been ordered over a mth ago and still shows that it has not shipped. Save time and aggravation buy from Amazon
YFN Jewelry 回复2025-02-18
Hi Randy,
We sincerely apologize for the inconvenience caused by the late delivery of your order and for any disappointment it may have caused Due to the recent holiday season, there has been an unexpected surge in orders, and we are working diligently to fulfill them in the order they were received, which unfortunately may have led to some delays. And we are very sorry that we could not reply to you in time during the Chinese New Year holiday. We have found your email and solved your problem in time.
We have sent you an email with additional information and options for compensation to make up for this inconvenience. Please feel free to reach out to us if you have any further questions or if there is anything else we can do to assist you. Thank you for your patience and understanding.
Wishing you a wonderful day ahead.
Best regards,
Linda
Bought a $300 necklace that looked and felt like it was worth $3, returned it and still have yet to receive my refund.
YFN Jewelry 回复2025-02-18
Dear Brandon,
We apologize for the delay in processing your refund due to the Spring Festival. We have provided you with the latest information about your return in the previous email. Please pay close attention to your email notification in a timely manner.
Thank you for your patience and understanding.
Best regards,
Linda
My partner ordered a necklace from YFN for my Christmas present. When it came he thought it was such poor quality he showed me before Christmas and I agreed. It has taken us nearly two months to get any sort of solution from the company, the repeatedly denied giving us a return address in order to send it back and we have sent about ten emails attempting to simply send the product back. When we finally got the return address it was such a hassle we just gave up. I would not recommend ever buying from this company.
YFN Jewelry 回复2025-01-16
Hi Megan,
We sincerely apologize for our product not meeting your expectations. At YFN, we are committed to ensuring customer satisfaction, and we understand that not every item can perfectly suit everyone's taste due to individual preferences. We offer an unconditional return policy within 60 days of receipt if you are not satisfied with your purchase. Please feel free to contact our customer service team to arrange a return. If this solution does not work for you, we are more than willing to work together to find an appropriate resolution.
Thank you for your patience and understanding. We wish you a wonderful day.
Best regards,
Linda
