Zeelool

We sincerely apologize for any inconvenience this may cause. I have noticed that our colleagues have provided you with further suggestions, and we will begin working on a solution immediately upon receiving your reply. If the glasses were indeed made at our fault, we will take full responsibility, so please rest assured. Thank you again for your patience and time.

Thank you so much for sharing your honest feedback with us. We truly appreciate how happy you were with your Juliet glasses back in 2023, and it’s incredibly disappointing to hear your experience with the Cheetah Fenns has been so frustrating. We completely understand your annoyance regarding the lens vision issue, the replacement hassle, and your disappointment with the new frames. We have already reached out to you via email to work through all of this together. Could you please kindly check your inbox (including spam/junk folders) and reply to our message at your earliest convenience? Once we hear back from you, we will move quickly to find a proper resolution for your concerns. We also take note of your unpleasant experience with the advertisements and have registered this feedback internally. We sincerely hope we can earn back your trust and make things right for you.

We sincerely apologise for all the trouble and stress this shipping situation has caused you.We are willing to help you to handle this issue and try to locate your order number to pull up your order record but failed. Please send over your order number, and we will follow up urgently to find a resolution for you. You can also contact us directly so we can handle this issue for you:https://www.zeelool.com/contact-zeelool

We sincerely apologize for the issue you encountered with your order. We are committed to providing our customers with high-quality, reasonably priced products and excellent service. We have noted the logistics issue you mentioned and will continue to optimize our logistics services and policies to ensure a superior and reliable experience for our customers.

We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as we receive your reply. If we made a mistake with the glasses, we will take full responsibility, so please don't worry. We apologize, but to ensure our customers receive their glasses as quickly as possible, our ordering and processing systems are fully automated and seamlessly integrated. Once we receive an order, we will begin processing it immediately. Thank you again for all your patience and time.

We appreciate you sharing your experience and feedback regarding our pricing structure. We understand your frustration when the final cost of your order, including additional options, delivery fees, and taxes, exceeded your initial expectations based on our advertised starting price for a frame only. We are always working to ensure our pricing is transparent, and your comments will help us review how we present our offers to avoid future misunderstandings.

We are truly sorry to learn about the unpleasant issues you encountered with your glasses, including the nausea you feel when wearing them and the photochromic lenses not darkening properly. We have emailed you to collect further information for a full investigation. Please check your inbox (spam folder included) and respond to our message. We will carefully look into your case and get back to you with a proper solution as soon as possible.

We sincerely apologise that you are unhappy with your frames and our return policy. We fully understand your frustration. We have emailed you to discuss potential solutions. Please check your inbox (and spam folder) for our message, and we look forward to hearing from you to sort this out.

We sincerely apologize that the glasses you received did not meet your expectations; we are committed to providing our customers with high-quality, correctly specified products at great value. We deeply value every customer who places their trust in us. Our customer service team has already responded to your inquiry, and we are eager to resolve this matter for you. Please check your email and reply to us; we will address the issue immediately upon receiving your response.

We sincerely apologize for the frustration caused by this misunderstanding. The $229.00 charge is the price difference for upgrading lenses in your replacement order: switching from Polarized Sunglass Lenses (Gray) 1.57 Mid-Index to Transitions® XTRActive™ Polarized™ (Gray) 1.50 CR39. As you have received the replacement order with upgraded lenses, we cannot refund this difference. You may reach out to us by email if you need further discussion.

We apologize for any inconvenience caused. I noticed that you have contacted your insurance company and filed a claim, and the insurance company has processed your refund. Have you received your refund? We will continue to improve our logistics guarantees and delivery speed, and hope to provide you with a pleasant shopping experience next time.

We appreciate you taking the time to share your detailed feedback regarding your recent purchase of prescription glasses. We are glad to hear that our ordering process, pricing, and customer service met your expectations. We understand your points about the importance of trying on glasses in person and having professional adjustments for the perfect fit. We acknowledge that online purchases can sometimes present challenges in achieving that ideal comfort and fit, as you experienced with the uneven arm and the desire for nose pads on one of your pairs. Your insights are valuable as we continuously work to improve our online experience. We respect your decision to consider local optical stores for future purchases to ensure that personalized fitting experience.

Hi there, thank you sincerely for sharing your honest feedback and we truly apologize for the frustrating shipping and communication experience you’ve gone through over the past two weeks. We just had a phone conversation with you to sort out all your concerns. Rest assured that your package is in normal transit status now and you will receive your sunglasses very soon. We’ve taken your feedback seriously: our team will immediately optimize our shipping tracking synchronization process. We will also roll out standardized training for all customer service representatives to ensure everyone provides unified, accurate order and logistics information to prevent misleading responses in the future. Thank you again for your patience and valuable suggestions that help us improve our service. If you have any other questions while waiting for delivery, feel free to reach out to us anytime.

We’re truly sorry to hear about all the frustrating issues you’ve encountered with your four pairs of sunglasses, it must be really upsetting to spend $400 and end up with such a terrible experience. We’ve received your feedback and will thoroughly investigate every problem you brought up. We’ll send you a follow-up email with a proper solution within a few hours, please check your inbox regularly.