Zeelool (zeelool.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Grant aubrey Howarth · 4 reviews · Experienced 2026-08-06 ·
★★★★★
I’ve been looking for rimless glasses…
I’ve been looking for rimless glasses in my prescription for a long time (my ophthalmologist said they couldn’t do it); so I found a couple pairs on Zeelol. They came in very quickly, and they’re true progressives. They seem higher quality than the glasses from my doctors office; I definitely see more clearly than with my older glasses from the eye doctor! Very pleased with their appearance as well. And, their prices are very affordable! Overall, highly satisfied and recommend 100%.
For more than two months, I have simply been asking for the glasses I ordered to be manufactured to the prescription I provided.
Instead, I have received three pairs of glasses, and not one of them matches my prescription. Throughout this process, I have repeatedly confirmed my prescription with my optometrist, yet your customer service team has continued to suggest that the problem lies with my prescription or with me, rather than acknowledging that my order has never been fulfilled correctly.
I have spent countless hours exchanging emails, reordering, returning glasses at my own expense, and waiting for replacements, only to receive another incorrect pair. Despite all of this, Zeelool has now refused to take any further action.
This is not a customer service issue—it is a failure to supply the product that was ordered. I paid for prescription reading glasses and, after three attempts, Zeelool has still failed to manufacture them to the prescription provided.
I am extremely disappointed by both the quality of the product and the way this matter has been handled. Rather than resolving the issue, your customer service team has focused on deflecting responsibility instead of recognising that my order has never been completed correctly.
Reply from Zeelool2026-08-03
We sincerely apologize for any inconvenience this may cause. I have noticed that our colleagues have provided you with further suggestions, and we will begin working on a solution immediately upon receiving your reply. If the glasses were indeed made at our fault, we will take full responsibility, so please rest assured. Thank you again for your patience and time.
I madey first order with this company and I have to say the glasses are beautiful designed.didnt take long for them to be delivered just a week.they came in a well presented box with a ruler to measure your pupils and nice free case I absolutely love them .will definitely order of them again
Loved the Juliet's first pair I got back in 2023! It was very easy and fast. Lots of compliments and easy to suggest where I got them.
Just updated my glasses with the cheetah Fenns and what a pain in the arce! TRUST ME PAY THE Extra 10 BUCKS FOR THE Wider vision on the lens the first time you order the pair! It's a total pain in the ace to get them replaced and I swear this first fenns frames from the replaced ones is the ugliest one off the shelf, no sparkle. Never again! I'd rather pay local price.
Also Now all over my family's socials and YouTube won't stop showing disgusting titty showing ads for this brands glasses! 🤮
Reply from Zeelool2026-07-31
Thank you so much for sharing your honest feedback with us. We truly appreciate how happy you were with your Juliet glasses back in 2023, and it’s incredibly disappointing to hear your experience with the Cheetah Fenns has been so frustrating. We completely understand your annoyance regarding the lens vision issue, the replacement hassle, and your disappointment with the new frames.
We have already reached out to you via email to work through all of this together. Could you please kindly check your inbox (including spam/junk folders) and reply to our message at your earliest convenience? Once we hear back from you, we will move quickly to find a proper resolution for your concerns.
We also take note of your unpleasant experience with the advertisements and have registered this feedback internally. We sincerely hope we can earn back your trust and make things right for you.
Awful service, my glasses have been lost in the mail for nearly a week now and when I rang the post office they told me it’s because the sender put in the wrong postcode so now I won’t even be entitled to a refund until it stops bouncing back between postcodes…
Reply from Zeelool2026-07-30
We sincerely apologise for all the trouble and stress this shipping situation has caused you.We are willing to help you to handle this issue and try to locate your order number to pull up your order record but failed. Please send over your order number, and we will follow up urgently to find a resolution for you. You can also contact us directly so we can handle this issue for you:https://www.zeelool.com/contact-zeelool
An absolutely awful experience. Glasses didn't turn up. It's like a brick wall trying to get answers as to why. Chat bott, useless,no agents available, phone just rings out, so you're left with emails where the agents continually fob you off with various reasons, none of them the same. I eventually asked for a refund of my £95.30, and even that took longer than it should. I certainly won't be a returning customer,so frustrating, and a complete waste of time.
Reply from Zeelool2026-07-30
We sincerely apologize for the issue you encountered with your order. We are committed to providing our customers with high-quality, reasonably priced products and excellent service. We have noted the logistics issue you mentioned and will continue to optimize our logistics services and policies to ensure a superior and reliable experience for our customers.
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Robert Simmons美国 · 42 reviews · Experienced 2026-07-26 ·
★★★★★
Zeelool is a 10 🌟 star
Zeelool is a 10 🌟 star . Perfect customer service and I'm satisfied with the process which allows me to see everything from shipping to delivery on my phone screen until I receive my new eyeglasses.. my daughter order hey also..
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AnnieGR · 1 review · Experienced 2026-07-25 ·
★★★★★
Incorrect execution of prescription
My first time experience is not a good one. I've worn progressive for many years, they're not new to me.
There's something seriously wrong with the prescription I've been sent. On paper it looks correct but there's something very off.
When looking afar it's completely blurred. I can't see much further than about 6 feet.
Writing this now everything is blurred, the focus is wrong.
Changing from viewing the television over to my husband on the left of me, he's completely out of focus.
A complete waste of 200 euro!
Second complaint, I set up my order, entered my prescription, chose the glasses I wanted with all the bells and whistles. Before ordering I had my eyes tested. My prescription changed. I updated my prescription then placed the order. Huge mistake. Order confirmation showed the old prescription. Within literally 5 mins of confirmation I alerted them. At first I presumed it was my mistake. It wasn't. It was theirs. Note there's nowhere to check the prescription prior to order. You can only see your saved prescription. Mine was correct. They claimed they'd already made them and I had to pay extra. I understood the flaw in their system and would have excused it if the product actually worked!
Reply from Zeelool2026-07-27
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as we receive your reply. If we made a mistake with the glasses, we will take full responsibility, so please don't worry. We apologize, but to ensure our customers receive their glasses as quickly as possible, our ordering and processing systems are fully automated and seamlessly integrated. Once we receive an order, we will begin processing it immediately. Thank you again for all your patience and time.
Wish I had read this before I made the.purcahse. They say.they have $7 glasses, don't believe it, after all the other crap you have to add.it come to $22 not including delivery fees and taxes which came to a.total of.$45 for 2 pair and that's just reading glasses. Could've went to target for cheaper reading glasses .
Reply from Zeelool2026-07-20
We appreciate you sharing your experience and feedback regarding our pricing structure. We understand your frustration when the final cost of your order, including additional options, delivery fees, and taxes, exceeded your initial expectations based on our advertised starting price for a frame only. We are always working to ensure our pricing is transparent, and your comments will help us review how we present our offers to avoid future misunderstandings.
I've had my glasses for 3 weeks and they don't darken into sunglasses like they're supposed to as well as I feel so nauseous and sick it's almost like I have the flu after wearing them for literally just 30 minutes I've tried for weeks wearing them all day long even and become so so sick I will never buy another pair of glasses with them.
Reply from Zeelool2026-07-17
We are truly sorry to learn about the unpleasant issues you encountered with your glasses, including the nausea you feel when wearing them and the photochromic lenses not darkening properly.
We have emailed you to collect further information for a full investigation. Please check your inbox (spam folder included) and respond to our message. We will carefully look into your case and get back to you with a proper solution as soon as possible.
They don't stand behind their product.
They responded to my review with: i can return them buy it have to pay for postage! If they stod behind their product they would have offered to pay for shipping.
Frames look and feel VERY cheap. To return them you have to pay for shipping, and you won't get refunded for the initial shipping either. Total waste of time and $.
I have previously bought glasses from Vooglam and was VERY happy, thought this would be a similar experience...unfortunately not.
Reply from Zeelool2026-07-17
We sincerely apologise that you are unhappy with your frames and our return policy. We fully understand your frustration.
We have emailed you to discuss potential solutions. Please check your inbox (and spam folder) for our message, and we look forward to hearing from you to sort this out.
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Norma美国 · 1 review · Experienced 2026-07-12 ·
★★★★★
I gave this company one star only…
I gave this company one star only because there isn’t an option to give zero.
Unfortunately, my experience with this company has been extremely disappointing.
My glasses were made incorrectly twice. The first pair did not allow me to see properly, so I sent them my ophthalmologist’s exact prescription again so they could correct the issue. The second pair arrived, and although my distance vision was better, I have to push the glasses almost halfway up my forehead just to find the reading area that allows me to see clearly. It is obvious that these glasses were not made correctly.
What disappointed me the most is that no real solution was ever offered. Instead, I was offered only a 30% discount on a future purchase, as if it were reasonable to expect a customer to spend even more money after receiving defective glasses twice.
I have been a very loyal customer. Over the years, I have purchased nearly 40 pairs of reading glasses from this company and was always happy with my purchases. That trust is exactly why I decided to order my first prescription bifocal glasses from them. Instead of receiving the quality I expected, I ended up wasting nearly $200 on glasses that I cannot use.
I didn’t just lose money—I also lost confidence in a company I used to recommend. It is very disappointing that a company would rather lose a loyal customer than take responsibility for its mistake and provide a fair solution.
Reply from Zeelool2026-07-15
We sincerely apologize that the glasses you received did not meet your expectations; we are committed to providing our customers with high-quality, correctly specified products at great value. We deeply value every customer who places their trust in us. Our customer service team has already responded to your inquiry, and we are eager to resolve this matter for you. Please check your email and reply to us; we will address the issue immediately upon receiving your response.
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Robert Simmons美国 · 42 reviews · Experienced 2026-07-12 ·
★★★★★
Zeelool took advantage of my…
Zeelool took advantage of my replacement order and stole my refund. The difference of the replacement is what I'm been asking Zeelool to return after 2 weeks and it's criminal to steel my refund and act as if you don't understand..I have photos of our conversation and the payments I've paid and I'm reporting to the better business for my refund..
Reply from Zeelool2026-07-14
We sincerely apologize for the frustration caused by this misunderstanding.
The $229.00 charge is the price difference for upgrading lenses in your replacement order: switching from Polarized Sunglass Lenses (Gray) 1.57 Mid-Index to Transitions® XTRActive™ Polarized™ (Gray) 1.50 CR39. As you have received the replacement order with upgraded lenses, we cannot refund this difference. You may reach out to us by email if you need further discussion.
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Nichole美国 · 6 reviews · Experienced 2026-05-11 ·
★★★★★
I ordered in May and never received my…
I ordered in May and never received my order contacted shipping company all I got was excuses saying they never physically received my order. Order at your own risk.
Reply from Zeelool2026-07-12
We apologize for any inconvenience caused. I noticed that you have contacted your insurance company and filed a claim, and the insurance company has processed your refund. Have you received your refund? We will continue to improve our logistics guarantees and delivery speed, and hope to provide you with a pleasant shopping experience next time.
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anon英国 · 8 reviews · Experienced 2026-05-17 ·
★★★★★
Highly recommend them
I was worried about ordering online but very pleased I took a chance in the end.
Excellent customer service. Great frames. Prescription spot on.
Highly recommended
I purchased two pairs of prescription glasses from this company, and overall I had a positive experience. The ordering process was easy, the prices were reasonable, and customer service was responsive whenever I had questions.
However, I've come to realize that there's still no substitute for trying on glasses in person and having them professionally adjusted. One pair eneded up with an uneven arm, and the other would fit much better if it had nose pads. While these aren't major issues, they're reminders that getting the right fit is an important part of buying eyewear.
I'm glad I gave buying prescription glasses online a try, and I appreciate the company's good customer service. For me, though, the experience confirmed that I'll probably stick with purchasing glasses from a local optical store in the future, where I can try on frames and have adjustments made as needed.
Reply from Zeelool2026-07-11
We appreciate you taking the time to share your detailed feedback regarding your recent purchase of prescription glasses. We are glad to hear that our ordering process, pricing, and customer service met your expectations.
We understand your points about the importance of trying on glasses in person and having professional adjustments for the perfect fit. We acknowledge that online purchases can sometimes present challenges in achieving that ideal comfort and fit, as you experienced with the uneven arm and the desire for nose pads on one of your pairs. Your insights are valuable as we continuously work to improve our online experience. We respect your decision to consider local optical stores for future purchases to ensure that personalized fitting experience.
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David O美国 · 3 reviews · Experienced 2026-04-05 ·
★★★★★
Blown Away Is An Understatement
Amazing, fashionable frames at a reasonable price. I had my 2 prescriptions independently verified by an optician and they confirmed these were 100% perfect to my specifications.
Will absolutely be a repeat customer. For 2 pairs of glasses, including a pair that transitions indoors and outdoors to cost less than $200? You cannot beat that.
My glasses were fabricated and arrived in the mail in about 2 weeks. They feel very high quality. I will note that I had to buy a small screwdriver to tighten the arm, but that's a non-issue for me.
Additionally, you earn points with each purchase and can redeem them towards frames.
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Shanice美国 · 1 review · Experienced 2026-07-02 ·
★★★★★
I placed my first and last order with…
I placed my first and last order with Zeelool. They have the worst customer service. I placed my order almost two weeks ago and received a usps tracking number that said "label created" and it never updated (6/29). After reaching out multiple times an agent sent me a ups tracking of my item arriving at a random warehouse on 7/1 and another agent told me it would be sent to usps that same day (it didn't). I followed up on 7/2 and another agent told me I would have to coordinate a usps drop off myself and if not then wait 3-5 days for them to pick it up from the warehouse. This has been the dumbest shipping and communication process that I don't even want the sunglasses anymore. Please fix the way you ship items to your customers, there was no point in sending me a usps tracking number if they never had the item, and make sure that all of your agents have the correct information. This goose chase was ridiculous.
Reply from Zeelool2026-07-03
Hi there, thank you sincerely for sharing your honest feedback and we truly apologize for the frustrating shipping and communication experience you’ve gone through over the past two weeks.
We just had a phone conversation with you to sort out all your concerns. Rest assured that your package is in normal transit status now and you will receive your sunglasses very soon.
We’ve taken your feedback seriously: our team will immediately optimize our shipping tracking synchronization process. We will also roll out standardized training for all customer service representatives to ensure everyone provides unified, accurate order and logistics information to prevent misleading responses in the future.
Thank you again for your patience and valuable suggestions that help us improve our service. If you have any other questions while waiting for delivery, feel free to reach out to us anytime.
I made the mistake of ordering 4 pairs at once. No Where did it say, When ordering sunglass , Only dose distance, half the prescription..plus Website and the quality of the glasses is awful.I do not recommend.. they offered to do nothing to fix their problem..waste of $400. 😞
Reply from Zeelool2026-06-30
We’re truly sorry to hear about all the frustrating issues you’ve encountered with your four pairs of sunglasses, it must be really upsetting to spend $400 and end up with such a terrible experience. We’ve received your feedback and will thoroughly investigate every problem you brought up. We’ll send you a follow-up email with a proper solution within a few hours, please check your inbox regularly.
