Zeelool (zeelool.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Zeelol was terrible with my prescription order. My first order was wrong, they issued a store credit and the second order was still wrong and now they are telling me that they cannot refund me my money but only issue a store credit. This is Robbery!
Reply from Zeelool2026-07-01
I’m truly sorry to hear your two prescription orders both turned out incorrect and you’re only offered store credit instead of a cash refund—this whole experience must be incredibly upsetting and frustrating for you, and we completely get why you feel this way.
We sincerely apologize for the repeated mistakes with your prescription lenses that ruined your shopping experience, as well as the limitation on refunds for orders paid via store credit balance. Per our payment policy, any orders settled with store wallet funds can only be refunded back to your Zeelool store credit at present, and direct refunds to your original payment method are not available for wallet payments right now.
We totally understand this solution does not meet your expectation, and we deeply regret the inconvenience this policy brings on top of the incorrect orders. Please rest assured we will do our utmost to assist you in finding a reasonable way to make this right for you once you reach out to us.
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A John英国 · 17 reviews · Experienced 2026-06-10 ·
★★★★★
I have ordered 4 pairs of glasses all…
I have ordered 4 pairs of glasses all with that wrong prescription in the frames .
They offered a credit then sent it incorrectly again , then a new 4 th pair again wrong . I was offered a refund in writing , now someone else is saying they can’t offer a refund as it was paid with credit although they sent it writing they are refunding me . It’s not possible to purchase with store credit is it, unless I originally paid!
I have wasted one whole month dealing with this awful company and I have no glasses.
I will be reporting them to trading standards to investigate how they deal with issues as they are not operating lawfully or correctly.
Reply from Zeelool2026-06-29
We are sorry to hear that you were not able to obtain the product you requested from us. We also apologize for not providing you with a perfect shopping experience. We tried to view your order but were unable to locate it using your information. We also apologize for the issues you raised regarding the wallet. We will work harder to optimize our system and make our system settings more complete, so that every customer who chooses our wallet can have peace of mind.
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Simon法国 · 3 reviews · Experienced 2026-06-24 ·
★★★★★
Excellent service
Excellent service. Easy to use. Arrived well before I thought they would. Im extremely happy
Update****
Now they email me and say that they can refund me but they’re gonna take 30% away. Are you kidding me right now? They are shady when they don’t say they’re from China and now they want to take my money. Unbelievable.
I just found out that my glasses are coming from China. I do not want anything from China. This is so disheartening. I had no clue they masked it. Say it was coming from the United States. I do not want these glasses. Period.
Reply from Zeelool2026-06-23
We’ve received your request fully and will assign a dedicated specialist to look into your issue right away. We will reach out to you via email within a few hours, so please kindly check your inbox regularly. Feel free to reply to our email if you have any further questions or concerns.
This is my first order, will be ordering again!Love the product and the quality feels nice. Can't wait to wear at work tomorrow. Both fit my face really nice. Shipped fast aswell.
Everything was fine. The ordering process and the glasses are beautiful
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El Eze美国 · 1 review · Experienced 2026-06-16 ·
★★★★★
I order the Cabrera Black because of…
I order the Cabrera Black because of the transition but neither of the 2 pairs are transition glasses
Reply from Zeelool2026-06-22
We’re truly sorry for the unpleasant experience that neither of your two pairs came with transition lenses as you expected.
After checking your order details, we found you selected Standard Eyeglass Lenses instead of transition lenses during checkout. We’ve sent an email to your mailbox for further verification and relevant solutions. Please kindly check your inbox and spam folder.
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Donna美国 · 3 reviews · Experienced 2026-06-21 ·
★★★★★
My glasses were delivered early and were a perfect fit!!
My glasses were delivered early. This was my first purchase and first time buying glasses online. I was really surprised of the quality and they fit perfect!! Thank you.
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Maria Cox · 1 review · Experienced 2026-06-20 ·
★★★★★
Great glasses!!!!
Great glasses!!!!! Quality is great
L
Lovora · 2 reviews · Experienced 2026-06-20 ·
★★★★★
Came quick
Came quick. The glasses are beautiful and high quality
I mistakenly sent in the wrong prescription and the glasses I received were blurry. I contacted Zeelool and they corrected the prescription and sent me another pair with no problems. They were wonderful and emailed me several times to make sure everything was alright with me.
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pearl美国 · 1 review · Experienced 2026-06-20 ·
★★★★★
Great glasses
They are great, very clear. I love them. Your service was excellent
The order was sent out for shipping very quickly, and we received them in great order very quickly, they were packaged nicely, and we were even given coupons for the next time. The glasses are great qualities. The price is so small and the glasses look great and feel great on our face.
A
Alma美国 · 2 reviews · Experienced 2026-06-20 ·
★★★★★
Fast shipping
Fast shipping. Bought multiple pairs of glasses exactly what I ordered.
