zencare

Hi Wanda, Thank you so much for sharing the exemplary experience you've had with Caleb and Kalie! We're so glad to hear how warm, attentive and helpful they are. Welcome to Zencare! — The Zencare Team

Hi Rachael, Thank you so much for your feedback about Kalie! We're so glad you had a great experience speaking with her. — The Zencare Team

Hi Elizabeth, We're sorry for the frustration. Would you be open to a short call? We'd be happy to set it up and make this right. — The Zencare Team

Hi Robin, We're so happy to hear about your positive experience with our support team! Thank you so much for sharing. — The Zencare Team

Hi Laura, Thank you for taking the time to share your experience. We're genuinely sorry the frustration you experienced when getting your profile up and running. We see that our support team was able to connect with you and help find a resolution. We’ve also found the source of the response delay and have ensured that you and others won’t have this experience in the future. We're glad you were able to get your profile live. Please don't hesitate to reach out if you have any additional questions! — The Zencare Team

Hi Allison, Thank you so much for taking the time to share your positive experience! We're so glad you had a seamless sign-up process and that our team has been helpful in answering questions and checking in. Welcome to Zencare!

Hi Helga, Thank you for sharing this, we understand how much planning went into coordinating a group photo shoot, especially with team members traveling and schedules being rearranged. In this case, the photographer needed to cancel due to unforeseen circumstances. While we worked quickly to offer alternatives, we recognize that those options didn’t align with your team’s availability. We appreciate your efforts to reschedule, but it’s clear the situation caused stress. We strive to make these experiences as smooth and reliable as possible, and we fell short here. We’d really value the opportunity to speak with you directly and see how we can make this right. If you’re open to it, we’d be happy to set up a call with our Customer Success team to talk this through and find a path forward together. — The Zencare Team

Hi Justin, Thank you for taking the time to share your experience. Our video shoot policy includes a 7-day cancellation window, which is why the fee was applied in this case. That said, we do make exceptions for emergency situations, and if we’d understood there was an emergency involved, we would have been able to waive the cancellation fee. We’d really appreciate the opportunity to talk this through with you directly and see how we can make this right. If you’re open to it, we’d love to schedule a call with our Customer Success team to better understand your experience and explore next steps together. Thank you again for your candid feedback, it helps us improve, and we genuinely hope to reconnect and earn back your trust. — The Zencare Team

Thank you so much for sharing your experience with Chris, and welcome to Zencare! We're so excited you've chosen to grow your practice with us.

We are so happy to hear about your wonderful experience with Rhea and how helpful she was at answering all your questions. Thank you for joining Zencare!

Hi there, thank you for taking the time to share your experience. We understand how disappointing it is to reach out to therapists who appear to have openings, only to find their availability has changed. If you’re open to it, we’d really appreciate you reaching out to let us know which therapist you contacted here: https://help.zencare.co/hc/en-us/requests/new?ticket_form_id=43959477847707 We can follow up with them directly to ensure their availability is updated so this doesn’t happen again. Regarding emails, our goal is to share relevant information, but we understand these are not useful for everyone. You can unsubscribe at any time using the link at the bottom of any email to stop receiving marketing messages. If you’re still looking for a therapist, we’d be happy to personally help you find therapists who currently have openings and make the process smoother. Thank you again for your feedback.

Thank you for sharing your feedback. We understand how disappointing and frustrating this experience must have been for you and your son. Zencare is designed to help people connect directly with independent licensed therapists, and providers on our platform are expected to communicate professionally and reliably. What you described does not reflect the experience we want people to have when seeking care. We take situations like this seriously and are reviewing the matter internally. We appreciate you bringing it to our attention. The Zencare Team

Hi Kate, Thank you for sharing your experience. We are sorry that your time with Zencare was frustrating and did not deliver the level of support you expected. We understand how discouraging this can be when you’re investing in your practice, and that’s not the experience we aim to provide. While outcomes are influenced by factors like location, specialties, and profile setup, it’s our responsibility to help clinicians navigate those factors, not leave them feeling unsupported. In your case, we recognize that we fell short in providing clear guidance and timely follow‑up. Our goal is to connect you with the right clients, not just more inquiries. A member of our support team will be reaching out directly to review your experience and discuss next steps. Thank you again for your feedback; it helps us improve how we support therapists. — The Zencare Team

We're so happy to hear that our Zencare team has been useful and helpful, and that setting up was simple user friendly. Welcome to Zencare!

Hi Michael, We’re really sorry for your experience. What you described is understandably frustrating, and we take concerns like this seriously. Zencare is designed to help people connect directly with licensed therapists, and providers on our platform should always be clearly represented. In some cases, therapists may also work with or have profiles on other platforms while choosing to be listed on Zencare to be more accessible to people searching for care. That said, the experience should always feel transparent and consistent, and we’re actively looking into the situation you described to ensure everything is accurate and functioning as expected. In the meantime, we’d like to help you find a provider who is a better fit for your needs and accepts your insurance. A member of our team will be reaching out to you directly to support you in finding the right match and to make sure you feel confident moving forward. We appreciate you bringing this to our attention and hope we can help you get connected to the care you’re looking for. The Zencare Team

Thank you so much for sharing that your experience with Chris was helpful. We're excited that you've chosen Zencare to help you grow your practice. Welcome to Zencare!

Hi there, We’re really sorry to hear about your experience. Our team is actively looking into this, and someone from our support team will be reaching out to you directly to help resolve your concerns, including account deletion and any outstanding requests. Thank you for bringing this to our attention, we appreciate the opportunity to improve. — The Zencare Team