Price structuring is confusing for a…
Price structuring is confusing for a group practice.
About zencare
Data updated- Website
- zencare.co
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 85% (11/13)
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Is zencare legit?
zencare (zencare.co) has a 4.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
Exemplary New Provider Services
I have been blessed with two extraordinary team members; Caleb Bartles and Kalie Slivkoff. They are equally warm, attentive listeners, easy to follow, uplifting, encouraging and wonderful. They are polite, positive, pleasant and professional. I look forward to our collaboration together. I am delighted to be here!
Reply from zencare2026-07-27
Hi Wanda, Thank you so much for sharing the exemplary experience you've had with Caleb and Kalie! We're so glad to hear how warm, attentive and helpful they are. Welcome to Zencare! — The Zencare Team
Kalie was warm
Kalie was warm, personable and informative.
Reply from zencare2026-07-21
Hi Rachael, Thank you so much for your feedback about Kalie! We're so glad you had a great experience speaking with her. — The Zencare Team
I entered the info for my page
I entered the info for my page, looked at the preview, and it says I am not taking new patients and recommends other providers. Can't figure out how to even get a hold of anyone to help me fix this.
Reply from zencare2026-07-06
Hi Elizabeth, We're sorry for the frustration. Would you be open to a short call? We'd be happy to set it up and make this right. — The Zencare Team
Responsive Team
My inquiry was promptly addressed. The person who helped me was friendly, efficient, and knowledgable.
Reply from zencare2026-06-23
Hi Robin, We're so happy to hear about your positive experience with our support team! Thank you so much for sharing. — The Zencare Team
No free trial but glitchy site meant I couldn't post my profile, 3 days before I heard from customer service
I paid for a membership but couldn't complete my profile due to an error message I kept getting. I emailed customer service but didn't get a response for 3 days. To get around the error, I had to complete my profile in incognito mode but then upload my photo using a completely different browser. If they aren't going to provide even a short free trial, they should have a better website and more responsive customer service
Reply from zencare2026-06-23
Hi Laura, Thank you for taking the time to share your experience. We're genuinely sorry the frustration you experienced when getting your profile up and running. We see that our support team was able to connect with you and help find a resolution. We’ve also found the source of the response delay and have ensured that you and others won’t have this experience in the future. We're glad you were able to get your profile live. Please don't hesitate to reach out if you have any additional questions! — The Zencare Team
Easy set up!
We appreciate the communication and regular check ins to answer any questions we had. The sign-up process was quick and easy, the prompts helped include the most relevant information in an efficient and thorough way! We are excited for the opportunity of using this platform!
Reply from zencare2026-06-15
Hi Allison, Thank you so much for taking the time to share your positive experience! We're so glad you had a seamless sign-up process and that our team has been helpful in answering questions and checking in. Welcome to Zencare!
If I could give zero stars
If I could give zero stars, I would. We read great things about this company but have been with them for approximately six months and have not received a single referral. They encourage you to do a group photo shoot, which I scheduled weeks ago. I have employees who have flown in for this and all of us have rearranged our entire schedules and they just emailed the afternoon before stating that they canceled it for no reason and it will have to be rescheduled. I’ve already paid for this. I am deeply deeply disappointed in this company and very unimpressed with their business model, as well as their customer service. They do effective marketing for themselves, but that’s about it. Stay far far away.
Reply from zencare2026-06-10
Hi Helga, Thank you for sharing this, we understand how much planning went into coordinating a group photo shoot, especially with team members traveling and schedules being rearranged. In this case, the photographer needed to cancel due to unforeseen circumstances. While we worked quickly to offer alternatives, we recognize that those options didn’t align with your team’s availability. We appreciate your efforts to reschedule, but it’s clear the situation caused stress. We strive to make these experiences as smooth and reliable as possible, and we fell short here. We’d really value the opportunity to speak with you directly and see how we can make this right. If you’re open to it, we’d be happy to set up a call with our Customer Success team to talk this through and find a path forward together. — The Zencare Team
I tried Zencare for 1 year - I was not impressed
I tried Zencare for 1 year. I choose to try them based upon the number of referrals they stated an average therapist would receive. From the get-go, I was unimpressed with their business. For example, I had a pet emergency that precluded me from attending my video shoot, I notified them hours prior to the shoot, and was charged for a no-show, and would have been charged again to reschedule the video shoot. I recieved 2 referrals (I was told 5-7 referrals per year). I emailed customer support multiple times, and was basically told tough luck. Only when I cancelled my membership were they "sympathetic" to my case, and offered me a 20% discount if I renewed for another year. I am not sure that I received any benefit from them, I know others have, and maybe my situation is a 1-off, but I found their lack of care and concern to be troublesome. I have gotten more referrals through a free ad that I placed online. You might rethink Zencare.
Reply from zencare2026-06-10
Hi Justin, Thank you for taking the time to share your experience. Our video shoot policy includes a 7-day cancellation window, which is why the fee was applied in this case. That said, we do make exceptions for emergency situations, and if we’d understood there was an emergency involved, we would have been able to waive the cancellation fee. We’d really appreciate the opportunity to talk this through with you directly and see how we can make this right. If you’re open to it, we’d love to schedule a call with our Customer Success team to better understand your experience and explore next steps together. Thank you again for your candid feedback, it helps us improve, and we genuinely hope to reconnect and earn back your trust. — The Zencare Team
I Signed Up Today!
Chris answered all my questions and made the whole process seamless. I look forward to working with Zencare to grow my practice!
Reply from zencare2026-05-19
Thank you so much for sharing your experience with Chris, and welcome to Zencare! We're so excited you've chosen to grow your practice with us.
Rhea was very clear and informative
Rhea was very clear and informative. She didn't try to sell me on anything I wasn't interested in. She was about to answer all of my questions with the available data, always providing statistics to justify her response. She took her time and allowed me to express what I hope to get from Zencare.
Reply from zencare2026-05-19
We are so happy to hear about your wonderful experience with Rhea and how helpful she was at answering all your questions. Thank you for joining Zencare!
Waste of time
This is like all other supposedly sites claiming to hook up clients with therapists. Reaching to ones claiming to have openings only to find out that they do not, but now you get a whole bunch of emails from them. Waste of time!
Reply from zencare2026-05-19
Hi there, thank you for taking the time to share your experience. We understand how disappointing it is to reach out to therapists who appear to have openings, only to find their availability has changed. If you’re open to it, we’d really appreciate you reaching out to let us know which therapist you contacted here: https://help.zencare.co/hc/en-us/requests/new?ticket_form_id=43959477847707 We can follow up with them directly to ensure their availability is updated so this doesn’t happen again. Regarding emails, our goal is to share relevant information, but we understand these are not useful for everyone. You can unsubscribe at any time using the link at the bottom of any email to stop receiving marketing messages. If you’re still looking for a therapist, we’d be happy to personally help you find therapists who currently have openings and make the process smoother. Thank you again for your feedback.
Horrible the provider never showed for…
Horrible the provider never showed for the appointment ignored the messages from my son and never acknowledged him. I do not recommend this service.
Reply from zencare2026-05-12
Thank you for sharing your feedback. We understand how disappointing and frustrating this experience must have been for you and your son. Zencare is designed to help people connect directly with independent licensed therapists, and providers on our platform are expected to communicate professionally and reliably. What you described does not reflect the experience we want people to have when seeking care. We take situations like this seriously and are reviewing the matter internally. We appreciate you bringing it to our attention. The Zencare Team
Costly Contract with no Return
I am writing this review to caution fellow therapists about my experience with Zencare. As a psychotherapist with a private practice, I was looking for effective marketing support and was enticed by the promise that I would gain 2-3 new clients per month. The cost was $69 per month, but the catch is that you are locked into a year-long contract. Unfortunately, from January to mid-April, I have only received one inquiry, which was not even suitable as the potential client was located 200 miles away and unable to private pay. When I reached out to my salesperson, who had assured me she was my go-to person for any concerns, I found my emails were redirected to the "help desk" with no resolution to my issues. As a widow trying to maintain my practice in this challenging economy, this has been a significant setback. I strongly urge others to thoroughly research this company before committing. The lack of flexibility and support has been disappointing, and I hope this review helps other practitioners avoid a similar situation.
Reply from zencare2026-04-27
Hi Kate, Thank you for sharing your experience. We are sorry that your time with Zencare was frustrating and did not deliver the level of support you expected. We understand how discouraging this can be when you’re investing in your practice, and that’s not the experience we aim to provide. While outcomes are influenced by factors like location, specialties, and profile setup, it’s our responsibility to help clinicians navigate those factors, not leave them feeling unsupported. In your case, we recognize that we fell short in providing clear guidance and timely follow‑up. Our goal is to connect you with the right clients, not just more inquiries. A member of our support team will be reaching out directly to review your experience and discuss next steps. Thank you again for your feedback; it helps us improve how we support therapists. — The Zencare Team
The representative I met with is…
The representative I met with is competent and knowledgeable, and the setup was and user-friendly.
Reply from zencare2026-05-19
We're so happy to hear that our Zencare team has been useful and helpful, and that setting up was simple user friendly. Welcome to Zencare!
Bad!
My therapist recommended zencare because i have bad insurance and what I thought was a few providers on there ended up being fake and routing me to lavender's website where I almost booked an appointment and then read the reviews. I am on SSDI. And received an auto message from two providers that I sent my info to but when I looked for them on lavendar they werent there. Zencare.co is letting these "providers" from Lavender openly make profiles on their website redirecting them to their website. Some were real providers but it wasn't the provider I chose. It doesn't make sense to me that Zencare.co would openly be a place to find a provider then I'm rerouted to a whole different website that has providers with such bad reviews. This dangerous for me especially being disabled and on controlled meds. My needs were urgent as Ive been without care for awhile. I catch things very quickly as this is my part time job to notice patterns that don't line up. Im glad I don't use Zencare.co now but I had my hopes high. I booked an appointment with provider that had no bio just a headshot on there, and thats unacceptable and i was stupid enough to put my card info on there. Now Im worried. I've never done an online platform for my health and this type of behavior is similar to a fake job posting on indeed.com. If you have a lot of mental health issues and need medication management I'd stay away from Zen.co or any online health provider. Im surprised they have good reviews when it seems they don't verify that yet another company is rerouting people to Lavender.
Reply from zencare2026-05-04
Hi Michael, We’re really sorry for your experience. What you described is understandably frustrating, and we take concerns like this seriously. Zencare is designed to help people connect directly with licensed therapists, and providers on our platform should always be clearly represented. In some cases, therapists may also work with or have profiles on other platforms while choosing to be listed on Zencare to be more accessible to people searching for care. That said, the experience should always feel transparent and consistent, and we’re actively looking into the situation you described to ensure everything is accurate and functioning as expected. In the meantime, we’d like to help you find a provider who is a better fit for your needs and accepts your insurance. A member of our team will be reaching out to you directly to support you in finding the right match and to make sure you feel confident moving forward. We appreciate you bringing this to our attention and hope we can help you get connected to the care you’re looking for. The Zencare Team
Chris was very helpful in explaining…
Chris was very helpful in explaining how the marketing services from Zencare could build my private practice. He focused on getting quality client referrals and not just clients who are constantly shopping for a therapist.
Reply from zencare2026-05-19
Thank you so much for sharing that your experience with Chris was helpful. We're excited that you've chosen Zencare to help you grow your practice. Welcome to Zencare!
It was really easy to set up but some…
It was really easy to set up but some of the items required more set up than I thought.
Actually it loses my data after hours…
Actually it loses my data after hours of dat entry
No customer support
No response to customer support emails, no phone number to contact them, no way to delete account. Don't give this company your info or money. There are much better options out there.
Reply from zencare2026-04-06
Hi there, We’re really sorry to hear about your experience. Our team is actively looking into this, and someone from our support team will be reaching out to you directly to help resolve your concerns, including account deletion and any outstanding requests. Thank you for bringing this to our attention, we appreciate the opportunity to improve. — The Zencare Team