Paid for product but got nothing and no answer to emails/calls.
Placed my order on 1/17/20 and paid extra for 1/18/20 delivery. No delivery. No email response - can't get anyone on the phone. They took the payment immediately from my card.... so where is the product?
Zeus E-Juice 回复2020-01-23
Hi Brenda,
Thank you for taking the time to write a review regarding your order. Shipping times, like the 1-day shipping option you chose at check out, refer to how long your order will take to get to you once it has a shipping label. The 1-Day expedited shipping does not refer to when you will receive your order after placing it with us. We always process orders in the order in which we received them, regardless of how they will be shipped. Just to be sure you are aware, we also replied to both of the emails you sent to us this morning as well. Please let us know if you have any further questions.
Crap Customer Service makes the value/quality of the juice irrelevant
My first order had no issues and i was mostly happy with my purchases. One of the juices was chokingly throaty, but the others were spot on for flavor. So i ordered about $100 worth of the flavors i really liked for my second order on Nov 6th. After 3 weeks, and 2 emails, i finally received a box...with ONE of the 8 bottles i should have received and a BUNCH of packing peanuts. I sent emails asking for tracking info,and why only 1 bottle? I got 2 incomplete responses, a credit for the zeus bucks i had used on the order and was told theyd also be sending a replacement for the extra throaty juice. Weeks have passed and I have since sent multiple emails that have gone unanswered (like 1 per week for 6 weeks now). Finally 2 weeks ago i received tracking info. I got my box with 5 more bottles, a packing slip that said theyd send out the last 2 bottles asap. I sent another email. Still no response. "Tabatha" doesnt seem able to keep up with timely, complete, or reasonable responses. I have ZERO confidence I'll ever get the bottles i PAID for let alone the additional ones i was promised.
CAN SOMEONE GET BACK TO ME ABOUT MY WIFE DAMN ORDER(( #681539 ))!!!!!. THIS IS 4TH TIME I HAVE REACHED WITH NO RESPONSE. I PLACED MY ORDER ON 11/3/19 AND SINCE THE 11/5/19 ITS BEEN SAYING ""PROCESSED"". IF THERE IS AN ISSUE, CREDIT MY FULL AMOUNT AND I WILL TAKE MY BUSINESS SOMEWHERE ELSE.
WHAT THE HELL IS GOING ON !!!!!!
I used to smoke a pack or more cigarettes everyday, and had been a smoker for decades. My sister introduced me to vaping, first with the cartridges. I was able to totally put down my cigs after about
3-6 months. Unbelievable for me!! I eventually switched to more power with the Cloud Beast...basically because she bought me one!
Finding the right flavor was a challenge, until i found Zeus Ejuice, and have been purchasing monthly from them for almost 4 years. I love their Strawberries and Cream! The taste is very consistent, their discounts and coupons are great, and they always process and ship quickly.
Love the Customer Service people too!
All around awesome products, and definitely recommend!
I was disappointed with the new web site, but Tabatha saved me. I hope she is there for a long time. I need her to submit my order correctly. I really like dealing with her. Helen Davis Puffin Vape Allyn Washington.
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