Hello,
We're sorry to hear that your experience did not meet your expectations. We take concerns about treatment effectiveness seriously and would like the opportunity to review your case.
Please contact our Customer Care team with the email address associated with your account so we can locate your records and assist you further.
Thank you for your feedback.
K
Kurt · 写过 3 条评价 · 体验于 2026-07-01 ·
★★★★★
及时响应和服务
C
Curtis Helvey · 写过 7 条评价 · 体验于 2026-07-20 ·
★★★★★
这家公司是……的一个例子。
这家公司是现代资本主义机构的一个例子,其目标是通过操纵客户来快速致富。 Zip Health 不会在您需要时订购您需要的产品,而是会在特定时间段过后自动发送新的供应品。我的错误是相信任何公司的发货都是公平和透明的。您必须跟踪所有这些内容并回复他们的电子邮件。我确实看到了有关新发货的电子邮件并试图阻止它,但当然收到了“您的消息未送达”的消息。这就是为什么每个人都对诈骗如此偏执。我希望这家公司倒闭。您唯一能做的就是打电话给他们,他们会在向您收取第二批货物的费用后终止协议
Ziphealth 回复2026-07-22
Hi Curtis,
Thank you for sharing your feedback. We're sorry to hear about your experience.
Our subscriptions are optional and can be canceled at any time through your ZipHealth account or by contacting our Customer Care team. We also send an email notification prior to each renewal to provide patients with the opportunity to make changes or cancel before the next order is processed.
We'd appreciate the opportunity to review your concerns further. Please reach out to our Customer Care team with the email associated with your account so we can assist you.
Thank you.
E
Edgar · 写过 1 条评价 · 体验于 2025-08-05 ·
★★★★★
各方面都很出色
J
Jon Nyce · 写过 1 条评价 · 体验于 2026-07-11 ·
★★★★★
他们拿走了我的钱,每次我......
他们拿走了我的钱,每次我点击预订咨询时,它都会告诉我有一个错误,已经做了好几天了!
Ziphealth 回复2026-07-14
Hello Jon,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth, and we are always working to improve our services and better support our customers.
We're sorry to hear you're experiencing difficulties completing your consultation. We understand how frustrating technical issues can be and would like the opportunity to assist.
For further information, please contact our customer care team at (888) 971-6741. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
Hello,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We're sorry to hear that your experience did not meet your expectations. Providing quality care and excellent customer service is very important to us, and we take feedback like yours seriously.
We'd appreciate the opportunity to learn more about what happened and work toward a resolution. Please contact our Customer Care team with the email address associated with your account so we can review your concerns and assist you further.
For further information, please contact our customer care team at (888) 971-6741. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
G
Gerald Healey · 写过 1 条评价 · 体验于 2026-07-07 ·
★★★★★
我首先认为这会是一个简单的...
我首先认为这将是一种简单而有效的获取药物的方法,而无需开车去医生办公室和药房。在我的处方获得批准之前,他们已经拿走了我的钱。这让我有点困扰,但当我尝试开始咨询时,真正的麻烦开始了。我收到一条错误消息,我不想回去思考我可能会被第二次收取费用,所以我点击了客户支持或其他任何名称。然后我接受了某种人工智能的治疗,它无法理解我的问题,并不断告诉我回去再尝试一下。我这样做了几次并收到了相同的错误消息。所以我尝试了另一种方法,它回答了除我之外的所有问题。我还注意到我可以给客户服务留言,他们会在一天内回复。我开始尝试寻找一个电话号码,因为我第一次开始时注意到了一个电话号码,但现在它消失了。这个时候我还没有放弃。我在另一个浏览器上访问了原来的起始页,突然它又出现了,就像我记忆中的那样。我拨打了这个号码,听着可怕的音乐,等待着,当那位女士终于接电话时,我几乎听不到她的声音,在告诉她发生了什么事并告诉她我的名字和出生日期后,我再次被搁置。当她回来时,我一直不明白问题出在哪里,我已经与我的医生和其他人进行了几次咨询,但我问他们是否可以从他们那一端打电话,但从未得到答复。这位女士说他们可以安排第二天。显然她没有在听。然后我又问了一个问题,第一次她没有听到,但当我生气并对她说话时,她告诉我他们不能这样做。我要求她退还我的钱,她说她退了,五到七个工作日内就能到账。她从来没有问过是否可以以其他方式帮助我,而且她从来没有礼貌。她从来没有为我的不便或他们的问题道歉,否则他们会告诉我如何解决我的问题。她非常冷淡,我想这是因为整天和像我这样沮丧的顾客打交道。我绝不会推荐一家不认真对待客户服务的公司,因为如果他们没有客户就没有业务。感谢 Zip Health 给我们带来了一次不愉快的经历,并浪费了大约一个小时的时间。
杰拉德·希利
Ziphealth 回复2026-07-14
Hello Gerald,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We're sorry to hear that your experience did not meet your expectations, and we apologize for the frustration you encountered. We value your feedback and would appreciate the opportunity to discuss your experience further. Please reach out to our Customer Care team so we can address your concerns directly and assist you in any way we can.
For further information, please contact our customer care team at (888) 971-6741. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
Hello Phillip,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We're sincerely sorry to hear about your experience and understand how frustrating it is to have your consultation rescheduled or missed, especially when you're seeking timely care.
This is not the standard of service we strive to provide. We'd appreciate the opportunity to review your case and make things right. Please contact our Customer Care team with the email associated with your account so we can investigate further.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
M
Michael Conley · 写过 1 条评价 · 体验于 2026-06-26 ·
★★★★★
绝对不推荐
绝对不推荐! 3个多月后,网站说我已经超出了我的限额。由于那里的销售,我购买时遇到了所有麻烦。
Ziphealth 回复2026-08-03
Hello Michael,
Thank you for taking the time to share your experience with us.
We understand how frustrating and disappointing it can be to encounter challenges after placing an order, and we sincerely apologize for any inconvenience this has caused.
We appreciate you bringing your concerns to our attention and giving us the opportunity to look into your experience.
Our team has followed up with you via email to better understand what happened, address your concerns, and work toward a resolution.
We truly value your feedback, as it helps us identify areas where we can improve and continue providing a better experience for our patients.
We look forward to hearing back from you and working together to resolve this matter.
Best regards,
The ZipHealth Team
Thank you for sharing your feedback, and we’re very sorry for the delay and the difficulty you’ve experienced reaching our team. We understand how frustrating this situation must be, and we’re dedicated to assisting you with anything you need to get this resolved.
Unfortunately, there wasn’t enough information provided for us to reach out to you directly. Please contact us at [email protected] or call us at 888-971-6741, and our team will be happy to assist you as quickly as possible.
Thank you for sharing your experience. We are very sorry to hear about the symptoms you described and the frustration this situation has caused.
Patient safety is extremely important to us, and we take reports of side effects seriously. A member of our clinical team will be reaching out to you shortly to discuss your experience and address your concerns.
We also apologize for the confusion regarding your subscription. Our records show that we have since helped resolve this issue. For future reference, you can always view and manage the status of your subscriptions directly through the "My Subscriptions" section of your account dashboard.
We appreciate you bringing both of these concerns to our attention. Your feedback is important to us, and we are committed to ensuring that our patients receive the support and care they need.
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the unexpected shipping charge on your order.
Shipping rates are calculated in real time based on carrier pricing, and while discrepancies are uncommon, they can occasionally occur. When an issue is brought to our attention, our team works quickly to investigate and resolve it. Although refunds are processed promptly on our end, the time it takes for funds to appear back in your account is determined by your bank and can take 5–10 business days. We understand how frustrating that delay can be and are truly sorry for the inconvenience. Thank you for giving us the opportunity to address the situation.
T
T. Ingram · 写过 3 条评价 · 已认证 · 体验于 2026-02-04 ·
★★★★★
Ziphealth 做得很棒……
与 Ziphealth 合作非常愉快。他们的网站很容易浏览,一切都非常有帮助和专业。
J
John · 写过 1 条评价 · 体验于 2026-06-15 ·
★★★★★
等 5 到 10 个小时真是太荒谬了……
等待 5 到 10 天才能退款绝对是荒谬的。将来我会从不同的网上药店购买。
Ziphealth 回复2026-06-23
Thank you for sharing your feedback, and we’re sorry for the frustration this has caused. Once a refund is processed on our end, the timing for it to appear is determined by your bank’s processing system, which is typically 5–10 business days. We know that can feel like a long wait, and we truly appreciate your patience. If there’s anything else we can help with in the meantime, our team is here for you.