ZoomOnline

Hi, Thank you for your feedback! We’re glad to read that our teams standard of work met your expectation. We appreciate you taking the time to share your experience! - The ZoomOnline Team

Thank you so much for your kind words. Providing great service is our top priority, and we truly appreciate you taking the time to share your feedback. Welcome to Zoom — we’re glad to have you with us! - The ZoomOnline Team

Hi Brian, We’re thrilled to hear that our installers and sales team made a great impression. We’re always here if you need assistance. Enjoy the fast and reliable fiber experience! The ZoomOnline Team

Hi, Thank you so much for your feedback! We’re thrilled to hear you’re enjoying the quick installation and reliable high speeds. Welcome to the ZoomOnline family—we’re glad to have you with us! -The ZoomOnline Team

Hi Gretchen, We truly appreciate your feedback! Our goal is always to provide fast, professional service and we’re happy to hear we met your expectations. Welcome to the ZoomOnline Team! -The ZoomOnline Team

Hi, Thank you for sharing your experience with us. We’re glad to hear our technician was kind and helpful, but we apologize for the trenching delay and that the router setup felt rushed. That’s not the experience we want for our customers. Our team will be reaching out to you directly to make sure your router is set up just the way you’d like and to answer any questions you may have. We appreciate your feedback—it helps us improve. -The ZoomOnline Team

Hi, Thank you so much for the kind words! We're thrilled to hear that our team was able to support you every step of the way — from helping you choose the right system to making sure everything was installed just how and when you needed it. Your satisfaction means everything to us, and we're always here if you need anything in the future! Welcome to the ZoomOnline family! -The ZoomOnline Team

Hi, Thank you for the kind words! We’re so glad to hear that our team was respectful and helpful during your experience. Providing great service is our top priority, and we truly appreciate you taking the time to share this! Welcome to the ZoomOnline Family. -The ZoomOnline Team

Hi Cathy, We’re thrilled to hear that our installers and customer service team made a great impression. We’re always here if you need anything—enjoy the fast and reliable fiber experience! Welcome to the ZoomOnline Family! -The ZoomOnline Team

Hi Tilda, Thank you so much for your review! We're glad to hear our team made sure your internet is working smoothly throughout your home. That’s exactly the experience we aim to provide! We appreciate you choosing ZoomOnline and are always here if you need anything. -The ZoomOnline Team

Hi Rick, Thank you so much for the kind words! We’re thrilled to hear that your installer made a great impression. We’ll be sure to pass this along to the team it’ll mean a lot to them. -The ZoomOnline Team

Hi Joseph, Thank you so much for your kind words! We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family! -The ZoomOnline Team

Hi Mindy, Thank you for sharing your experience, and we truly apologize for the frustration you encountered. We understand how critical reliable service and clear communication is. While we're glad to hear your internet service has been working well, we’re sorry for the inconvenience caused by the billing and account access issues. We recognize how difficult it must have been to deal with unexpected service interruption, limited app access, and delayed resolution—none of which meets the standards we strive for. We’ve since addressed the technical issues with your account, and we’re happy to confirm your ticket has been fully resolved. We’ve also taken your feedback seriously and are actively reviewing our billing communication processes to help prevent similar situations from happening in the future. If there’s anything still outstanding or if you’d like to speak with someone directly to ensure all charges are accurate, please don’t hesitate to reach out to us. Thank you again for your patience, and we hope to continue earning your trust moving forward. - The ZoomOnline Team

Hi Jeff, Thank you for taking the time to share your experience. We sincerely apologize for the frustration you experienced early on and understand how important reliable service is. If there’s anything else we can do to make things right or ensure your service stays consistent, please don’t hesitate to reach out. We truly appreciate your patience and for giving us the chance to improve! -The ZoomOnlime Team

Hi, Thank you for the great review! We're glad to hear you had a professional experience with our team. We appreciate your support! -The ZoomOnline Team

Hi Matt, We're very sorry to hear that your installation experience didn’t go as expected. That’s certainly not the standard we strive for, and we completely understand your frustration. Someone from our team will be reaching out to you directly to learn more about what happened and to see how we can make things right. We’d love the opportunity to resolve this and improve your experience. Thank you for your feedback, and again, we apologize for the inconvenience. -The ZoomOnline Team

Hi, Thank you for your feedback! We’re glad to hear our team was responsive and kept communication clear throughout the process. Keeping our customers informed every step of the way is a top priority for us. We appreciate you taking the time to share your experience! - The ZoomOnline Team

Hi Martha, Thank you so much for your kind words! We're thrilled to hear that you had a great installation experience with our team. We take pride in delivering professional service with clear communication, and it means a lot to know that our technicians made a positive impression both inside and outside your home. We’ll be sure to pass along your feedback to the crew. Welcome to Zoom — we’re glad to have you with us! - The ZoomOnline Team

Hi Jason, Thank you so much for sharing your experience! We're thrilled to hear that everything from the utility marking to the fiber installation went smoothly. It's great to know your son is impressed with the speed — and saving $40 a month by switching from Cox makes it even better! Welcome to the ZoomOnline family — we’re glad to have you with us! -The ZoomOnline Team

Hi Paul, Thank you for the kind words! We’re so glad to hear that Justin provided such professional service. We’ll be sure to pass along your compliments — feedback like this means a lot to our team! Thanks for choosing ZoomOnline! - The ZoomOnline Team