Not to be Trusted
After over 10 different correspondence with various customer services personnel, I have concluded that while some of the people care, the policy makers and management simply DON'T. I urge you to avoid the appealing offers and promotions. I bought a laptop with the promise of 2 free gifts - a watch and a pair of headphones. Fair enough. If you spend nearly £900 on an i7 2020 laptop. Promptly realised they did not send the gifts. 1st rep says just go to promotion page and claim. Next rep says, don't need to claim. Should be sent automatically. Next rep, says we realise error from ecommerce team. They will get back to you. Never did hear from them. 2 more calls. Wait a bit longer for a resolution. Final call today. Told won't get the gifts as they have run out. Yet website still promises new orders that they have free gifts with their purchase of the exact same laptop I brought. Conclusion - they lie!