Use GRAB at your peril
I used GRAB for the 1st time this year for our trip to Asia. It went wrong from the off. On our first journey I was advised that the VISA card I had lodged on the app was not applicable for that journey. I hastily added another card but the journey was charged to the original one. I tried to get a refund but have been thwarted at every turn. I was unable to use the balance I had lodged in Indonesia because the balance where I had lodged the funds was in Malaysia, what a joke. I was told it was a universal app. GRABs customer service is the worst we have ever experienced. Please avoid this app and this company at all costs. We used regular taxis without any issues.