Broken suitcase no customer support, very incompetent, horrible service
I booking.com to book a flight with IndiGo,They Broke my suitcase, and after filing a report at the destination airport and contacting customer service I have received no appropriate response, just I have received 10 auto generated AI responses signed by names of people which are clearly bots. They ask me to contact them using the email I used for booking. Not understanding that if Booking is done though a 3rd party the registered email is auto generated which I dont have access to, so I can write from (note that I have shared the email used for booking, but I cannot write email from it because it is a temporary email generated by booking.com). So I you use any 3rd party to book a ticket with them be WARNED you are not going to get any customer support. Just repeated idiotic auto-generated responses from their AI bots that doesn't not help with anything. Horrible customer support horrible experience will never uses this airline again.