IndiGo（goindigo.in）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 336 条用户评价，属于旅游度假分类，口碑较差。60% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently shared stories about terrible issues with customer service, pointing out that support teams were completely unhelpful and ignored their requests. Consumers also noted unexpected extra fees, disorganized booking processes, and severe flight delays that completely ruined their travel plans. Conversely, a small portion of people felt the journey was comfortable and praised the polite cabin crew during their trips. Travelers also stated that online booking was smooth and efficient, while some individuals found the overall ticket prices to be very reasonable for a budget airline service.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Indigo! What a shame! What kind of people are you hiring? Seriously, always a problem. Do you guys even do vetting checks before hiring your employees? Bunch of thieves, lowlife-liars!!! An absolute horrible experience, from the crew members to ground staffs!!!
Forcing families to pay and buy seats and making them to sit separately if they choose free seat auto assignment. Poor seats assignment.
Travelling from CGK Mumbai on 27/10/26 guess what received a email on the 23/10/26 morning. Your Flt. CGK-BOM ( 6E 1602) has been impacted Now on cancellation they is no provision on sight to give me the option of also allowing me to cancel my return from Mumbai. As this would give me better chance to purchase another return ticket with a different airline, thus saving me CASH. SO know I wait to see on my return on the 25/11/26 does Indigo pull another stance. Bloody disgrace
I don't fly indigo much as I live out of India and travelled on Indigo domestic twice on this occasion. I did not have any issues from checkin to collection of my bags at the destination. I would like to mention a pertucular matter on one of my journeis, AC was not good enough and I spoke to Jyoti, one of the crew and she made sure the matter is sorted. I really appreciate her concerns and efforts. Thank you! Flight Ahmedabad to Bangalore 6E863.
I was travelling from Mumbai via Kolkata to Dimapur. The ground staff at Kolkata airport who was at the airline counter Miss Riyanka was extremely helpful and went the extra mile beyond her duty in helping me…
Writing My first experience with IndiGo was extremely disappointing. I would never recommend this airline to anyone. Even if the ticket prices are cheaper, I would strongly advise people to think twice before choosing IndiGo. We booked our tickets online as part of a group. Everyone else received the correct flight times, but only my return flight ticket showed the wrong departure time. Since this was not our mistake, we repeatedly emailed their customer care team and contacted them several times, hoping for a proper solution. Unfortunately, there was absolutely no progress. In the end, the only solution they offered was for us to pay extra money to change the flight ourselves. Even though we provided evidence showing that the issue appeared to have occurred during the booking process on their own website, they did nothing to resolve it. What disappointed me the most was their lack of responsibility and customer care. Even when there was evidence suggesting that the mistake was on their side, they failed to provide a satisfactory solution. There doesn't even seem to be a proper way to appeal for a refund. This was my first experience with IndiGo, and it will definitely be my last. I will never choose IndiGo again. Extremely disappointing customer service and a frustrating experience from start to finish.
Very bad experience in Rajahmundry(RJA) check in counter, Mr.Om Prakash. Never prefer to travel again in this Indigo. I fly more than 25000 miles in Indigo. I found no humanity in this airways. Doesnt give a consideration to a customer who has a long service in indigo. I never want to travel again from RJA. I suggest Andhra international travel to use their own transportation to HYD instead of RJA.
Travelled for the first time on IndigoAir from KUL-MAA-DEL-DED and DED-DEL and all my flights were on time as well excellent customer service experience since the beginning till the end! online booking was good as well my queries via twitter as also answered in timely manner by the team! I worked for international airlines as cabin crew, ground staff as well now as an airline representative and had lots of expectations and would like to wish Indigo Air all the very best for their terrific customer service! 🙏 crew were well trained and very hardworking. Only cons were the online meals that I booked as it was pre-made and tasted like puffed rice instead of veg briyani. May be Indigo Air could cater freshly made meals as online meals are paid for so would not go to waste. My humble suggestion as we have precooked meals for the airlines I used to work for and all we crew need yo do was to transfer those meals from pouches onto oven proof container and heat them up as per requirements and would have hot meals in minutes.
Absolute negligence and deceptive practices – Misleading tickets and zero accountability I am writing this to expose the absolute blunder and subsequent negligence of IndiGo Airlines regarding booking reference E6GNTG. The airline completely failed in its basic operational duty and is now trying to brush it under the carpet by claiming I simply "missed" the flight. The root cause of this issue lies entirely with IndiGo's poorly designed ticketing system, which failed to properly distinguish and clearly mention the AM/PM formatting on the ticket. This lack of clarity is a fundamental blunder on the airline's part, creating unnecessary confusion for paying passengers. To make matters worse, there was absolutely no courtesy or effort from the airline to contact me before the flight's dispatch. Instead of addressing their mistake and the confusing layout of their own documentation, customer care has done nothing but stall, postpone, and evade processing the actual, proper refund I am owed. Offering automated, dismissive public replies on social media does not absolve them of their operational negligence. Avoid IndiGo if you value clarity and customer support. They will make a mistake on your booking details, offer zero communication before departure, and then refuse to take accountability for the financial loss they cause. Still my refund is pending with IndiGo even after many days.....what a horrible service, i kept messaging in Twitter (X) but simply getting its under process. But no serious action on it. Come on IndiGo..admit your mistake its not good practice, and your poor service would loose customers... Refer the History of KING FISHER Airlines......Rectify your mistakes and stop dogging or dragging by giving such lame excuses.... Refund my entire amount of Rs. 9453/- within 48 years of this post, or else be ready to face legal consequences for deficiency of service, which would cost you more than the present claim. So choice is yours.... You want to refund or would wish to make things more complicated......Regards Vithall N Upari. Advocate Belagavi. M-9986258201
I took Pune Dubai flight, on 8th Oct 2026, blindly took my luggage came home, next morning thought of opening my bag, bag was open and lock was broken , when I reported this to customer care they said you should have reported this at the airport, broken bag and tag given was not enough for them, they are unable to help because it was not reported at the airport. Please be careful with your luggage before and after, no idea who has been doing this and no one is taking responsibility. You might loose ur valuable stuff.
Absolutely horrific. DO NOT BOOK THIS AIRLINE! My flight was cancelled 2 days before departure. Upon calling the airline and trying to get through for 5 hours, they refused to let me reroute on the same day as all IndiGo flights were booked, and they refused to let me book another airline. I needed to travel on the agreed day for multiple really important reasons so I emailed them 6 times asking for help rerouting, but I received little to no communication from the airline. I was forced to buy a flight last minute on the day before, at extremely inflated prices (I am a student with very little money), due to their failure to comply with their own policy that they MUST offer passengers a refund OR reroute ACCEPTABLE TO THE PASSENGER. Then, in the middle of the night, with no communication received from them prior, they booked me onto a flight and sent me an email at 1am, that was scheduled to leave at 6am (5 hours notice in the middle of the night in delhi as a solo female traveller!!!). At no point did I give my consent to this and they didn’t even mention it whatsoever before booking me onto it. They used this as a reason not to refund me any compensational charges for my new flight, old train tickets that I missed the departure for. They refunded me only the flight fee (which was extremely cheap compared to the flight I was forced to get as it had been booked long in advance). In total I had to pay for around £300 extra which was more than my original flight, and for me is a lot of money. I think its disgusting that the airline exploits its customers like this. No communication or help after THEY CANCELLED THE FLIGHT! And no compensation for all the travel costs they caused.
Extremely disappointing experience with IndiGo! Travelling with two young children, we received no proper assistance, no appropriate seat allocation, no clear guidance or proper seat-belt arrangements for our baby, and no food or water during our difficult transit experience. Even basic care and consideration seemed to be missing. After all this distress, IndiGo offered a meal voucher instead of meaningful compensation or a proper resolution. We felt completely ignored, as though our family’s needs meant nothing. This was a one-star experience at best. I have no interest in using IndiGo’s services ever again.
Unacceptable Commercial Practices Inside Aircraft Cabins There are only two classes of travel inside the aircraft cabin. Yet, differential seat pricing is creating artificial divisions within the same class, and the way these policies are enforced raises serious questions about passenger dignity and customer service. Airlines charge additional fees for certain seats at the time of booking. However, when these seats remain unoccupied, even after boarding is complete, passengers attempting to move to them are sometimes treated as though they are trying to enter a higher class of travel. I understand that airlines may wish to sell preferred seats or upgrades, even during a flight. But there is a fundamental difference between politely asking “ would you like to upgrade your seat ? It will cost you this much otherwise request you to go back to your seat” and ordering a passenger to return to their original seat, insisting, “We cannot allow you to sit here, even if it is empty. ” Cabin crew must be trained in sensitive, respectful communication. Commercial policies should never become an excuse for unnecessarily embarrassing passengers. The larger question is: How far should commercial practices be allowed to extend inside an aircraft cabin? Where should airlines draw the line between maximising revenue and respecting passenger dignity? Airlines have every right to charge for their services. But commercial rights must be exercised with discretion, courtesy and respect for the people they serve.
Pathetic airline. Known for manipulating weighing scales and charging 1kg charges for 100g excess weights. On long haul they didn’t deliver my luggage after making me wait at baggage line for 60 minutes.
If I have option to give zero Star i would do it, my laggage missing since 29 sep 2026 from AUH airport yet no update regarding that, they always said we are tracking your laggage this and that, but they don't have any idea how badly I'm suffering here in UAE, I'm totally disappointed with indigo and their costumers services.
I flew from Hyderabd (India) to Doha on flight 6E-1315 (5th October 2026). A big thanks to staff for making the journey so pleasant and comfortable. The crew were friendly, professional and welcoming throughout the flight. Thanks Sanyukta, Radhika, Madhupurna and Aiyu for all your hard work and helping make my journey such a greart experience. You are a credit to the airline..!!
08/10/2026 London Heathrow Terminal 3 Booked wheelchair age over 80 for dad, wheelchair managing team refuse said he can walk, what the hell they are Dr/Nurse, and very rudely said he can miss flight- if not walk, - if company cannot arrange they should be ask before booking tickets, My 1st experience with IndiGo could be Last..
My wife and one child traveled on an Indigo flight for the first time on a connecting journey from Jeddah to Bangalore to Madurai. Upon arrival at 12:45 PM, they received information that the next Madurai flight was scheduled for 7:30 PM and were instructed to wait at gate number 37. My wife remained at the same gate until 7:00 PM. When I called my wife from Jeddah to confirm she was aboard the flight, she informed me that no one had notified them of any changes. I advised her to visit the counter to inquire about the flight status. The counter staff directed her to gate number 16. My wife proceeded to walk from gate 37 to gate 16 with our child. At 7:15 PM, they were informed that the gate had closed. They remained stranded with no subsequent flight information. Upon returning to the counter, they were told the flight had already departed. I was distressed to learn that all our luggage remained at the airport with them. After informing the manager of the situation, he arranged complimentary meals and booked my wife and child on a flight the following day. My wife and child endured more than 36 hours of waiting at the airport, which was an extremely poor experience. I will not travel with Indigo Airlines in the future and cannot recommend this airline to anyone.
the worst ever agent Ms Rashmi Singh. Even it's just a gender rectification not willing to do her job. Just bypass the responcibility as the booking made through travel agent. The worst service provided by Indigo. Even for urgent flight they don't willing to help.
The service was so much better than we expected.The flight itself was comfortable and much better than it's rivals. Flight and ground crew were polite and helpful. One you man Shashwat Singh at Delhi airport went "The extra mile" to help us when our flight was cancelled. He was of great comfort and assistance and should be commended for his service
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