Most reviewers were let down by their experience overall. Customers frequently shared stories about terrible issues with customer service, pointing out that support teams were completely unhelpful and ignored their requests. Consumers also noted unexpected extra fees, disorganized booking processes, and severe flight delays that completely ruined their travel plans.
Conversely, a small portion of people felt the journey was comfortable and praised the polite cabin crew during their trips. Travelers also stated that online booking was smooth and efficient, while some individuals found the overall ticket prices to be very reasonable for a budget airline service.
I genuinely don't understand the negative reviews at all. Every single experience I've had with IndiGo has been exemplary and I very rarely say that. They've become my absolute go to airline, where at all possible but especially within India. I've flown with them to Vietnam and Thailand too. Sure, the planes are basic but the staff are always organised, professional and courteous. They have been extremely helpful and accommodating to me on multiple occasions, even when I was late for my flight/check-in cos my connecting flight from Air India was late (don't get me started on how useless and unpleasant Air India are!). They checked me in even though it was closed and had a member of staff literally run with me through the airport, help me through security and get me on the plane with ONE SINGLE MINUTE to spare before take off. They have also taken care of fragile items in the cockpit for me and beyond any extra care; their boarding is always efficient, stress free and humane (other airlines, even vastly more expensive ones treat passengers like cattle), their cabin crew are always polite even when faced with ignorant, rude customers - especially in the emergency exit rows. Even de-boarding is handled gracefully and the luggage is always available at baggage claim quickly. I have only ever had one flight with them be late and that was due to extreme fog at Bangalore.
I don't really care of their website is clunky, it's a damned lot better than Air India, Spicejet of any of the others, honestly and at least IndiGo refund you within the timeframe they state and don't make you chase of call them to get your funds.
Considering how bad other airlines are at all of the above, even if IndiGo weren't as good as they are, by comparison I still don't understand the complaints.
Literally flown with them (multiple) dozens of times and have yet to have a really negative experience.
Today I have flight from HYD to CCU at 0305 hours. Arrived in airport at 2230 hours. Check in counter didn't open. It wasn't expected to open. I went to another check in counter. I asked Miss Akanksha whether she can help us to deposit our bags. I Knew it was unjust to request her. Surprisingly she received our bags with smiling face and assured not to worry about bags. It will go to correct destination. I shall never forget her helping attitude. This type of staff is asset for any organization.
Thanks Miss Akanksha!
Thanks INDIGO!
Bad experienced I had ever in my life through indigo journey on 08/09/22 from chennai to agartala. All my luggage got wet. Air hostess gave value to their rich passengers. I have traveled across the county more than 20 times. But hope not to single time more.
My partner and I recently spent two weeks in India, taking 5 internal flights whilst there (Jaipur-Kolkata, Kolkata-Shillong, Shillong-Hyderabad, and Hyderabad-Mumbai).
Every single member of IndiGo staff with whom we came into contact was professional and helpful. The aircraft were comfortable and the journeys went without a hitch.
I was most impressed with the level of customer service when I stupidly left my Kindle on the plane to Shillong. I contacted IndiGo and, when I returned to Shillong airport, the Kindle was brought to me at the gate. They had not only found it, but had cross-referenced my flight bookings to find out when I would be back at the airport and, once I had checked in, they then brought it to me. To say I was impressed was an understatement.
If I were to return to India, I would definitely recommend flying IndiGo - the flights are good value, well-staffed, and professionally run.
My flight was rescheduled
And I called customer service in india
He is ver helpful.he rescheduled my flight
I recommend indigo flight to every one
Ver helpful if any cancellation or reschedule
His name Suraj
Service overall pretty good, staff very helpful and friendly.
The planes are clean but the seats are terrible, like sitting on a wooden bench, ok for a 40 min flight but I was on a 3 and 1/2 hour flight, almost unbearably uncomfortable
Indigo staff was very helpful and kind at every stage of my travel recently. Thanks a ton. Without any request, the belagaum airport staff offered to help me which is very warm and welcoming gesture.
Harshal at customer service domestic check in was excellent at Departures quick check in desk .As an international passenger from London I was unable to do a web check in .Harshal helped us with professionalism and due care .She is a star 👍👍
6E6552...The flight was mind blowing.We enjoyed the flight.crew members were very nice.pilots were awesome.they explained everything about the route.they described every mountain like mount Everest ,Annapurna mountain.Airhostesses were very humble too..🥰🥰☺️👌🏻thanku so much indigo airlines .
Took a flight from Bengaluru to Hubballi earlier this month. Whereas the flight itself was pleasant the announcements ( some pre recorded, some on the spot ) were in Hindi and English whereas most of the passengers, as you would expect were kannadigas. Most kannadigas speak or at least understand Hindi and English but at least some announcement in kannada would've helped those that can't . To top it off the hosts twice announced that they can speak English, Hindi and guess what "Bengali" ! what are the odds there is a Bengali on board in a south Indian state who doesn't understand English or Hindi ?
I can understand you can't always plan for staff who speak the local language but atleast the pre-recorded announcements should be in Kannada? Show some respect for the language please, especially when you are flying intra-state. ( I wonder what the announcements look like when you fly in Tamil nadu )
Fantastic customer care. Very good experience. I was travelling from Delhi to Hyderabad on 3rd week of December 2020. Due to sickness wasn't feeling well but there was one flight attendant who helped me a lot to get better during journey. I think her name is Agustina Ekka. She was very polite and humble girl. she gave me medicine and asked me many time if i need any thing. smooth take off and landing. Highly recomended.
I'm thankful to Ms. Hanaitha for her excellent service and support given to my partner who travelled first time to Ireland. She was truly helpful and responsible. Big thanks to the entire team.
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