IndiGo（goindigo.in）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 336 条用户评价，属于旅游度假分类，口碑较差。60% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently shared stories about terrible issues with customer service, pointing out that support teams were completely unhelpful and ignored their requests. Consumers also noted unexpected extra fees, disorganized booking processes, and severe flight delays that completely ruined their travel plans. Conversely, a small portion of people felt the journey was comfortable and praised the polite cabin crew during their trips. Travelers also stated that online booking was smooth and efficient, while some individuals found the overall ticket prices to be very reasonable for a budget airline service.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Thank u For Wheelchair For My Sister She has Heard Issues From her Childhood days Special Thanks Staff who took My Sister to Drop her Plan Walking Yesterday Night All the Team Crew Members Give Instructions How to Wear Sheet Belt And book Provided At Behind Sheet Tea was Delicious Thank u So Much
6e morning 7.55 flight Chennai to cochi The same day evening 22.25 flight also delayed the announcement said at 22 hr What a Customer service ..
I left my laptop in one of the trays at the security check,inside Jaipur Airport,while travelling from Jaipur to Bangalore,on July 18,7 pm n boarded the flight. Upon reaching the flight,I realised that I left my laptop n so I reached o the Indigo crew ,in the flight. Was bit in a state of anxiety n panic as my laptop was v imp for me n contained v imp files,other info regd my work. All of them tried to assist me a bit but honestly I was not convinced about the security of my laptop n decided to deplane from that flight ,get my laptop n take the next flight to Banglr. But got outstanding, exemplary assistance n support from Sujeet Ray, Jaipur,Indigo.. He, provided me his contact details n guided me from start to finish i.e; from my point of arrival in Bangalore till getting back my laptop. He was constantly in touch with me,updating me regd him finding my laptop from lost n found, Jaipur airport n getting it loaded on the next day, flight. Also he was frequently speaking to the Indigo staff at Bangalore,doing all his bit n got my laptop handed over to me quite smoothly. He was always answering my call whenever I reached out to him , during the process of retrieving my laptop at Bangalore airport n always being quite warm,considerate, respectful to me in all his conversations. He provided me unparalleled support n assistance n I immensely appreciate it. Truly fantastic, superlative, customer support gesture from Sujeet Kumar to me ..In my opinion,he is an invaluable asset to Indigo in the field of customer service.... More than Five stars to him from my side Piyush Agarwal
The website needs updating - it does not recognise UK post/zip codes as valid and therefore will not let you proceed to payment. Very strange.
Excellent Customer service. The Refund process of 3 flights, took hours. Initially I didn't get the otp, while cancelling the flights via their website, but it was faster/smoother via their app. A Customer service representative called me for my initial complaint about the otp. Excellent experience overall.
One of the worst airlines who have very rude ground staff. Customers are treated with no respect. Making them wait for no reason. Questioning them more than immigration department. Treating the customers like they are flying on the mercy of indigo. If we raise an issue they respond like please choose another airlines. Pathetic. Hope some better budget airlines came up India
My wife did have some pain on her leg after going through surgery. We could not book for wheel chair in time and had to request only at the counter, on our journey Delhi (T3) 18:20 hrs to Ranchi. We could get great help from the gentleman Mr Khorram and the Lady Supervisor ( I am sorry I am unable to recollect her name) . It was by their sincere help that my wife could get wheel chair assistance.
All very efficient and on time (early even) I find it hard to fathom Indigo’s food and drink policy which seems to be different every time I fly. I ordered a white coffee without sugar but that combo wasn’t possible as the creamer and sugar were pre-mixed. No Diet Coke on full sugar available. Lose on star for increasing our risk of type 2 diabetes.
My mother aged 77 years and my sister aged 54years flew from Delhi to Guwahati by INDIGO flight no 6E2095 yesterday evening and they had a superb flight...with the cabin crew members being so polite, humble and very efficient...thanks for taking care of my mother and my sister...keep up the good work...fly high INDIGO....I will always prefer INDIGO anytime and anywhere...
We had to go from hyderabad to kolhapur by flight. We are both senior citizens. When we came to the check in counter Ms Vijaya was at the counter. She was extremely courteous, polite, gentle despite heavy rush and tensions. She guided us about the buggy services and also obliged us and allowed our cabin luggage to also be checked in as we have a lot of walking to do at airport. We are grateful and thankful for the wonderful service we have received. May God Bless her.
MISS KOMAL the cabin crew -i travelled to North India on 29/08/23 to 04/09/23 from Malaysia-Singapore- Delhi and travelled via Indigo for all my domestic destination. We feel extremely comfortable. My return back to Malaysia, DEL-SIN-PEN the crew members were fantastic and especially the Cabin Crew name miss KOMAL, she was exceptional .The value of her service and hospitality we received was fantastic and equivalent to top airlines in the world. TQ Indigo & Miss KOMAL. Your work enthusiasm is equivalent to VP Level. Sincerely from Mr. ISPARAKUMAR / +6012 5609319.
I am frequent flyer of Indigo Airways,Almost it’s good but need to rectify seats in International Flight, continuously seating around 4/5 hrs very difficult because seats are not comfortable even XL Seats also; Need to make/provide comfortable seats in international flight.
I took a couple of Indigo flights last week, HYD-TIR. It really felt un-safe to me. The flight was about to take off and several passengers were on phone and flight attendants really were unable to control the situation. We pre-ordered food and they tried to charge without seeing the list. While this maybe deemed small, safety issues are not
The best airlines in India. Always on time and best rates.
I was travelling with my 84 year old mother from Kannur to Bengaluru on 24th March, 2023. Starting from Mr.Sanoop at the check in counter at Kannur, the Indigo staff were so refreshingly, so amazingly good. My mother needed wheel chair assistance, which was given at all points with great care. The cabin crew were very nice, courteous and kind. My mother enjoyed the experience immensely. Thank you Indigo; particularly Sanoop at the Kannur airport. Adv. Subramanyian Chandrasekharan, Vatakara.
I've used IndiGo three times, on all three of which they have been pretty good. They start boarding quite early which I found convenient.
Refuse to book indigo in the future. We had a semi pleasant first flight with Qatar and Indigo but they refused to allow a fellow family member on the return flight. The rules are different between the two airlines. Thee check in was through Qatar for our first flight but for the return flights it was with Indigo. Qatar had so issues with our paper work but indigo made an issue and would refuse him on the flight. Qatar is also at fault in this as they should have made a better agreement with Indigo. Furthermore they lied saying there were no more flights going into Doha that evening when we tried to get another ticket. But online there was another 2 flights to Doha after ours. They offered absolutely no help in rectifying the situation. I have heard many stories where they refuse many people on flights and like another review I saw it seems its just a money making scheme.
Just never fly with any Indian airline and especially with Indigo. And never make a connection in India. They for sure will find a way how to screw up your flight - like it happened to me. They didn't update me that PCR test is required for flights to India. And once I received my test result (and it's not trivial in Bangkok airport) their plane left without me. They suggested to buy a new ticket with discount - 200 usd instead of 300 usd. And a fast PCR test costed me 100 usd. Also I had an unforgottable experince of the connection in Mumbai - it just was a circus show. And the final thing which drives me crazy - on arrival in Mumbai nobody asked to see the test result. Nobody in India really cares that you made PCR test.
Very smooth and efficient trip with an on time performance. Please forward appreciation to the friendly and very professional customer service agent Vagneshwari (forgive me if I misspell the name) based at TRZ airport. A very informative customer service minded Check in/gate agent who guided and took her time to get to know the passenger. I travel frequently worldwide and this is not common nowadays, even from the biggest carriers. This was my first Indigo flight, had some difficulties on the app/website paying for the seat due to international card, and the snacks menu onboard could offer more. Will surely choose this carrier from now on if I get the chance due to the great experience!
Flew from Goa to Chennai with IndiGo and then Chennai to New Delhi about a week later. Really do not rate this company at all... Staff were nice on the plane and their chocolate chip cookies were amazing! That in itself is 1 whole star in this review. The problems were that as a UK citizen, we had booked flights and one passenger couldn't make the trip and was under his card. Therefore you have to show the original card in order to get your boarding pass which we obviously couldn't do. So had to get a picture sent, but at both check-ins, the staff we had didn't have a clue about this process and had to get their superior to help them. Honestly this is a broken process; not to mention the fact the app and website were both broken on every check in prcoess also. Would not use again.
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