Helpful agent
Ticket agent Charanpreet Singh Executive 91523 was very helpful and attentive for my flight in DEL. Thank you so much for your assistance!
关于 IndiGo
数据更新- 网站
- goindigo.in
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 275 条评价
- 差评回复率
- 0%（0/228 条）
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IndiGo靠谱吗？
IndiGo（goindigo.in）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 336 条用户评价，属于旅游度假分类，口碑较差。60% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently shared stories about terrible issues with customer service, pointing out that support teams were completely unhelpful and ignored their requests. Consumers also noted unexpected extra fees, disorganized booking processes, and severe flight delays that completely ruined their travel plans. Conversely, a small portion of people felt the journey was comfortable and praised the polite cabin crew during their trips. Travelers also stated that online booking was smooth and efficient, while some individuals found the overall ticket prices to be very reasonable for a budget airline service.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Brilliant Crew and Services
First time experience with Indigo International London LHR to AMD. Travelled to AMD for week to meet family. I have to say one of the best experiences overall compare to 20 years of travel between London and Ahmedabad both ways flight Special mention to 6E001 3rd Feb 2026 (today) Mumbai to London flight crew. So warms and welcoming from the minute we boarded flight. Greetings to see when walk in and help continues towards all passengers in needed. Strongly recommended However today’s Crew which we about to Fly in next 30 mins has been great. Thank you.
Attention: Travellers connecting on an international flight.
Used Indigo on a domestic round trip journey in Dec 2025 and was very thankful that our flights were not cancelled or delayed. This review is to point out a MAJOR redflag re: baggage handling. We had paid extra and purchased tickets for excess baggage @20kgs as we had an international journey from our domestic destination the same day. With no notice to us, Indigo decided to not send our checked bags on the aircraft. At customer care, the reason they offered most casually was that they 'couldn't carry a lot in the ATR aircraft, and that this was usual practice'. Along with us there were other international passengers who also did not have their bags arrive. The customer care staff were non chalant at our distress as this is routine practice for them. Mercifully, we had a 10 hr gap before our international journey and they managed to send the bags by the next flight. With no margin for error, we picked bags just in time to check in for our long journey. Had our next flight been any sooner we would have lost all our bags. This made for an extremely stressful night for me and my partner and brought in a great deal of inconvenience. When Indigo collects a substantial premium cost from its customers for excess baggage, they should be prepared to find room for it in the carrier or at least have the courtesy to check in with passenger their itinerary before deciding to not send their bags . We will be most reluctant to use Indigo in future occasions if we have to check a bag!
Amsterdam to Jakarta
We had two flights from Amsterdam to Jakarta, both with IndiGo. The first flight to Mumbai was fine, with good food and drinks and attentive staff. But the second flight to Jakarta, which took six hours, was terrible. We were offered NO food or drinks, and the staff was nowhere to be seen. It was an old plane, packed, with only two toilets. I did receive a request to write a review for the first flight, but not for the second.
First experience with indigo air was very bad.
I flied with Indigo at 28/11/2026 from heathrow london to mumbai. When I arrived at Mumbai I lost my 7Kg hand luggage bag in there. Then I spoke indigo office. They said go your last destination maybe you will get it there. Arrived at ahmedabad airport but, I couldn’t find my bag in there as well. Then I complained but still no update. And it's been a 1 month and 12 day but still no update about my bag.
Long long line up to check baggage
Long long line up to check baggage. Uncomfortable seats. Flights are mostly in the middle of the night. Very inhospitable
Couldn't cancel extra baggage booking
Recently I reserved an extra baggage in an Indigo flight not realising that it would cost me upwards of inr 10000 for a 15kg bag. The website is quite opaque about the costs. I wasnt allowed to cancel the booking online . At the airport I was directed to the reservation counter who asked me to write to customer care. The customer care responded within a day refusing to return my money since I had already boarded the flight. I don't see any logic in this.
Kind and friendly staff
Kind and friendly staff. Very attentive every time asked for something like snacks, soft drinks, coffee and tea. Only lacking was something to be served after first meal Nothing after that for Four hours. Was only served veg and non veg rolls. Hope they also start to serve fruit instead of veg or non veg. . Hope they get some of the above mentioned points sorted it would be higher ratings. Thanks for pleasent flight
Unbelievable
Unbelievable! especially in the current climate Indigo comes out flying high. Excellent genuine customer services on both LHR - BOM sectors. Thank you Indigo for providing a choice for a direct flight at extremely good value in new clean comfortable aircrafts. What more could a passenger require? I told the crew on my flight back E:01 BOM-LHR and they were so appreciative that I rated them the best airline that I had flown ever in half a century! Thank you Himayra, Namrata, Anjali, Sarita and Manisha for all you do for everyone as I watched the care that you took with all the passengers.
Because they are nice and good the air…
Because they are nice and good the air assistance and they seats are much better than before and there food is nice too and 😋
AVOID
I booked flights through these due to being on holiday and having a family emergency I used these as they were the cheapest same day flights. However it took more than half an hour to board the first plane, the cabin crew were rude and looked like they didn’t want to do there jobs or even be there. The seats were like cardboard and weren’t very comfy. Boarding our connecting flight was a lot quicker, we had a 10 hours flight from Delhi back to Manchester, inflight entertainment was a bonus but a lot of out of date stuff, seats were okay but weren’t the comfiest. Food was okay however they gave us this sausage roll what was filled with beetroot it was disgusting, then had to wait 8 hours for our proper meal no snacks provided in between. We wasn’t able to purchase any alcoholic drinks cause you could only use a credit card is this company actually stupid? First and last time I use this airline
I have traveled on 6E031
I have traveled on 6E031. as a customer am expecting @indigo to make some changes. 1. give blanket and a small pillow because its 10 hour flight. 2. Drinks must be provided free and not to be charged in economy. air-hostess service was good Samiksha,Neeru and Shannon was awesome in communication and in flight service 5/5.
Fast forward service is good and staff…
Fast forward service is good and staff on Riyadh terminal 3 was very supportive and helpful, especially Mr Abdullah Owaydhah , asst manager, polite and a gentleman. Flight from Riyadh to Hyderabad on 19th Nov ,25
Needed to change a ticket...…
Needed to change a ticket that had already been booked. Indigo's customer service responded quickly to my inquiries and always met their stated response times of 24-48 hours. The change in the ticket was also handled by Indigo's customer service to perfection and free of charge.
We traveled from Copenhagen to Phuket…
We traveled from Copenhagen to Phuket with a layover in Mumbai. We travelled with IndiGo both ways. There is absolutely nothing to complain about, they did all they could to make our trip perfect. We had contact on the phone from Thailand because we wanted to upgrade and also here a great costumer service. Only thing we could wish for our next travel with IndiGo is a meal on the airplane we can eat. The taste was great but to strong for us weak danish’s 😅😅 So 5 stars from us to IndiGo ⭐️⭐️⭐️⭐️⭐️
Prasad a nice chap
Just had a conversation with Mr Prasad in customer service team and he really helped and assisted and solved my query. I had a group booking and needed one of the passengers to cancel and he took all the worry away and helped me through. Good that indigo has a nice customer care team who look after its customers. Thank you so much once again team indigo and Mr Prasad.
Excellent service with a smile at the…
Excellent service with a smile at the check in counter by Vishnau.
My mother was travelling with late…
My mother was travelling with late night Indigo flight today from jaipur to mumbai and the flight was getting delayed which meant that she would reach at 2 pm to mumbai airport. That would have been very difficult as she is a senior citizen. So two Indigo staff, Mr. Anil Palawat and Miss Sameera khan were so helpful and kind enough to assist her to change her tickets for the next day and managed all her luggage. I am super thankful for the prompt, considerate and swift action by them to ensure my mother's comfort.
Excellent Customer Support!
Arrived at Dubai Airport, there was an issue with multi city flights I had booked, MOHAMMED DILSHAD,on reservations desk deserves a thankyou! He went above and beyond to help me with the issue, with a positive attitude it was completed withn 30 minutes. PREETI-AL was very helpful also. Very nice service 👌
Cheap airlines, cheap experience
Cheap airlines, cheap experience Booking flow is the worst. I'm never able to use their app or website to buy tickets for their flights. What a loss of revenue and clearly no one in management oversees this shitty bureacratic product team. I almost always end up buying on 3rd party travel sites and pay more, as I can't get through the flow on their website and app. Overall flying experience is basic. It's a low cost, low value experience. gets you from point A to point B, with some delays. End of story. Nothing else to see here.
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