Most reviewers were let down by their experience overall. Customers frequently shared stories about terrible issues with customer service, pointing out that support teams were completely unhelpful and ignored their requests. Consumers also noted unexpected extra fees, disorganized booking processes, and severe flight delays that completely ruined their travel plans.
Conversely, a small portion of people felt the journey was comfortable and praised the polite cabin crew during their trips. Travelers also stated that online booking was smooth and efficient, while some individuals found the overall ticket prices to be very reasonable for a budget airline service.
Myself Nishar, and I recently completed the onboarding process with your team. I wanted to take a moment to express my sincere gratitude for the outstanding support provided during this experience.
Traveling with a one-year-old girl and additional baggage, I was anticipating a challenging process. However, your team made it remarkably smooth and stress-free. The professionalism, patience, and attention to detail demonstrated by your staff were truly commendable and made a significant difference for me and my child.
Thank you NEETHU 👍🙏 May god bless you
Indigo customer service have been in constant communication with me by phone and email from uk and India helping with my booking and payment problems which it seems were a problem with my card being none Indian.
They advised to use a different card which worked well.
I have flown Indigo Air today and all aspects of the flight were excellent with very helpful and efficient staff.
They even delayed the flight so a distraught passenger could retrieve her lost purse from security.
The flight still landed at the expected time so we were not late arriving!
UPDATE: The airline never responded but my bank managed to get the fees reversed after a lengthy process.
IF the airline responds and reverses the fee I will report back but it's too bad that there are such big hassles over this!
In brief, due to an error on the part of the booking agent, I was required to pay cancellation fees to cancel the illegitimate booking, and furthermore, this confusion took an hour by phone to resolve by phone and in the end it wasn't resolved at all.
here's the longer story:
The website was not working properly, so after many efforts to put through the payment, I got a call center number on the Indigo website (from the bot). They made the booking over the phone, but they made a mistake regarding both my last name and my email address. I only knew there was a reservation number and booking later via WhatsApp confirmation but due to the incorrect name and email, otherwise I would have missed it.
So, I paid for a ticket with the incorrect information. This would be a useless ticket not matching my passport name. I called and they offered no remedy. They suggested I send my passport copy to verify my name via text app. This is not a professional solution. Far easier just to cancel the ticket and rebook with the correct information. They couldn't do that.
They told me I could cancel but only with a fee, approximately 4,000 rupees, even though this was their mistake. It was an international flight, and I had a flexible fare, and I called within 12 hours of booking the ticket (usually there's a 24 hour grace period). But no, after 40 minutes of trying to understand the issue, they just couldn't reverse the fees.
I'm annoyed I'm charged US $44 in fees, or more, because of their mistake and what's worse, they couldn't understand the problem, and kept me on the phone 40 minutes (first to make the booking, which was botched) and then an additional 40 minutes to try to figure out the problem, but each time, there was no solution, and my complaint was met with suspicion and confusion.
This airline handles many Indian areas for flying, so it's hard to avoid. But in the future if there's a good alternative, I'll choose the alternative.
If an airline can't handle a simple booking error in fairness to the customer, what else is problematic with the airline company? It's a red flag that the company has misplaced priorities. To have to battle for an hour and finally lose fees over their mistake?
By contrast, when I had an issue recently with Turkish airlines, I was on the phone for 10 minutes and it got resolved immediately.
This flight was pretty bad. The chicken junglee sandwich was horrible and so were the rest of the foods. The best part of the meal was the bread roll and butter 🤦♂️. The staff would give only 1 glass of water on a five hour flight ( Mumbai to Istanbul ) At least the legroom was amazing and I got 3 windows to myself.
My wife and me planned to travel from Bengaluru to Sydney.Booked Indigo and their code shared partner Quantas for Bengaluru-Singapore and Singapire-Sydney flights. By mistake my wife's title was mentioned as Mr which was noticed about a week before the journey. We contacted Indigo to make the correction. They said it is impossible to correct and told us to cancel and rebook the flight. Finally I had to cancel my wife's flight and rebook. We spent another ₹15000/- for this and travelled in separate flights from Singapore to Sydney. The whole experience of reaching the customer service executive takes a lot of time as they persuade customers to use the chatbot. Even when you reach the customer executive they were not helpful.
We did two legs in March 2025. Jaipur to Jodhpur. Jodhpur to Delhi. Every single thing was excellent. On the ground, in the air and also everything in cyberspace. We were really impressed with everything!!!
They even did a great sandwich and a cold drink. All staff were great. No problems with anything!!! Thank you.
No complaints about the service itself, good searching engine for tickets with good prices.
I don;t like the website, it loads too much and doesnt load sometimes, they have bad server or what?l...
I was traveling to Patna, from Delhi T2 at night about 4 AM and I had some issues with my luggage and weight, I was really troubled but the indigo ground employee: a young woman named Tereza helped out almost without me saying a word. What a kind person, definitely the type of people one should hire...God bless.
I read reviews before my flight I thought I had made a big mistake. I flew from goa to Delhi and the Delhi to tashkent. The flight were all on time staff at the airports and on all flights were very helpful and polite. My daughter also flew on the same day to hyderabad and bangkok and also had great flights. . Just thought I needed to counter balance the bad experiences
Due to a change of plan on our cycle touring trip we needed a flight to sri lanka from southern india , air indigos site states they will take cycles ( for extra cost ) on there flights , we booked a flight from chennai to jaffna then phoned there call centre to add the bikes which they did and confirmed there would be no problems , on arrival at chennai airport i went to the check in desk to be told they would not take bicycles on this route as the aeroplane is too small even though we dismantled the bikes and made them only slightly larger than a suitcase but they would not be swayed , i explained the call centre told us we would have be problem but they just were not interested, they changed our flight to colombo and we managed to transport our bikes on this flight , causing us un necessary time and expense getting from colombo to jaffna to resume our cycle tour . they need to make it plain that bicycles will not be carried on certain routes instead of refusing at the check in desk , i will make sure the cycle touring community are aware of this policy and wont be using indigo again, I would like to add that the staff at chennai tried there best to get our bikes on the original flight but were over ruled by some faceless jobsworth in an office somewhere and would like to say thanks to them for the help they gave us,
now after going more than10times with indigo
fazit
1. each flight at time ..very good
2. checkin...... quick.. good
3.airplanes new and a little dirt .... good
4. anouncments pre flight sms whatap ..very good
5.Price...........................verygood#
6. Seat reservation cheap................very good
7. Onboard service friendly..............good
recomandation : clean better espec dirty windows,make smell better
I flew from Baroda to Goa and the service was excellent. Staff were courteous, the flight was on time and the plane was clean. Internal flights are not cheap in India plus there are so many add ons. If you fly with hand luggage only it's reasonable.
Ms. Anwesha who was a flight attendant from MAA to BLR
PNR Code # Q28W5J
Chennai to Bengaluru – 6E 6820
Jan 25, 8:40 AM–9:35 AM
Take-off
Sat, Jan 25, 8:40 AM
During the time, Anwesha went out of the way to treat with profound respect, honest, ethical, and really caring… She is a true example of a Flight attendant should be…her actions meant a lot to me...
Her decent work, should not go unnoticed… Please ensure inform her lead as well as the upper management for her exemplary work.
Appreciated
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit."
"Honesty is the Best Policy “Be Truthful, Honest and Fair"
I have travelled around the world for decades, using internal domestic flights. We used Indigo for four flights and the service was incredible. Every flight was efficient, and on time. On one flight they took my carry-on due to a full flight. When I did not see it getting put onto the aircraft, I called the stewardess, who promptly sent a baggage handler who assured me that my bag was on board, very impressive. I would highly recommend Indigo, and it is cheaper than any other domestic airline. My only feedback would be to allow international travelers extra weight, my husband was charged more than the air ticket for excess baggage on each flight.
General texts are documents which are not linked to any object. They are stored in the system as independent system objects and are also transported as such.
General texts are documents which are not linked to any object. They are stored in the system as independent system objects and are also transported as such.
Tried to register for the BluChip....just does not work.....they say it's hassle free....it's full of hassle and waste of time..... OTP does not come and when it comes and you type the OTP it says wrong OTP.....tried 4 times. ..same result.
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