Superlative outstanding assistance and support by Sujeet Ray, Jaipur Indigo. Seven stars to him”
I left my laptop in one of the trays at the security check,inside Jaipur Airport,while travelling from Jaipur to Bangalore,on July 18,7 pm n boarded the flight. Upon reaching the flight,I realised that I left my laptop n so I reached o the Indigo crew ,in the flight. Was bit in a state of anxiety n panic as my laptop was v imp for me n contained v imp files,other info regd my work. All of them tried to assist me a bit but honestly I was not convinced about the security of my laptop n decided to deplane from that flight ,get my laptop n take the next flight to Banglr. But got outstanding, exemplary assistance n support from Sujeet Ray, Jaipur,Indigo.. He, provided me his contact details n guided me from start to finish i.e; from my point of arrival in Bangalore till getting back my laptop. He was constantly in touch with me,updating me regd him finding my laptop from lost n found, Jaipur airport n getting it loaded on the next day, flight. Also he was frequently speaking to the Indigo staff at Bangalore,doing all his bit n got my laptop handed over to me quite smoothly. He was always answering my call whenever I reached out to him , during the process of retrieving my laptop at Bangalore airport n always being quite warm,considerate, respectful to me in all his conversations. He provided me unparalleled support n assistance n I immensely appreciate it. Truly fantastic, superlative, customer support gesture from Sujeet Kumar to me ..In my opinion,he is an invaluable asset to Indigo in the field of customer service.... More than Five stars to him from my side Piyush Agarwal