Mistake Put Right!
I wrote earlier that the battery I was sent wasn't suitable - and having e-mailed the company was waiting for a response-and I felt I'd made a mistake! The company's customer service department -Annie replied and was very keen to sort out my problem with various suggestions but also offered a full refund if the issue couldn't be resolved. The battery didn't fit into my laptop - so I have received a full refund which arrived quickly into my account via Paypal My communications were helpful and supportive so even though the battery wasn't suitable the eventual outcome was positive!