Caveat customer
Caveat customer. Focus is on sales and not actually getting the job done. I should have read the reviews first and I am sure that as it is a franchise ( I think) there will be variation but... for us we were given a hard sell to sign up for a package. Because of our situation we really wanted someone to come out and look at what we needed doing first. We were to download the app, we did, the App showed nothing, no information at all so each time we had to have 'a chat' with the bot to get a human. We signed up for texts telling us date of service - didn't get any texts. Texts were supposed to be sent before a service, this didn't happen. We had to continually contact them about date and time of service as it was not communicated with us via the App. We were told a date so we requested an early visit twice , the day before and 3 days before, via a person on chat (we had to take the day off work so that we could talk through things - as we had communicated several times).. We contacted TruGreen on the day to find out what time to expect the technician only to be told that the service technician could not make it that day. We did not receive a text to let us know. We also got a cold call telling us we were getting mosquito treatment - we said no thanks but had to insist on a 'no' for that. This is even before anyone had shown up. It seems as though they have a lot of sales people and fewer people actually doing the work. I don't recommend this company as they are, in my opinion, pretty hard to communicate with. I can't even comment on the level of actual lawn care as we did not get to that stage.