Two Faulty Reels, Poor Quality Control, and Weak Support from Creality
Two Faulty Reels, Poor Quality Control, and Weak Support from Creality I bought a filament reel for around £17 from Creality’s official Amazon store. The first reel was faulty — the filament wasn’t wound correctly and constantly snagged during prints. Creality replaced it the first time, which I appreciated. But then the replacement reel had the exact same issue. This clearly points to a quality control problem on their end. Instead of replacing the second faulty reel, they offered me a €10 voucher to use on their official store — where the same reel costs £29.96. After I complained, they increased it to £15, but that still leaves me out of pocket for a product that’s defective again. Why should I pay extra to replace a replacement that also doesn’t work? Support responses were slow, copy-pasted, and more focused on pushing store credit than actually solving the issue. I expected better from Creality, especially when buying directly from their official Amazon store. Disappointed all around. I won’t be buying from Creality again, and I’d advise others to be cautious — if something goes wrong, don’t expect real help.