CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
以上内容由商家自行提供，未经平台核实。Creality（creality.com）在 OK.one 的综合评分为 2.6 分（满分 5 分），基于本站收录的 387 条用户评价，属于商业服务分类，口碑较差。评价两极分化：40% 给出 4 星及以上，同时 52% 打了 1 星；商家尚未回复差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Great team with an amazing approach to business and customer service! Although I had to wait a bit for the new order (clearly because the product is very good and popular), the team handles challenges very professionally. As a bonus for the wait, I received a free roll of filament – this kind of customer care is much appreciated. Highly recommend to everyone!
I have rarely encountered such a shocking level of incompetence and disregard for a customer. Eight weeks into this ordeal, the company has my returned goods and has failed to pay my refund. My return followed officially validated safety concerns involving the potential for serious harm. Despite this, I spent FIVE WEEKS fighting simply to get the return accepted. I was promised a refund once the goods arrived at the UK warehouse. They arrived nearly three weeks ago. The money has still not been returned. Since then, I have been given a ridiculous range of conflicting deadlines: same day, 5 working days, 7 days, 10 days and one month. I have been told the refund was authorised at least six times, only to be told on other occasions that it was still awaiting authorisation. Which is it? How can a refund supposedly be authorised repeatedly and still remain unpaid? Trying to get this resolved is like banging my head against a brick wall. I cannot speak to anyone senior. I have been promised countless times that a manager would contact me, yet not one of those promises has resulted in meaningful action. No manager calls, no clear answers, no accountability and, most importantly, no refund. I am left wondering whether anyone within this organisation actually takes responsibility for resolving customer complaints, or whether the process relies on exhausting customers until they give up. I have chased daily and received written confirmation of a refund timeframe that the company now appears unwilling to stand behind. I was also offered compensation for the way this company has handled the situation and the unnecessary stress they have inflicted upon me. Less than 12 hours later, that offer was promptly withdrawn. Isn’t that a clear demonstration that the company recognises its failures and what it has unnecessarily put a customer through? The whole situation is honestly laughable. To be absolutely clear, I am not asking for a favour. I am asking for the refund owed to me for goods the company has had in its possession for weeks. Eight weeks of chasing. Five weeks just to get the return agreed. Nearly three weeks since the returned items were received. Daily follow-ups. Endless contradictory explanations. Written promises that cannot be relied upon. This is not customer service. It is a complete failure of accountability and basic professionalism. This is not an acceptable way to treat customers, nor is it competent complaint handling. It is certainly not what I would expect from a reputable retailer. My advice to prospective customers: think very carefully before purchasing from this company. My experience has involved serious safety concerns, an exhausting returns process and after-sales service that has fallen far below any reasonable standard. How can a refund be so difficult?
Complete Garbage, this is my second one had it for a couple months. It broke. Don’t buy one.
Sparkx I7 CFS Nano printer worked fine, then when loading a new reel of filament, sensor 3 did not work. Followed Creality's troubleshooting process and THAT process determined that sensor 3 in the CFS Nano unit was faulty. Took 2 days to get Creality to respond with no helpful information. Called the Support Line and spoke with lady with very broken English. She asked for the same information I had provided in a support ticket. I gave here the ticket number and she again asked questions that were answered previously, and stated I would receive an email within 3 hours from support. I did get the email and it asked for a video of the problem. Provided all the info they requested. All I want is a process to replace a unit on a printer under warranty. I thought AT&T had the worst customer service, but Creality beats them by miles. It's been 4 days and still no word from Creality.
Coming from a FlashForge AD5M Pro, I couldn't be happier with this printer. The first thing I noticed was how smooth and quite the step motors are compared to my 5M Pro. Next, putting the build plates side by side and seeing the massive 350x350 upgrade made my 5M Pro feel like a toy. I have only been printing with it for about a week or so but I am 100% satisfied with my purchase, so far.
Do not buy anything from this company. You will be all alone with your purchase.No help from customer service,they just keep sending you to someone else.I have a brand new paperweight.My K2 Plus which I`ve had less than a month has been broken longer than its been working and instead of replacing it like they should. hey just keep passing me around to different "tec" people.HORRIBLE customer service.
i ordered almost 3 month ago, my received machine was broken asked for replacement while wanting an upgrade, and paying for it, sent back the broken machine then NOTHING, as of today (3 months later) did not receive the printer, and raised the issue with my credit card because they refuse to reimbursing citing in transit issues. Look my advise to you first creality should rename themselves Cruelty, this is a bad company, bad service, bad printers, they check nothing before sending, the worse of the worse. Don't send money to this company. Order on Amazon instead.
Do yourself a favor and buy any other 3d printer than one from Creality. Their support is absolutely awful I called support and was hung up on 15 times. Not to mention I opened a support ticket online sent everything they asked for than a week later I got an email saying the ticket was closed due to lack of response?? I was waiting for a response from them not the other way around. I know their printer may look attractive because of price but trust me you're better off spending a little more and getting better support (or any support) if something ever goes wrong. I wish I could give them zero stars because it would be more appropriate
This is a front for a Chinese company that has no business or moral ethics. I bought a laser engraver and 2 years warranty. They messad me around with support. I had also purchased a honeycomb cutting board. I sent the engraving machine back but they refused to refund me for the board. So not go near this company or creality products!
One of the most specific piece of technology ive ever used, way to hard to connect or start off for any beginner who has no idea what they are doing aka me personally did not enjoy the experience
Ordered Ender-3 V3 SE 3D Printer, excellent quality! Printed 10 objects, including complex ones, everything was printed perfectly. If you are planning to order filament, order with the printer, otherwise you will be charged for shipping. Thank you! Enjoyed the purchase!
"Min oplevelse med Creality Europe Store har været fuldstændig uacceptabel, og jeg advarer kraftigt andre mod at købe fra dem. 1. Opkrævning for udsolgte varer: De debiterede mit kort med det samme, selvom varen ikke var på lager og ikke kunne sendes. At opkræve betaling fra en kunde før afsendelse for en vare, der er udsolgt, overtræder standard e-handelsregler og fair forretningspraksis. 2. Kompensation er et tomt løfte: Da der opstod problemer med min ordre, tilbød kundesupport skriftligt at sende en spole Hyper PLA som kompensation, når den var accepteret. Jeg accepterede dette, men de sendte aldrig varen. De giver bevidst tomme løfter skriftligt for at dæmpe kunden, kun for at ignorere sagen bagefter. 3. Ingen reel support: Kundeservice består af generiske autosvar, undskyldninger og brudte aftaler. Kunderne står tilbage med en ufuldstændig ordre og en virksomhed, der ikke overholder sin egen skriftlige forlig. Dette er en yderst uprofessionel virksomhed, der hverken respekterer grundlæggende forbrugerbeskyttelsesregler eller standard kundeanstændighed. Tag din forretning et andet sted hen!" Hvis du ønsker at rette op på dette, har du 24 timer fra i dag til at fremvise en gyldig forsendelsesbekræftelse og et sporingsnummer for den aftalte spole filament. Hvis der ikke oplyses et sporingsnummer inden for denne tidsramme, vil anmeldelsen blive offentliggjort i sin helhed. Med venlig hilsen, Tobias "My experience with Creality Europe Store has been completely unacceptable, and I strongly warn others against purchasing from them. 1. Charging for out-of-stock items: They charged my card immediately, even though the item was not in stock and could not be shipped. Charging a customer before dispatch for an item that is out of stock violates standard e-commerce regulations and fair business practices. 2. Compensation is an empty promise: When issues arose with my order, customer support offered in writing to send a spool of Hyper PLA as compensation once accepted. I agreed to this, but they never sent the item. They deliberately make empty promises in writing to quiet the customer, only to ignore the matter afterward. 3. No real support: Customer service consists of generic auto-replies, excuses, and broken agreements. Customers are left with an incomplete order and a company that fails to honor its own written settlement. This is a highly unprofessional business that respects neither basic consumer protection rules nor standard customer decency. Take your business elsewhere!" If you wish to rectify this matter, you have 24 hours from today to provide a valid shipment confirmation and tracking number for the agreed spool of filament. If no tracking number is provided within this timeframe, the review will be published in its entirety. Best regards, Tobias
the shipping was excellent and the dryer came exactly how it was expected.
I purchased an Ender 3v3 Plus with CoPrint KCM 8x module and after nearly a month of them sending me a bunch of replacement parts and it still does NOT work. They expect 'me' to pay to ship everything back to f'ing China! At my cost, which for the weight of a 3D printer with ALL the extruder kits for 8x filaments is a small fortune to ship back from Australia. #product quality #customer service #business practices
I bought a creality 3 v3 se and not satisfied with the product lot of wastage. Printed a wine glass from the creality on line models. Wasted a roll of fillament. After checking printing styles speed fan speed nozzle and bed heats the printer looses the X and y axis after the nozzle hits the project. Have set the Z with no success. I will not recommend it. It can not operate from your pc. A waste of money.
I bought my k2 plus Creality 3d printer less than a week ago and my first issue was the program wouldn’t work. I spent a whole day on chat gpt to find the software that comes with the printer wouldn’t work so had to download the older version. Not even a week later I’ve had to take the nozzle head apart and unblock the nozzle and it still doesn’t work. I contacted the online chat for them to expect me to follow more instructions of taking the machine apart!. I’m not doing it!!, I’ve spent the whole morning into late afternoon trying to fix the problem. I would definitely not recommend this machine. It’s so expensive and not worth the money.
CREU34002 Ordered pika on 12 of august 2026 , the sell indicate 8 in stock, after a delay i contact creality the respond that will send on 26 of august , dei did not , then i complayned, the they sai maybe the 5fth of settember,not corret information and sending, i have had no problem whit other seller , thei also provide little to none assistence.When i ssay them i ll give them bad recension thay say i have the right, than i oviusly made it.
As an anecdotal warning from my experience... Unfortunately very disappointed with creality. Bought an ender 3 v3 which experienced issues after 30 hours (x axis failed to identify the stop point). Creality offered to ship me about 10 parts to do almost a full rebuild, I instead opted for a replacement due to the near immediate timing of a major issue, paid an uplift and received a K2. The K2 developed a "Motor initialization failed" after getting stuck mid print in less than 2 months. After numerous software updates, x and y axis motor assembly replacements and other troubleshooting steps Creality refuse to refund which is a legal requirement as part of section 9 of the 2015 consumer rights act. Will now be pursuing legal action through small claims after a letter before action. Avoid, real shame. Support was initially quite responsive but refusing to follow consumer law in your country of operation is a huge red flag. Major faults in both devices after a month or two and a refusal to follow applicable law....
Really bad customer service. They keep asking and asking the same question until you have to give up. Their connection leads are not compatible, and I asked to return it but they refused. Use another reliable company.
I purchased a Creality Ender-3 V3 SE, and unfortunately, I have been facing many problems with the printer. These issues are also affecting my business and causing delays and losses. When I contacted Creality’s technical support team, I was very disappointed with the level of service. The response has been slow and frustrating, and I have repeatedly been asked to perform technical troubleshooting and repairs myself. I have explained several times that I am not a technical person and that I need someone to guide me properly, either through live assistance or by arranging a technician to inspect and resolve the problem. Unfortunately, I have not received the level of support I expected after purchasing the product. A good product also needs reliable after-sales service, especially when customers are using the printer for business purposes. Based on my experience, I cannot recommend Creality printers to others unless the company significantly improves its after-sales technical support and customer service.
共 387 条符合条件的评价
