Creality

Ordering was easy and processed…

Ordering was easy and processed quickly. The items arrived in a timely manner and in excellent condition.

Hs英国 · 写过 20 条评价 · 体验于 2026-06-17 · 发表于 2026-07-06

Continue of worst comoany to deal with

Per previous review left here they are without a doubt the WORST COMPANY FOR PRINTERS WHEN IT COMES TO CUSTOMER SERVICE in UK! They STILL refuse to outknowledge & admit the ordered printer was infact out of stock & been caught in their web of lies for it! they have continued for 2 weeks now spewing the same crap excuses of operations, logistics, warehouse teams you name it investigating while ive demanded multiple times to cancel the order (while klarna dispute been opened for non delivery of it where they so far havent responded) If you want your hard earned ££ going to a company its NOT this one thats for sure! bambu infact delivered without any issues one to ke within 3 days!

9 years as a reviewer and this is the worst product and service of my life. A total disgrace

I bought a Creality printer on December, and by February, it completely stopped working. During the short month and a half it "worked," it was unreliable and barely printed. Since it failed past Amazon's 30-day window, I was forced to deal with the manufacturer. That was the beginning of the worst customer service nightmare I have ever experienced. It is now July. I have spent 7 months with a useless machine. They have wasted hours of my time, dragging me through an endless loop of making me send videos back and forth and doing ridiculous troubleshooting, tests and more tests without any results. I have complied with every single request. I am not asking for a refund; I am demanding they honor the warranty, take this defective unit back, and send a working replacement. They refuse. This company is a disgrace. Creality should be deeply ashamed of putting a customer through this much aggravation and wasting months of my time over their own factory defect. My money is completely gone. If you are thinking of buying from them, do yourself a favor and look at another brand. Creality does not stand behind its products, has no integrity, and their service is an insult to consumers.

Received my package and arrived on…

Received my package and arrived on time. Package was packaged well and there wasn't any loos part. the box looks like have a slight damage but inside has no damage at all. The product instruction was very clear. One suggestion is on the CFS , I made a simple mistaking using a smaller roll, which explain why it wouldn't feed. The QR troubleshoot was good, it show how to fix it, but doesn't state you need the larger roll. I notice that when I saw the video., and notice there is roller that move. Another good recommendation is to put a sticker on the CFS to show them one time. Also one more suggestion is some roll that are cardboard base not recommend. Best to use plastic spool. Overall experience was good. On the mobile app I did have some issue trying to print to single spool vs CFS. I think that can be slighly better improve. Compare to flashforge. I was impress. I purchased 2 flashforge and end up returning it because the product jammed on first use, and the 2nd unit, was damage as well. So I went to Creality K2 Combo and love this.

Worst customer service

Worst customer service. They delay getting back to the customer to allow return window to expire.

The company is doing great but when…

The company is doing great but when items ship the carriers are dropping the ball. Fed Ex said I would get a package Wednesday then changed it to Friday but at least they told me. My filament order was 3 days late with USPS with no updates on when i could expect it and so on. The shipment insurance that is available via a third party is a terrible, they are unreachable and when you do get a hold of them they do not meet the level of Creality's standards.

Very good setup experience

Very good setup experience - really liking the machine a lot so far. Delivery was blazing fast on Prime day! You should def either include a poop chute or have that file loaded and ready to go - same with the scraper. Wasn't great to have to go look those up, however the web integration in the apps is very well done.

Fast delivery

Hardware/software do not work

Hardware/software do not work. Software says that Ferret SE is connected, then when I try to scan it says no scanner detected. Customer service is not answering.

Just in time when I needed it the most

Creality is fantastic

It is always on time with delivery and products are great in quality and workmanship. I can depend on Creality.

I needed an unlisted repair part for my printer

I needed repair parts for my printer. Some were available in the Creality store, but a small PC board was not. Ordering from the store was straight forward and those parts came within a couple of day. To get the PC board, I had to contact Creality support. It took two days, writing back and forth, to properly ID the part number. Each time I sent a message, Creality responded by the next day. I was very pleasantly surprised. The part is now in the mail and will be here shortly. This was one of the best experiences I have ever had with a support group!

Good quality printers for a reasonable…

Good quality printers for a reasonable price

Great products

Great products! I ordered the Ender-3 V3 Plus, which arrived very quickly and in great condition. It worked perfectly right out of the box. The only problem was that when I went to order PETG-CF in the Night Gray color, I got Soleyin Basic PETG in the Snow Mountain Blue color instead. However, the customer service was very good and quickly sent me the correct filament, and they even let me keep the Soleyin Basic PETG as well! Overall, the products get 5 stars and the customer service gets 4.5 stars.

Horrendous Printer + Customer Service

I pre-ordered the Creality K2 Combo back in September 2025, and after approx 300 hrs of total print time, The printer is horrible, non-stop clogging issues, CFS constantly has retraction issues and to make it all worse the customer service is terrible, I attempted to return the printer with all the issues I was forced to face but was denied a refund as they only accept refund and return requests within 30 days of purchase period yet you get 2 year warranty, tried refunding for months, denied each time so decided to get replacement parts, waited a month for them, never arrived so I decided to track them and they were delivered to a random home in a ENTIRELY DIFFERENT COUNTRY?! I requested them to be sent again, the company sent me the address which they shall be delivered to and I pointed out TWICE that the postcode is incorrect yet they ignored it both times even after saying that it was "corrected". Do not purchase from this company as it is a total hassle to get any parts for replacement etc. Please go with Bambu Lab or Prusa and save yourself the time

Hs英国 · 写过 20 条评价 · 体验于 2026-06-17 · 发表于 2026-06-24

dodgy as hell with late promises of shipping printers

dodgy as hell with shipping for printers from uk warehouse regardless of saying would be within 10 working days!!.. will send filament out quick sure no problem but printers.. nah you'll get a tracking number (but you find that its not even been shipped & that comes direct from courier too as they havent arranged collection from SAME warehouse as filament!) countless emails sent yet they wont answer straight forward questions via store@ creality.com.. they try to pass responsbility onto seel its as if some if their 'staff' dont have a clue and you get different mixed answers.. you get half arse replies thrpugh their service portal Been told & quote the email is what is said below after going through direct pirtal on account.. Thank you for your message, and I understand your concern regarding the lack of tracking updates and the uncertainty around your order. We have already forwarded your case, including your order details, to our logistics team for an urgent investigation.  Once we receive their feedback, we will update you immediately with clear information regarding the shipping progress and next steps. **edit** Still absolutely poor customer service!! still no update & yodel (you will not on this they croo up as huxloe) have infact said directly to me when creality are THEIR CUSTOMER the printer hasn't been collected from the given warehouse in manchester... as customers anyone knows its the company's responsibility to send and fix issues and they dont ⚠️👎👎 If you are in the uk DONT BOTHER dealing with creality as every review on here uk customers are treated poor.. AVOID AT ALL COSTS & CARE FOR YOURSELVES They dont take ANY responsibility whatsoever

seriously bad

Never happy with a site that charges extra in case it goes wrong, I think that's a con as the seller is responsible for carriage anyway under the Consumer Credit Act 2015. Regardless I paid the extra for it and 3 days later was told it had been delivered. Had a confirmed delivery message, an exact time it was delivered and a map image of my place showing where it had been delivered. Never had it though ! Contacted Creality to dispute it who said sometimes the carrier gets it wrong ? They then told me my printer wasn't even in stock for another two months, and they had no idea when they'd have resin at all. Yet they still took the payment straight away out of my account ! Pointed out they are still advertising it with an estimated delivery date of 3 days ahead, they even put the day and the month ! It's a disgrace, I've told them I am reporting them to Trading Standards for deceptive practises and breaking parts of the Consumer Credit Act 2015 and the Consumer Contracts Regulations. Firms like these are simply not organised and believe they can flaunt the law and just put up with a load of complaints. Hence why I'll be taking it further as the practices are unacceptable.

My Creality Hi developed a fault

My Creality Hi developed a fault before the the warranty ran out. For 5 months now they have been sending parts and asking for videos, logs, pictures all ME to try and this the printer which has not. Every single email from them is the same do this do that. The Customer service is disgusting please avoid this company if you want to stay sane and purchase from one that actually has a return or refund policy that is longer than 14 days after you get the machine. I will never purchase another Creality product again.

New buyers

New buyers, please read this before purchasing a Creality printer. My experience with Creality’s customer support has been extremely poor. I opened a support ticket (#20260530765269) and provided everything they asked for — photos, videos, proof of the issue, and even references to their own official assembly guide. After that, communication simply stopped. I followed up multiple times over several weeks with no real response. I even escalated the issue directly to Creality’s executive team, and still received no reply at all. The printers may work well when they work, but if something goes wrong, you may be completely on your own. Based on my experience, Creality does not stand behind their customers or their products. If you’re considering buying from Creality, be aware that support may be slow, unresponsive, or nonexistent.

MANO土耳其 · 写过 1 条评价 · 体验于 2026-01-21 · 发表于 2026-06-11

Terrible suppTerrible support, zero problem-solving skillsort

I am deeply disappointed with Creality's official support and their local technical service provider. Their global customer service is completely incompetent at solving actual technical problems. Instead of investigating the real issues, they ignore our messages, continuously request documents that have already been provided multiple times, and reply with nothing but generic, copy-paste template answers. This is far from any professional or corporate standard. The technical support does not care about customer grievances at all. The local service demanded an unfair, exorbitant technical fee of 5,000 Turkish Liras, yet the machine is still broken and completely unusable. It is currently sitting idle in a corner as a piece of junk. Due to this unacceptable approach, I have officially initiated a legal dispute before the consumer arbitration board with all relevant records, invoices, and communication logs. I strongly advise everyone to think twice before purchasing any products from this brand if they expect reliable technical backup.