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Terence North

英国

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Creality

My Creality Hi developed a fault

My Creality Hi developed a fault before the the warranty ran out. For 5 months now they have been sending parts and asking for videos, logs, pictures all ME to try and this the printer which has not. Every single email from them is the same do this do that. The Customer service is disgusting please avoid this company if you want to stay sane and purchase from one that actually has a return or refund policy that is longer than 14 days after you get the machine. I will never purchase another Creality product again.

2026-06-18
Creality

I Purchased the Hi Combo in May 2025…

I Purchased the Hi Combo in May 2025 this February I was getting a nozzle connection error I got in touch with “Customer Support” They sent out a new cable. That didn’t fix the problem to cut a long story short they have sent out 5 motherboards 4 cables and still it is not fixed the customer service is a joke they only send out replacements before a 14 day window the warranty is a joke. Do not buy direct from them if you do get a Crealityy machine use Amazon or another seller. Joke of a company.

2026-05-13