Director refuses to provide exchange of faulty kit!!
I purchased solar kit from Robinsun and it was installed 29th March but the Hoymiles 800W inverter has never worked. It powered on initially but was dead within 15minutes. Ever since I have been trying to get redress via Robinsun (supplier) but despite providing video, pictures and all the information they said Hoymiles wanted to trigger their warranty I am not getting anywhere - bar a call yesterday from Robinsun who said Hoymiles were requesting the exact same information I provided 2 weeks ago! Disgusted at Robinsun and Hoymiles for their after sales support. Update 09/04: I have received a call today and text from Robinsun to say they will bypass usual protocols with Hoymiles and dispatch another inverter. I have told them I am happy to send old one back. Upon receipt of replacement and testing I will update review status accordingly. Update 13/04 I received another Hoymiles inverter on Friday evening and fitted it but no lights either. So ‘Bruno’ has called and the plan is for them to test a new box AND cable (as that’s the only thing not changed) before sending to me. We will then have a video call as I install the tested hardware. Hopefully - this will finally sort issue. 16th April - despite messaging I am not getting a reply 17th April - still no response to either email or on WhatsApp until 14:17 when I received email from the Sales Director saying they would NOT be fixing faulty kit and asked ME to engage Hoymiles the manufacturer of the inverter. UNBELIEVABLE . I have again asked for refund so I can purchase an inverter from another supplier. AWFUL EXPERIENCE WITH ROBINSUN 22nd April: Still no response from Robinsun. It has now been nearly 1 month since I received faulty kit! April 24th: As Robinsuns are ignoring attempts to resolve faulty kit I have ordered my own inverter via Amazon and am taking legal advise.