Very helpful
Very helpful, talked me through the install app and helped with the end of user app, quick replies and good communication very impressed.
关于 Hoymiles
数据更新- 网站
- hoymiles.com
- 分类
- 公用事业
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 7 条评价
- 差评回复率
- 0%（0/7 条）
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商家自述
Hoymiles was founded by Bo Yang and Yi Zhao, two power electronics majors at Zhejiang University, China’s tier-one institution for research. Hoymiles was created to deliver on that mission: to make good technology more impactful by lowering its cost and making it accessible to more people.
以上内容由商家自行提供，未经平台核实。Hoymiles靠谱吗？
Hoymiles（hoymiles.com）在 OK.one 的综合评分为 2.5 分（满分 5 分），基于本站收录的 11 条用户评价，属于公用事业分类，口碑较差。64% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 7 条。数据最后更新于 2026-10-24。
用户怎么说
Had my system fitted in january
Had my system fitted in january, app very easy to use, had no issues since, very happy with the system and will recomend
Bought solar system from Autosolar.es…
Bought solar system from Autosolar.es Hoymiles 6kw micro inverter failed 6 weeks after which the connector had actually melted ! For the PV panel which is a fire hazard . After informing the supplier and manufacturer still waiting for them to replace the unit not good service for a new company like this and will be posting on social media if not resolved soon
Non-existant warranty
I purchased an HM-600 in 2022. The unit developed a progressive internal fault in May 2026, documented in detail with Home Assistant telemetry: warning escalation over two days, anomalous error codes, and complete failure afterwards. I contacted Hoymiles support with full diagnostic data including timestamps, error codes, grid voltage logs, and a comparison with a reference solar system confirming the fault is internal. The only response I received was a request to disconnect and reconnect the inverter — which I had already done multiple times and stated clearly in my email. Then that I had to disconnect home assistant from the inverter. After I did, I then sent a detailed follow-up with all telemetry. No response + The support line on the phone only tells you to open tickets, so this is not a viable solution either. The inverter is within its 10-year commercial warranty. The fault is intermittent and recurring — confirmed again on 8 June 2026 by direct comparison with a second system on the same balcony with the same orientation. It has now been over a month since the initial failure. I have provided more diagnostic documentation than most professional installers would, and I have received no warranty resolution, no RMA, and no substantive communication. The product may be decent when it works. The warranty support is nonexistent.
Sunvault Group
Owner of Sunvault Group, who has a stake of UZ Energy and Hoymiles has not paid us for four completed installation jobs, totalling $12,258.40: 27/04/2026 – Leppington NSW – $3,449.60 27/04/2026 – Gregory Hills NSW – $2,502.50 27/04/2026 – Claymore NSW – $2,949.10 28/04/2026 – Punchbowl NSW – $3,357.20 Despite the work being completed, payment remains outstanding. We have also had customers complain that they felt misled by claims that the batteries were “NYSE backed”. Some customers have also claimed batteries were removed after installation. Based on our experience, we would not recommend dealing with Hoymiles.
Customer service completely unresponsive
Our PV panels have had issues connecting with the net and my plant has as a consequence performed at 50% of capacity. The customer department does not pick up the phone and emails remain completely unanswered. AVOID
Director refuses to provide exchange of faulty kit!!
I purchased solar kit from Robinsun and it was installed 29th March but the Hoymiles 800W inverter has never worked. It powered on initially but was dead within 15minutes. Ever since I have been trying to get redress via Robinsun (supplier) but despite providing video, pictures and all the information they said Hoymiles wanted to trigger their warranty I am not getting anywhere - bar a call yesterday from Robinsun who said Hoymiles were requesting the exact same information I provided 2 weeks ago! Disgusted at Robinsun and Hoymiles for their after sales support. Update 09/04: I have received a call today and text from Robinsun to say they will bypass usual protocols with Hoymiles and dispatch another inverter. I have told them I am happy to send old one back. Upon receipt of replacement and testing I will update review status accordingly. Update 13/04 I received another Hoymiles inverter on Friday evening and fitted it but no lights either. So ‘Bruno’ has called and the plan is for them to test a new box AND cable (as that’s the only thing not changed) before sending to me. We will then have a video call as I install the tested hardware. Hopefully - this will finally sort issue. 16th April - despite messaging I am not getting a reply 17th April - still no response to either email or on WhatsApp until 14:17 when I received email from the Sales Director saying they would NOT be fixing faulty kit and asked ME to engage Hoymiles the manufacturer of the inverter. UNBELIEVABLE . I have again asked for refund so I can purchase an inverter from another supplier. AWFUL EXPERIENCE WITH ROBINSUN 22nd April: Still no response from Robinsun. It has now been nearly 1 month since I received faulty kit! April 24th: As Robinsuns are ignoring attempts to resolve faulty kit I have ordered my own inverter via Amazon and am taking legal advise.
Documentation of products hard to understand.
Their translated documentation is awful. I have a fellow translator working for Maxsun, the translation company used by Hoymiles and that explains everything. Maxsun is an abusive company that changes payment conditions unilaterally and pays the minimum fees to linguists. No wonder why the translated material is so bad.
I purchased a complete solar panel…
I purchased a complete solar panel system from Griffin Renewables which included the Hoymiles micro converter model 800. Impressed with the set up, very easy to install and within the first hour was producing 715watts of energy and it was a little cloudy well it’s the UK. The Hoymiles App is simple to use and I found no issues at all.
I have bought a brand new Mikro and…
I have bought a brand new Mikro and DTU. After installation I want to configure the system in the hoymiles app! Unfortunately there is a problem, a message shows up that the Mikro SN has been already registered!! I open a ticket to verify the problem with the hoymiles support team. I never receive any answer! I am very disappointed!!
Recently installed your microinverters and been having a good experience
We've got the Hoymiles micro-inverters up and running. Initially, there were a couple of hiccups during the installation process, but their engineers swiftly tackled the issues with firmware updates. Since then, these inverters have been performing really well. We're also using the s-miles dtu and app combo to keep a close eye on the system.
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