Absolutely the worst company I have…
Absolutely the worst company I have ever dealt with. There is one other one star review which I tend to trust more than the 5 stars especially about customer service. I purchased their EMS shorts. They did not come with instructions in English. Nothing is posted on their website. Their claim that they are FDA approved is false. The only EMS device approved is the mask. The FDA told me they can't sell them in the US without approval and as a class II medical device it must come with instructions, including warning and how to dispose of the controller properly. They told me to send them back and to not use them. I was on their chat for well over an hour and got conflicting information. I sent an email asking for instructions. They sent me a video which was different from chat. I spent over a week emailing with them several times a day asking for printed instructions which should have come with the product. Yes they are responsive to emails however each time they respond I think it's a different person They kept telling me try this. I didn't want to try I wanted actual information. I have nothing, no care instructions, no warnings, and the operation instructions I have at least 6 different versions. I asked from the beginning to send me a return label because I wasn't going to use them without instructions. They offered me $40 to keep them without instructions. Then $100. I told them I would send them back for a full refund. I was then told because the box was opened they wouldn't take them back because they could have been worn. Why would I not open the box if I ordered it? I told them if they wouldn't allow a return I was going to file a dispute with Paypal. I got a $115 offer to keep them as is. I said no and filed a dispute. 20 minutes later they offered me $211 but I had to cancel the dispute first. I checked with Paypal and they said if you cancel you can't start over if you don't get the refund. They also gave me instructions as to how they can offer a refund through them so it is legitimate. They said no cancel first. I said no and stop contacting me. I sent the thread to PayPal. 15 minutes later am email from JOVS we submitted your refund (it was there) please cancel your dispute. Follow up to reply: I can't believe you actually responded to this with more lies. You may "test" your product but you say it is FDA approved and it isn't. Your company is a fraud selling products that aren't approve for sale in the US. You can't sell products without instructions written in English. You gave me several solutions? No you gave me several conflicting instructions each worse that the next. All I contacted you for were instructions and your customer service' provided numerous conflicting instructions. You lie about the additional controller. The only reason you finally settled with me was because PayPal got involved. You wasted my money and my time. Your return policy is a joke. No returns if you open the package. Why would anyone buy a product and send it back without opening. You say its for hygienic reasons. Why don't you use a liner like every other company does? I have read so many reviews from people who followed your sizing instructions and they were too small and can't return them. Your company is a joke and your response actually is laughable.