For a machine that performs as well as…
UPDATE Sept 25th I returned the original Roborock as a final finger to the company. It's a huge shame. They told me that I stole the item and that "it doesn't belong to me" after Amazon was forced to step in. It took me several calls to Amazon, but they have also ensured no matter what the company says upon return. I'm not getting charged. Maybe next time, don't induce psychological warfare. You'll lose. I'm helping multiple people on the r/roborock get refunds and chargebacks to those who have issues after they've given up, further inducing as much money loss to this company as possible. UPDATE Sept 20'th Amazon provided a full refund, letting me keep the Master. This made Roborock angry, so they emailed me that my warranty was now void because the "Robot, in theory, doesn't belong to me." You'd be blown away to hear just how the support team is for a machine that performs as well as it does. When you call support, you get the same agent repeatedly. I've heard they have a team of 20 answering the phones. I had a Revo Pro for a few days and loved it. Then I saw the lightning deal on Amazon for $150$ more. I returned the Pro to Target and got the Master. The duo roller has a defect on my laminate floors, where a loud vibration happens when the vacuum is running. I tried reaching out to Amazon for a replacement, but they refused. I tried reaching out to Roborock. They want to RMA and receive the item first, and THEN they will send me a new one. I read on Reddit that Roborock steals vacuums and doesn't return them when you RMA. Amazon advised me not to RMA. I had to call Amazon 35 times, but they finally made an exception and sent me another master. I plugged it in, and the same grinding noise was on my floor. I'm busy reporting the issue to the Amazon AtoZ team and Amazon Marketing. I love the product, other than the grinding noise on my floors. Ref number for Roborock: ref:!00D2w02loIc.!500TK0Az1j0:ref