Very frustrating experience with customer services.
I really enjoy the manufacturer I use on this site. But not happy with. Alibaba.com itself. One of the seller’s coupons didn’t work so I was advised by the seller to refund the order and try again. I did exactly that but later noticed a £19 discrepancy between the amount I’d paid and the amount I was subsequently refunded. After speaking to customer services, I finally found out that it was a processing fee that Alibaba take if you refund an order. I found customer services to be very frustrating. They were using wording that suggested I was so important as a customer but their actions did not match. They kept repeating the same ‘rules’ which didn’t really make sense. No one was actually willing to listen to the problem I’d had and the reason for my refund. I never received a response to my final email.