Excellent product and service from the…
Excellent product and service from the supplier.
关于 Alibaba.com
数据更新- 网站
- www.alibaba.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 481 条评价
- 差评回复率
- 52%（198/382 条）
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商家自述
Alibaba.com connects buyers and suppliers from around the world
以上内容由商家自行提供，未经平台核实。Alibaba.com靠谱吗？
Alibaba.com（www.alibaba.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 949 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 52% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great Products, Great Prices with Superior Customer Service!
Since I had been unable to find a particular product from other sources, this supplier went above and beyond to help me by going to the warehouse before the package was shipped and sending me pictures to verify that it was the exact product I was searching for. I was so impressed with the service and help that was provided! And I couldn't be happier with the products received! The items are very well-made with attention to detail, and are beautiful and stylish... all at prices that can't be beat! What more could you ask for?! I couldn't be more pleased!
DO NOT TRUST Trade Assurance or this…
DO NOT TRUST Trade Assurance or this supplier! I ordered custom items with strictly specified measurements. Seller: Shanghai Yuexia Industrial Co., Ltd. What I received was a complete failure: The dimensions are completely wrong and do not match the contractually agreed specifications. The overall quality is inconsistent, sloppy, and unacceptable. When I raised the dispute, Alibaba offered a "free return" to look good on paper. However, this offer is a complete trap: The goods were original vacuum-sealed and high-pressure packed using industrial machinery at the factory. As a private customer, I do not have access to industrial compression equipment. Uncompressed, the return requires over 20 oversized parcels, costing more than $700 USD in shipping fees – which Alibaba completely refuses to cover! Because of Alibaba’s automated standard rejections and impossible return demands, I am now left with: A total loss of $1,560 USD for defective merchandise. Hundreds of dollars in lost development costs. This platform fails to protect buyers when suppliers make clear manufacturing errors. Avoid this seller Shanghai Yuexia Industrial Co., Ltd. and do not rely on Alibaba's dispute team!
Excellent choice of products and…
Excellent choice of products and consistently good experience with sellers.
Comprehensive Consumer Complaint and…
Comprehensive Consumer Complaint and Platform Integrity Report for Sourcing Fraud, Post-Deposit Price Manipulation, and Alibaba Dispute Suppression. Buyer Profile: Huey P. Williams, Jr. Scope of Report: Systemic vendor misconduct and platform-level dispute suppression experienced across multiple suppliers on Alibaba during custom window procurement. Executive Summary Sourcing custom building materials on Alibaba has revealed a pervasive, multi-vendor pattern of deceptive bait-and-switch pricing, unauthorized post-deposit price inflation, and bad-faith contract modifications. Furthermore, Alibaba's internal dispute resolution system features technical upload restrictions that actively suppress buyer evidence while freely accepting files from suppliers, creating a compromised and heavily biased dispute environment. Detailed Vendor Misconduct Breakdown Feng Yang from Dalian Jiashi Doors and Windows Curtain Wall Engineering Co., Ltd. established a finalized agreement for a window order totaling $2,800.00 based on initial specifications and advertised square meter rates. Once the deposit funds were secured, the vendor unilaterally discarded the agreed-upon drawings, enforced arbitrary minimum billing area rules, and attempted to hike the price by nearly $1,000.00. When the price increase was rejected and both parties agreed to cancel the order, the vendor obstructed a clean full refund, attempted unwarranted deductions, and engaged in combative communication. Mia and Mickey from Shaanxi Shengdiweil Door and Window Technology Co., Ltd. advertised low base square meter rates under Quote Project 2, only to dramatically inflate the pricing structure once custom dimensions, colors including grey versus white profiles, and opening sashes were specified. They inflated total project costs drastically reaching over $6,000.00 even when the total square footage was reduced, hiding behind arbitrary upcharges for hardware, custom configurations, and tier rules that were never disclosed upfront. Iris HE utilized low entry-level listing prices between $90.00 and $99.00 per square meter to attract interest, then multiplied the final cost through stacked surcharges for hardware, insect screens billed across inflated areas, and mandatory packaging extras. Platform Level Grievance: Alibaba Dispute Portal Evidence Suppression Beyond the unethical tactics employed by individual sales representatives, the infrastructure of Alibaba Trade Assurance and dispute resolution exhibits severe systemic flaws that hinder fair resolution. During formal dispute and refund submissions, the platform systematically blocks, errors out, or rejects proof files uploaded by the buyer including critical chat logs, original quotations, and written supplier cancellations. While buyer evidence is suppressed or flagged with upload errors, the platform effortlessly processes and accepts all documents and files submitted by the opposing salespersons. This technical friction creates an inherently lopsided process that frustrates buyers, prevents verifiable evidence from entering the dispute record, and protects deceptive vendors from accountability. October 13, 2026 October 14, 2026 October 19, 2026 October 20, 2026 October 23, 2026
Great product delivered before date…
Great product delivered before date quoted, great value well packaged overall brilliant.
Alibaba Trade Assurance Failed Me – Suspicious Shipping Records and No Real Investigation
I am sharing my experience to warn international buyers about serious problems with Alibaba’s Trade Assurance and customer service system. My biggest concern is that the seller used a shipping record showing delivery within China, even though our agreement was for DDP delivery to my address in Canada. The tracking record showed that my order had been delivered in China on April 25, 2026. However, my custom-made products were still in production after that date. I have written evidence, including production photographs sent by the seller in June. Alibaba relied on this delivery record to treat my order as completed and release payment to the seller. Later, when I raised my complaint, I was told that my Trade Assurance protection period had expired. How can a shipment be considered delivered before the products were even completed? I believe the shipping record was used to falsely establish delivery, accelerate payment, and undermine my buyer protection. I have repeatedly asked Alibaba to investigate this, but my evidence has not been meaningfully addressed. The products were subsequently shipped to Canada in July, but to the wrong city. Instead of my agreed delivery address in Burnaby, British Columbia, the shipment went to Nanaimo. The seller admitted the address mistake in writing. Since October 2, I have contacted multiple Alibaba customer service representatives, submitted documents and evidence, and requested an investigation. Even after escalation to the Senior Customer Service Team, I continued receiving repetitive, generic explanations claiming that my order was fulfilled under EXW terms, despite my DDP agreement and the contradictory production evidence. The most alarming issue is not simply the seller’s conduct. It is Alibaba’s failure to properly investigate evidence of a potentially fraudulent shipping record that affected payment and buyer protection. Instead of a real investigation, customers appear to be trapped in a cycle of automated-looking responses, repeated requests to wait, and no accountability. What protection does Trade Assurance actually provide if a seller can use a questionable delivery record, payment can be released, and Alibaba then refuses to properly investigate because the protection period has supposedly expired? I am requesting an independent investigation, a clear explanation of the payment release and delivery records, and a fair resolution. International buyers deserve genuine protection—not a system where questionable shipping records go unchallenged and customer service cannot move beyond generic responses. Alibaba Order Number: 296454374001024360 Alibaba Complaint Case Number: tr1023641658
Alibaba.com 回复2026-10-23
Hello, we apologize for the experience you described. We understand the helplessness you feel when the goods are displayed as delivered even though you haven't received them yet. We also understand how frustrated you feel when you receive repeated explanations from the customer service team. Please rest assured that we have escalated your case. Our related team will contact you directly to discuss the situation and work with you toward a resolution as quickly as possible. Thank you for bringing this to our attention.
The more Alibaba and it's suppliers…
The more Alibaba and it's suppliers rely on AI to deal with their customers, the less confidence I have in them.
Alibaba.com 回复2026-10-23
Hello, thank you for saying this plainly. We agree that when something genuinely needs judgement, a person should be the one making it. If a conversation with us has felt like it went nowhere, that is worth telling us directly. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and what you need resolved. And we'll be glad to assist you accordingly. Thank you for the feedback.
Excellent experience from start to…
Excellent experience from start to finish! Fantastic customer service, great communication and a beautiful product. I couldn't be happier! 10/10! ❤️
Extremely disappointing experience with Alibaba — I would not trust their buyer protection.
I purchased a commercial phone-case printing vending machine for USD 10921 from WIDER MATRIX through Alibaba Trade Assurance. The machine had serious problems from day one and has never become reliably operational. I spent weeks troubleshooting, paid technicians, travelled repeatedly to test the machine, and suffered financial losses and damage to my business reputation. Despite providing extensive evidence and cooperating throughout the process, Alibaba's customer service repeatedly directed me back to the seller to continue troubleshooting. After all this time and effort, Alibaba closed my dispute without even wait for my feedback, offering only USD 400 for a machine that cost over USD 10,900. Did not get any in the end since they close the dispute. What is the point of paying through Trade Assurance if, when a product is seriously defective, the dispute process does not provide meaningful protection? The customer service was extremely disappointing, and I felt that my evidence and losses were not properly addressed. My total investment has reached approximately €15,000. I am left with a faulty, unreliable machine, financial losses, and the feeling that I have been abandoned by the very platform that was supposed to protect my purchase. Based on my experience, I would strongly advise businesses to think twice before making expensive purchases through Alibaba. Do not assume that Trade Assurance guarantees a fair resolution when something goes wrong. My experience has completely destroyed my confidence in Alibaba as a safe platform for purchasing expensive commercial equipment.
Ordine 33047572501047436 Si nascondono
Ordine 33047572501047436. Si nascondono dietro al FORNITORE. Leggete cosa scrivono X loro il caso è chiuso ( io NON ho i soldi e NON ho l'oggetto che avevo acquistato e MAI e dico MAI ha oltrepassato la CINA. Il tracking lo dimostra Il venditore scrive che l'oggetto è tornato indietro e loro cosa scrivono : Che devo vedermela con il venditore che OVVIAMENTE non ha i miei soldi ma li ha ALIBABA ALIBABA una garanzia se volete PERDERE I SOLDI Hi Thank you for contacting Alibaba.com. This email is regarding to your concern for the order 33047572501047436. First of all, my sincerest apologies for the inconvenience. After consulting your case to our team and carefully checking We want to assure you that your feedback is important to us. We understand your urgent need to request a refund after an order has been closed. Currently, once an order is closed, you are unable to apply for a refund or escalate it to a dispute on Alibaba.com. However, we strongly recommend that you proactively contact the seller to discuss the possibility of an offline refund. This email is system-generated and is only for handling current case. If you have further concerns about current case, please reply this email directly. Thank you very much for your cooperation and support! Best regards, Bry Alibaba International Customer Service Team
I won't use anyone but Alibaba
I won't use anyone but Alibaba for securing products from China. They are the most reliable company and guarantee results.
Service: Excellent; Range of prices: very competitive; Management of Sellers: Good, and every order: guaranteed by Alibaba through its Trade Assurance so that buyers have confidence in purchases
The sales reps that have worked with me, are good, but if shortcomings arise, the Platform, ALIBABA, will mediate and have restitutions made be it cash, et cetera. I'm no big-time trader but in the one year I've bought on the platform, I've had successes, with cooperation with ALIBABA team, including customer department. ALI is a great site to work with, big or small like mine. Array of products are wide and deep; quality, at every price range, is very good, and orders are handled promptly. The prices are very competitive, generally, the most inexpensive at every price range.
Very helpful and response time is very…
Very helpful and response time is very quick, The melter is excellent for our purpose. Thank you
A Warning to Businesses and Buyers
A Warning to Businesses and Buyers: Alibaba.com Customer Service & Dispute Resolution Failure I am posting this to share my extremely disappointing experience with Alibaba.com and warn other businesses before they place orders. After receiving an order where items were not as described and the incorrect quantity was delivered, I opened a dispute back in August. Despite following all platform guidelines: Unacceptable Delays: It took 6 weeks just to receive a shipping label for return, with no actual logistics movement since. Refusal of Refunds: Alibaba continues to deny a fair refund despite clear evidence of inaccurate seller descriptions and missing inventory. Misleading Timelines: For weeks, support agents have repeatedly assured me that the issue would be resolved in "1–3 business days." This deadline has been missed continuously for over six weeks. "Trade Assurance" on Alibaba offers no real security for buyers when issues arise. Proceed with extreme caution when dealing with suppliers on this platform. #Alibaba #SupplyChain #BusinessWarning #CustomerService #ECommerce #TradeAssurance
Alibaba.com 回复2026-10-22
Hello, we understand your bad mood of receiving goods that do not match the merchant's description and the quantity delivered is also inconsistent. This is not the experience we hope everyone will have when shopping on this platform. We also deeply apologize for the difficulties you encountered during the refund application process. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. This will help the team locate and review the case. Thank you for bringing this to our attention.
Wrong Refund Amount
Wrong Refund Amount — Case Ignored Despite Official Confirmation I placed order #317221142001026990 and paid USD 1,298.29 via Tamara. A chargeback case #100025400031 was opened, but Alibaba recorded the wrong refund amount: USD 1,002.87 instead of USD 1,298.29. Tamara sent an official email confirming the correct amount, but Alibaba refused to update it without explanation. My account is disabled so I cannot escalate internally. Deadline: October 31, 2026 — only 9 days left. I have sent multiple emails with no resolution. I request urgent correction of the refund amount before the case closes.
Alibaba.com 回复2026-10-22
Hello, we understand how frustrated and helpless it can be when your refund amount is recorded as lower than the actual payment amount. We also understand the urgency of your account being disabled and unable to raise objections to the refund amount. Please rest assured that we have escalated your case. Our related team will contact you directly to discuss the situation and work with you toward a resolution as quickly as possible. Thank you for bringing this to our attention.
!! AVOID !!
!!! AVOID! I seriously think Alibaba should be shut down or heavily fined. Even my Chinese friends tell me that Alibaba is not a good platform to use. A year ago, I ordered a sample of 10 batteries from a company on Alibaba. The sample was good, so I ordered another 50 same batteries from the same company. Unfortunately, the new order was nowhere near the same quality, and many of my customers experienced problems with the batteries. The seller completely ignored me. The only thing they sent me was a picture of some random box, probably while they were busy scamming someone else. Eventually, I opened a case with Alibaba because the seller refused to respond. I then spent around three months uploading pictures and videos as evidence, following Alibaba's instructions. They even asked me to open the batteries to provide further evidence. Not a single word from the seller throughout this entire process. No single contra-argument from seller for 3 months. After three months of wasting hours and hours of my time, the seller finally came up with one counterargument: that I had damaged the battery by opening one to provide the evidence Alibaba had specifically requested! And guess what? Alibaba sided with the seller. Their customer service was an absolute joke. I kept receiving repetitive, automated emails that made no sense. They asked for my phone number about three times and promised to call me, but nobody ever did in that time ... ( till I made them to call me....) The case was closed, reopened, put under investigation, and then closed again, hard to follow what is going on. I was repeatedly told that a higher-level team would respond within three days. The same cycle continued over and over again. At this point, I completely lost my patience. Out of frustration, I started sending ugly, explicit pictures I found online to Alibaba's customer service chat. I figured that might finally get someone's attention, as I suspect the office staff all became familiar with me after that! Eventually, I even received a random phone call from Alibaba's New York office. A guy with a strong Indian accent was trying to persuade me to stop sending explicit pictures of people's genitals through Alibaba's chat. Honestly, I don't even know how to describe this experience. If I could give Alibaba zero stars, I would. I genuinely believed that if you purchased goods that were not as described, you could contact Alibaba and expect some help. Apparently, that is not the case. What an absolute joke. Now, seven months later, I contacted Alibaba about a completely different matter. They apparently didn't even read my message properly, as it had nothing to do with those faulty batteries. Today, they replied with the following: "This email serves as formal confirmation that the higher team is now handling the matter. We understand the frustration this has caused and want to ensure you that it is being dealt with accordingly. Since the escalation is complete, you can expect a response as soon as possible. Thank you for your continued trust." Seven months later, and they are still sending me the same meaningless promises. Based on my experience, I would strongly advise anyone considering buying from Alibaba to think twice. My advice is simple: AVOID!
Alibaba.com 回复2026-10-22
Hello, we understand how disappointed you are when you receive products from the same supplier but find that the quality is different, and we also understand the difficulties you encounter in applying for a refund. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further and resolve your order issue as soon as possible. Thank you for bringing this to our attention.
To Alibaba Management and Legal Support…
To Alibaba Management and Legal Support Team, Formal Public & Legal Complaint Regarding Consumer Rights Violation Order Details: Order ID: 301189538001021099 Transaction Amount: $301.81 USD Platform: Alibaba.com (Trade Assurance) I am submitting this formal complaint regarding a severe breach of consumer protection standards and the failure of Alibaba’s Trade Assurance. Background of Dispute: Material Breach of Contract: The supplier delivered an incorrect item that completely failed to meet the agreed specifications. Delivering a non-conforming product constitutes a fundamental breach of contract under international commercial law. Harassment & Rule Violations: Following the dispute, the supplier violated platform policies by making off-platform communications using various unauthorized phone numbers to harass and threaten me. Platform Inaction & Failure of Trade Assurance: Despite extensive written documentation, full chat logs, and clear evidence of seller fault, Alibaba's support team repeatedly closed dispute channels without delivering the promised refund of $301.81 USD or enforcing their buyer protection policy. Legal Standpoint: Expecting a consumer to absorb financial losses resulting from a seller’s intentional breach and fraudulent substitution is unlawful. Alibaba's Trade Assurance promises buyer protection against non-conforming orders, yet the platform has failed to uphold its contractual duty. Demands: I demand a full reimbursement of $301.81 USD to the original payment method. All evidence, chat logs, call records, and supplier communications remain fully documented and will be submitted to relevant regulatory and consumer rights authorities if this matter is not resolved immediately. Sincerely, Order #301189538001021099
Alibaba.com 回复2026-10-22
Hello, we deeply apologize for the experience you have encountered such as receiving products that do not meet specifications, unnecessary contact from suppliers and difficulties in applying for refunds. We apologize again for your experience and understand your frustration. Please rest assured that we have escalated this matter and a member of our related team will contact you directly. We will work to resolve your dispute as soon as possible. Thank you for bringing this to our attention.
Great experience overall
I recently ordered a 3D printer through Alibaba, and overall, the experience was good. The seller was helpful and responsive, and communication throughout the process was smooth. The payment process was straightforward, and the order was shipped to my freight forwarder's warehouse as expected. Buying internationally can sometimes be a bit stressful, but the process went smoothly so far. Overall, I’m happy with the experience and appreciate the seller’s support throughout the order process.
Absolutely terrible experience with…
Absolutely terrible experience with Alibaba. Their buggy system automatically marked my $6,530 order as completed after approximately 15 days, even though it originally showed 60 days. The goods were still being shipped by sea! Because of Alibaba’s own technical failure, my buyer protection started expiring long before I could even receive and inspect my order. I’ve contacted customer support around 20 times, and all I get are useless copy-pasted responses and excuses. They completely ignore my questions and refuse to take responsibility for their broken system. Even their dispute department issued a $0 refund decision without answering whether my purchase remains protected until delivery. Three months of delays, endless frustration, zero accountability. Instead of fixing their own mistakes, they just keep avoiding direct answers. Absolutely disgraceful customer service. I strongly recommend thinking twice before trusting Alibaba’s Trade Assurance!
Alibaba.com 回复2026-10-22
Hello, we understand the confusion and helplessness you may feel when your goods are still in transit but marked as arrived by the platform. We also understand how frustrated you may feel when you receive repeated responses from the customer service team. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and we will assist you shortly. Thank you for bringing this to our attention.
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