To Alibaba Management and Legal Support…
To Alibaba Management and Legal Support Team, Formal Public & Legal Complaint Regarding Consumer Rights Violation Order Details: Order ID: 301189538001021099 Transaction Amount: $301.81 USD Platform: Alibaba.com (Trade Assurance) I am submitting this formal complaint regarding a severe breach of consumer protection standards and the failure of Alibaba’s Trade Assurance. Background of Dispute: Material Breach of Contract: The supplier delivered an incorrect item that completely failed to meet the agreed specifications. Delivering a non-conforming product constitutes a fundamental breach of contract under international commercial law. Harassment & Rule Violations: Following the dispute, the supplier violated platform policies by making off-platform communications using various unauthorized phone numbers to harass and threaten me. Platform Inaction & Failure of Trade Assurance: Despite extensive written documentation, full chat logs, and clear evidence of seller fault, Alibaba's support team repeatedly closed dispute channels without delivering the promised refund of $301.81 USD or enforcing their buyer protection policy. Legal Standpoint: Expecting a consumer to absorb financial losses resulting from a seller’s intentional breach and fraudulent substitution is unlawful. Alibaba's Trade Assurance promises buyer protection against non-conforming orders, yet the platform has failed to uphold its contractual duty. Demands: I demand a full reimbursement of $301.81 USD to the original payment method. All evidence, chat logs, call records, and supplier communications remain fully documented and will be submitted to relevant regulatory and consumer rights authorities if this matter is not resolved immediately. Sincerely, Order #301189538001021099