Alibaba.com connects buyers and suppliers from around the world
以上内容由商家自行提供，未经平台核实。Alibaba.com（www.alibaba.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 949 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 52% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Alibaba is extremely confusing to search and figure out what's what especially on information but the individual sales people selling the product is extremely helpful. I'm a first time buyer and I will be shopping on Alibaba again....but please Alibaba make your site a lot better to navigate and deal with things...this is 2026 now...lol.
Alibaba Keeps Responding Publicly, but My Compliance Appeal Remains Unresolved I am documenting my experience with Alibaba.com regarding a serious dispute involving supplier Cangzhou Huaye Intelligent Equipment Co., Ltd. 1. Technical discrepancies remain unresolved I submitted evidence concerning significant differences between the advertised L3-100 Pioneer configuration and the lower-specification L2-100, including vehicle detection and movable spray-arm functionality. I requested an independent review of the supplier’s technical representations and commercial documents. 2. Alibaba’s representative promised continued follow-up On October 6, 2026, customer service representative Kim confirmed in writing that submitting a duplicate report would not negatively affect the review and stated that she would continue following up until the matter was resolved. I subsequently clarified that I had already submitted the new report and appeal and was not requesting another duplicate complaint. 3. My appeal is still pending * Report: #1702611 * Appeal: #1924201 * Previous Report: #1639401 * Previous Appeal: #1854602 The current appeal has remained pending since September 29, 2026, without a substantive written decision. I also contacted Alibaba’s customer service on October 12 and October 16 seeking a clear status update. 4. Repeated public responses have not resolved the problem Alibaba has repeatedly replied to my Trustpilot reviews by directing me to the same support link. In my attempts, the escalation link redirected to an error page and did not provide a working route to the requested review. I have explained this problem and requested a functional alternative and confirmation that my existing evidence is being reviewed together. What I am asking Alibaba to do: 1. Confirm that Appeal #1924201 is assigned to the appropriate compliance review team. 2. Provide a reasoned written decision addressing the technical evidence. 3. Clarify what happened to the promised follow-up from Kim. 4. Provide a working escalation channel instead of repeatedly directing me to a link that has failed in my attempts. I am not asking for another apology or another duplicate complaint. I am asking for a transparent investigation and a substantive written response. A public reply is not the same as resolving a customer’s complaint. Alibaba should demonstrate that its complaint-handling process delivers meaningful outcomes, not just repeated assurances.
Hello, we hear the substance of your complaint: you are not asking for another apology, you are asking for a decision and a route that actually works. For this issue, it does need to be raised through our support channel once more. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. If this link does not open on your side, you can reach the same support entry directly from your account: sign in on Alibaba.com or the app, go to My Alibaba → Help Center → Online Service/Live chat with customer support, and share the reference numbers there. Thank you for laying out the timeline and the specific points you need answered.
very good products, perfect shipping and quite fast, the best assistance with Anna Zhu ever received!
Trade Assurance? In my experience, an expensive illusion of protection. I spent thousands of dollars trusting Alibaba’s platform and its supposed buyer protection. When things went wrong, I was left chasing my money, repeatedly submitting evidence and receiving responses that failed to address the substance of my complaint. The final result? A refund of ZERO. I feel utterly scammed. Not just by the transaction itself, but by the reassurance that Trade Assurance would provide meaningful protection if I needed it. That reassurance was precisely why I felt comfortable paying. When it actually mattered, it was worthless to me. The complaint handling was appalling. Repetitive demands, generic replies and a final decision that left fundamental questions unanswered. Dressing that up in polite language about “appreciating my patience” only makes it more insulting. My patience does not pay my bills or replace my missing money. What exactly was being assured? Certainly not a satisfactory resolution, a clear explanation or protection from being left out of pocket. As a small business owner, I find this disgraceful. Businesses work hard for their money. We deserve more than comforting marketing followed by an exhausting dispute process and a dismissive refusal. I have now disputed the transaction with my bank because Alibaba’s process has failed me. My advice to other businesses: do not mistake the words “Trade Assurance” for a guarantee that your money is safe. I trusted them, and I deeply regret it. One star is generous.
Hello, we're sorry that your experience with a dispute left you feeling that Trade Assurance offered you no real protection. We understand that a zero-refund outcome, reached after weeks of submitting evidence, is genuinely frustrating. In order to look into your case further, please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number. We can then check how the case was assessed, and tell you whether any further review is available. Thank you for setting out your concerns in detail.
The company is very responsive and dispatch times are excellent. Make sure your order details are exactly what you purchase. That may seem like common sense, but if anything is off Alibaba will not help you. I've ordered from this company a few times now with mixed results. The quality goes from exceptional for some items to pure junk in others. I'm learning to ask better questions while shopping. Because they try to make up for any shortcomings, I'll keep ordering from them.
I paid €2,525.48 on Alibaba.com on 16/09/2026 (Trade Assurance order 315634630501024747) for 2 motorcycles. Over a month later nothing has been delivered and I have no proof of shipment. After I paid, the seller's contact passed me to someone calling himself a US-based sales manager on WhatsApp. His WhatsApp Business profile used a different company name and email from the supplier on my order. I was then asked for an extra USD 400 "customs charge" that was never part of the order, and I refused. I opened a refund claim with Alibaba and have only received holding emails saying the case is "under review", with no decision and no refund date. I have now asked my bank for a chargeback. Advice for other buyers: never pay anything outside the platform, be wary of extra fees requested after payment, and keep all chats and receipts.I paid €2,525.48 on Alibaba.com on 16/09/2026 (Trade Assurance order 315634630501024747) for 2 motorcycles. Over a month later nothing has been delivered and I have no proof of shipment. After I paid, the seller's contact passed me to someone calling himself a US-based sales manager on WhatsApp. His WhatsApp Business profile used a different company name and email from the supplier on my order. I was then asked for an extra USD 400 "customs charge" that was never part of the order, and I refused. I opened a refund claim with Alibaba and have only received holding emails saying the case is "under review", with no decision and no refund date. I have now asked my bank for a chargeback. Advice for other buyers: never pay anything outside the platform, be wary of extra fees requested after payment, and keep all chats and receipts.Thank you for replying. To be clear: I ordered on 15/09/2026 and paid €2,525.48 on 16/09/2026. Nothing has been delivered, I was then asked for an extra USD 400 that wasn't part of the order, and my refund application is still open after more than five weeks. I've had two "under review" emails and no decision or refund date. I've emailed Alibaba asking for a written decision by 30 October and have disputed the payment with my bank. I'll update this review when it's resolved.
Hello, thank you for setting out the details of your order, and we're sorry for the uncertainty this experience has caused. We understand that paying for an order and then being asked for an additional charge you weren't expecting is alarming. Based on your order information, we have located your case and are looking into it. Please rest assured that your case has been escalated to our dedicated service team. The relevant team would contact you directly and advise what options remain available to you. Thank you again for the detailed feedback.
USD 624.26 paid, no goods received, appeal rejected without resolving conflicting shipment accounts I would give zero stars if possible. My criticism concerns Alibaba’s Trade Assurance and dispute-resolution process following an undelivered order. On 24 August 2026, I purchased a Yidacard 100 card printer from Guangzhou Bayi Intelligent Technology Co., Ltd. through Alibaba. The fully paid order total was USD 624.26, including shipping and VAT. The order displayed a guaranteed delivery window of 1–27 September, alongside delivery and money-back protection information. I never received or accepted the printer. After a customs-clearance problem in Switzerland, I received materially different explanations about what happened to it. Tracking recorded a return-to-sender event. On 11 September, the supplier’s company said the shipment was on its way back. On 13 October, the supplier said it had been destroyed by customs. In its 14 October dispute response, the supplier instead described a return to a carrier in Hong Kong and said it could not afford the high return-shipping costs, leaving the goods with the carrier for processing. I submitted these discrepancies and requested official evidence identifying the shipment’s final disposition: a destruction record, documented return delivery, or another conclusive carrier or customs record. Alibaba rejected my appeal on 20 October 2026 and closed the dispute with USD 0 refunded. To represent the decision fairly, Alibaba relied on DAP customs-clearance responsibilities, contact attempts and allegedly missing or late documents. It concluded that the available evidence did not establish supplier fault. Alibaba did not claim that I had received the goods. However, its decision did not resolve my central concern: how the conflicting return and destruction explanations could be reconciled, or what official documentation established where the printer ultimately went. No official destruction certificate or conclusive final-disposition evidence has been provided to me. The refund interface recorded USD 577.48 excluding VAT, whereas my full recorded payment was USD 624.26. I sought recovery of the full amount paid. The delivery and money-back protection presented on the order gave me confidence when purchasing. In this case, the outcome was no printer received and no refund awarded, while the shipment’s final fate remained unverified to me. This experience has seriously undermined my confidence in Alibaba’s buyer protection and dispute handling. I cannot recommend relying on the protection wording alone without carefully examining the applicable conditions and the documents required if delivery fails. This is a review of my actual transaction and Alibaba’s handling of it. I cannot assess the printer’s quality or functions because it never arrived.
Hello asi, we're sorry that you were left without the printer you paid for and without a clear explanation of what happened to it. Based on your order information, we have located your order and we have escalated your case. The senior team would review it and they'll follow up with you directly on a resolution or available next steps. Thank you for providing such detailed feedback.
Alibaba Responds Publicly but My Technical Compliance Appeal Remains Unresolved How can a global B2B marketplace repeatedly respond to public reviews while a documented technical compliance appeal remains pending without a substantive decision? I am reporting my experience with Alibaba.com concerning verified supplier Cangzhou Huaye Intelligent Equipment Co., Ltd. 1. Serious Technical Discrepancies The L3-100 Pioneer was represented with advanced vehicle detection and moving spray arms adapting to vehicle width. Supplier documentation and subsequent communications introduced conflicting configurations, including the lower-specification L2-100 and LM360 MINI. I submitted technical catalogs, quotations, proforma invoices, and communications requesting independent verification. 2. Conflicting Supplier Representations John Lee participated in commercial negotiations and issued documentation associated with the supplier. Subsequent statements questioned his relationship with the company. I also reported offensive WhatsApp communications attributed to him. I requested verification of the supplier’s responsibility for these representations. 3. Repeated Customer Service Responses Without Resolution I communicated with Alibaba representatives Ryan, Raito, and Kim. Kim advised me to submit another report and stated that duplicate complaints would not affect the review. However, my existing appeal remained pending. Despite follow-up emails dated October 12 and 16, I received no substantive determination. 4. Broken Escalation Link Alibaba repeatedly responded to my Trustpilot reviews by directing me to its ai.alimebot support link. I had already reported that this link redirected me to an error.taobao page and failed to provide a usable resolution channel in my attempts. Yet Alibaba publicly repeated the same link instead of addressing the documented technical issues. 5. Appeal Still Pending Current Report: #1702611 Current Appeal: #1924201 Previous Report: #1639401 Previous Appeal: #1854602 The current appeal has remained pending since September 29, 2026, with no substantive written decision as of October 21. I have also submitted a formal escalation requesting independent human compliance review. My Questions to Alibaba’s Management: Why has no substantive decision been provided? Who is responsible for independently reviewing the technical evidence? How does Alibaba ensure that its commercial relationships with paying suppliers do not compromise the impartiality of complaint investigations? Why do public responses repeatedly direct buyers to a previously reported non-working link? I am not requesting another automated apology or generic customer service response. I am requesting accountability, transparent procedures, independent examination of the evidence, and a reasoned written determination. Alibaba’s credibility should be measured not only by its public responses, but by how effectively it investigates documented complaints against suppliers.
Hello, we are sorry that your appeal has been pending since 29 September without the substantive written decision you asked for. Unfortunately, we are unable to locate your order or account from the review alone, so it does need to be raised through our support channel once more. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. If that link does not open on your side, you can reach the same support entry directly from your account: sign in on Alibaba.com or the app, go to My Alibaba → Help Center → Online Service/Live chat with customer support, and share the reference numbers there. We appreciate your patience.
Fraudulent charge on my bank account for $839.52 from this company. Never heard of this company and certainly would not buy $839.52 worth of whatever they sell. Fortunately I was able to report it as fraud quickly and charge was reversed.
Hello, we understand how worrying it can be when you see inexplicable deductions on your bank card, and we are glad that your deductions have been successfully refunded. If you're still willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and we will assist you shortly. Thank you for bringing this to our attention.
Alibaba had agreed to get full refund from supplier for non delivery of order. Now they meant me to accept less than half. Lying scumbags
Hello, we are deeply sorry to hear about the difficulties you encountered during the refund application process, and we understand that you may feel frustrated and helpless after experiencing this incident. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further and resolve your order issue as soon as possible. Thank you for bringing this to our attention.
The biggest online criminal ring—they lie to and defraud customers all over the world while protecting dishonest sellers. I bought 20 machines through you; I hope never again.
Hello, we are sorry that an order of this size has left you with such a final view of us. We can well understand the anger behind your words. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with the order number and tell us what happened so the team could look into the specific case and respond directly. Thank you for your feedback.
happy with my product.very professional service from Minna yu.will order again.
⚠️ SCAM ALERT: Zhengzhou Kaileqi Amusement Equipment Co., Ltd. – Defective Grass Bumper Cars & Safety Violations on Alibaba Do not buy from Zhengzhou Kaileqi Amusement Equipment Co., Ltd., and do not trust Alibaba's Trade Assurance to protect your business capital. I purchased commercial 48V adult bumper cars from the supplier Zhengzhou Kaileqi Amusement Equipment Co., Ltd., which were explicitly advertised, sold, and documented to operate on grassland and lawns. Instead of the turf-capable vehicles promised, this company shipped dangerous, defective machines featuring tiny, smooth slick tires. They have zero traction and completely fail to move the moment they touch a blade of grass. Worse, Zhengzhou Kaileqi Amusement Equipment Co., Ltd. shipped these heavy commercial machines with no safety belts, creating an extreme liability and safety hazard for passengers. When I opened an official Alibaba Trade Assurance dispute and uploaded video proof showing the vehicle failing to operate on a lawn, the Alibaba mediation team completely ignored the evidence. They protected a fraudulent Chinese supplier, rejected my case for a full refund, and insultingly offered a tiny $200 credit to keep three heavy, non-functional machines. Zhengzhou Kaileqi Amusement Equipment Co., Ltd. uses deceptive marketing, substitutes safe parts for cheap alternatives, and ignores basic safety requirements. Avoid this supplier entirely if you are a US business owner looking for reliable amusement rides. • Supplier Name: Zhengzhou Kaileqi Amusement Equipment Co., Ltd. (郑州凯乐奇游乐设备有限公司) • Product: 48V Commercial Grassland Bumper Cars • Major Failures: Wrong slick tires, unuseable on grass, zero safety belts, fraudulent advertising.Here is my order number 295377487501024541 "
Hello, we understand how frustrated you are when you receive a product with serious quality issues, and we are very sorry that you encountered difficulties in applying for a refund. This is not the experience we hope anyone can get when shopping on this platform. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further and resolve your order issue as soon as possible. Thank you for bringing this to our attention.
🚨 **BUYER BEWARE — ALIBABA SUPPLIER COMPLAINT** 🚨 I want to share my disappointing experience with **Anhui Laiens Technology Co., Ltd.**, a supplier on Alibaba.com. I purchased 20 magnetic car phone mounts (10 black and 10 white) for my small business, LOT 360. **Order #316685799501027616** I paid for my merchandise and have NOT received a single item! My dispute is currently marked **"Pending Resolution,"** and I have been unable to leave a review directly on Alibaba to share my experience. As a small-business owner, every dollar invested in inventory matters. Buyers deserve reliable suppliers, transparency, and a fair dispute-resolution process. I am publicly requesting that **Alibaba.com investigate this transaction and help resolve my complaint.** ⚠️ I encourage other small-business owners to research suppliers carefully and understand their buyer protections before placing orders. I will update this post if my merchandise arrives or the matter is resolved.
Hello, we are sorry to hear that you have not received your order yet and understand how frustrating this is. We deeply apologize for any inconvenience caused. Please rest assured that we have escalated this matter and a member of our related team will contact you directly. We will work to resolve your order issue as soon as possible. Thank you for bringing this to our attention.
Diligent and professional. Verified drawing specs to ensure proper understanding. Attention to packaging for international transport.
Never had any issues. Orders ship fast and most sellers are very honest.
My CS experience was extremely bad. I lost my money completely without getting any solution or help. Customer support just kept stalling with useless automated replies. I wouldn't advise anyone to order from here, full of scammers and Alibaba is no better. Avoid! Order #310695047001027215
Hello Hamid, we're sorry to hear that you felt unsupported when dealing with your seller, and we understand how frustrating it is to feel that a problem has gone unresolved. Based on the order number, we have located your case and are looking into it. Please rest assured that we have escalated this matter and a member of our service team will contact you directly. We will check the status of your order and advise on the available options. Thank you for bringing this to our attention.
I ordered the 73 PCS set DC Barrel Jacks to be able to supply power to just about every laptop brand in existence and this order is a close as you can come to it! The order was fufilled by: Hubei Brave Electronic Technology Co., LTD; I was service by a lovely employee named Bryce; They made sure that the order was correct and EXACTLY what I ordered; shipping was fairly quick for a base rate; Bryce kept in touch with me and letting me know what stage the shipping process was current at. He also supplied with personally with the tracking number as soon as he was able! Whilst I dont have time to test very DC jack I assume that everything works well; as the process so far as been fantastic! 5/5 ⭐⭐⭐⭐⭐ Stars! Will definetly be ordering from Brave in the future! Thanks again Brace Co & Bryce!
Excellent platform, couldn't ask for more help if I tried and 99% products excellent product and value for money ... Brilliant thank you
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