Alibaba.com connects buyers and suppliers from around the world
以上内容由商家自行提供，未经平台核实。Alibaba.com（www.alibaba.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 949 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 52% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Alibaba has showed that it stands behind the buyers as well as the sellers. As long as you follow the rules you are bound to have a great shopping experience with very minimal sweat. They really look out for the products you are looking for and to have a pleasant experience with the suppliers. They also will stand behind you to make sure you are not scammed. Thank Alibaba
received with i n 11 days 2 weeks early, thought I was missing pieces and they responded instantly explaining they were in the tumblers. Great Customer Service.
The products are good quality and Lindsay, the client manager has been very understanding to my constant changes and helped putting the order together. Best experience and really like working with Lindsay. Hopefully all the products will be beautiful, once the larger order is installed. Thank you!
Great company to deal with.Cassie went out of her way to help me.Very satisfied
Jenny is always friendly and delivers first-class service.
I report that Alibaba.com allows the theft of commercial advances under its Trade Assurance program, protecting cases of international fraud and documentary forgery in orders No. 303396659001025330 and No. 296485458501025330, despite the fact that the sellers Rebecca Li (Tianjin Gaosteel Group Co., Ltd, ID: tjgqqt) and Vivian Wu (Chongqing Yaoda Hongcheng); companies verified by Alibaba.com and with supposed On-time shipping rates of 100.0% , breached the mandatory shipping deadlines of June 27 and April 10, 2026, respectively. Alibaba.com conceals the breach, despite the fact that the sellers engaged in procedural fraud by forging documents in the file: false China customs declarations, fake quality certificates with an impossible thickness of 18 meters, export licenses that redirect to fake private domains (casingn.gfapki.com.co) instead of government websites, and cloned stamps made of non-certified wood to simulate legitimate dispatches. In addition, they charged USD 120 for FCA customs procedures that were never carried out. Alibaba.com closed the refunds and appeals, ignoring the contractual delays, the documentary fraud and the On-Time Shipping Guarantee. Its internal compliance channel (Jubao) lacks transparency and covers up these behaviors. Alibaba.com systematically rules in favor of scammers with resolutions of 0 USD refund. A senior manager of AIDC, despite requesting it, never audited these cases nor processed the return of our withheld USD 1,384.33. This public complaint will remain open permanently until Alibaba.com makes the full refund of the funds.
Hello. We are very sorry to learn that your prepayment has not been refunded, and we fully understand how you feel. Please rest assured that we have escalated your case. Our related team will contact you directly to discuss the situation and work with you toward a resolution as quickly as possible. Thank you for bringing this to our attention.
Excellent Quality and Great Value! I’m very happy with these socks. The quality is excellent, they are comfortable to wear, and they meet my expectations perfectly. Great product and a great overall experience. Highly recommended!
I paid USD 4,200 through Alibaba's official Trade Assurance payment channel to purchase a vehicle. I trusted Alibaba's buyer protection, not the supplier. Without that protection, I would never have paid. 1. The supplier substantially delayed fulfilling the contract. 2. Documented conversations on Alibaba revealed several serious warning signs suggesting possible fraud and manipulation. The supplier requested that I transfer the remaining payment to a third party outside Alibaba's protected payment system. He also explicitly admitted that he could not supply the agreed vehicle under its original brand and intended to change its VIN (chassis number) and brand. These were serious grounds for suspicion, not merely ordinary commercial disagreements. 3. The signed contract, uploaded to Alibaba, expressly required the supplier to provide the actual vehicle's identifying information and a clear video showing its original VIN before any further payment. He provided neither. 4. Instead, the supplier entered a DHL tracking number into my vehicle order. Alibaba then notified me that the shipment had been delivered, although no vehicle had been shipped. Official DHL records proved that this tracking number belonged to an unrelated 1.02 kg parcel containing an "IGNITION PLUG SAMPLE," originally sent to another person in Jeddah who had no connection to me or my order. My vehicle was supposed to be shipped by sea to Dammam Port. I repeatedly questioned the supplier about this tracking number through Alibaba's messaging system. He gave no explanation and admitted that he had not shipped the vehicle. In my view, using another person's unrelated shipment in my vehicle order was a serious indication of an attempt to mislead Alibaba about shipment or delivery. 5. I submitted the signed contract, supplier conversations, official DHL records and detailed evidence to Alibaba. These documents revealed multiple serious indications of possible fraud, misrepresentation and manipulation. Yet Alibaba did not meaningfully address these warning signs. 6. More seriously, Alibaba failed to give proper weight to the signed contract uploaded to its own platform. It rejected my refund because I had not paid the remaining balance, despite the supplier's failure to provide the contractually required VIN video and information. Clause 9 expressly states that the balance becomes payable only after I receive the international bill of lading. No such document was provided. Alibaba also claimed insufficient evidence of a shipping-method or delivery-address breach, despite DHL's official confirmation that the tracking number belonged to an unrelated parcel sent to someone else. 7. I appealed and submitted the evidence again. Nevertheless, three refund disputes were closed without returning any money. I paid USD 4,200. I even agreed to bear refund-related charges, reducing my refund request to USD 3,992.61. The final refund was USD 0.00. My concern is not limited to the supplier's conduct. It is Alibaba's failure to meaningfully examine serious warning signs, independently verified shipping evidence, and the binding contract submitted through its own platform. WARNING TO BUYERS: Do not assume that Alibaba Trade Assurance will protect your money, even when you have a signed contract, documented supplier admissions and independent shipping evidence. Order: 292515826001028435 Dispute: 100052649409 I retain the original contract, payment records, supplier conversations, DHL documents, screenshots and Alibaba's decisions. I am ready to provide them for independent verification.
Hello, we are sorry that this order caused you so much frustration and concern, particularly around a shipment you say never arrived. We have located your order and are reviewing the details carefully. Please rest assured that we have escalated your case. Our service team will keep you informed of any updates. Thank you for giving us the opportunity to look into this again.
This order give me a great first experience. It was my first time purchasing online but Miss Sophia Zang never hesitated to entertain me until my order delivered to my place. Thank you for a very accommodating services. This will be my unforgettable experience and be my stepping stone to a more orders to come on this company. Thank you and God bless your company
Thank you to Alibaba.com for acknowledging the system failure and confirming that my approved “Fast Refunds” for cases 315485939001025808, 316523046001025808, and 316290830501025808 remained stuck in Alibaba.com’s internal system for 25 days. This acknowledgment confirms that my repeated complaints were justified and indicates that the delays resulted from Alibaba.com’s internal technical issues, not from any fault on my part. Despite acknowledging the system failure, Alibaba.com has still failed to resolve the issue appropriately. I consider it unacceptable that refunds which have already been approved were not processed in a timely manner, forcing the buyer to repeatedly contact customer support to resolve the same problem. I have identified the following violations and shortcomings on Alibaba.com’s part: 1. Failure to process approved refunds in a timely manner. All three refunds were approved, yet the funds have not been returned within 25 days. I request an explanation for this excessive delay and details of the measures taken to resolve it. 2. Failure to provide timely notification of the refund delay. According to the rules I am referring to, when a refund is delayed, Alibaba.com must notify the buyer of the reasons for the delay and provide a revised refund timeline within 1–3 business days. However, to date, I have not received the required notification explaining the specific reasons for the delay and providing a definite timeline for completing the refunds. 3. Failure to take effective measures to resolve the system failure. Instead of providing a concrete solution, Alibaba.com continues to send messages asking me to be patient. Such responses do not resolve the technical issue, ensure the return of my money, or provide a specific deadline for fulfilling the refund obligations. 4. Failure to provide substantive responses to my email inquiries for 25 days. Throughout this period, I have not received a substantive response to my emails explaining the reasons for the delay, providing information on the progress of the investigation, or specifying when the refunds will be completed. 5. Shifting the consequences of internal technical problems onto the buyer. Buyers should not have to bear the negative consequences of internal technical failures on the platform. Acknowledging a system error must be accompanied by timely corrective action and the completion of refunds that have already been approved. Acknowledging a system failure does not release Alibaba.com from its responsibility to resolve the consequences of that failure. I expect actual refunds and an official response addressing each of the three cases—not another series of generic messages asking me to be patient. If Alibaba.com continues to fail to act, I reserve the right to file complaints with the competent consumer protection authorities and pursue any other lawful remedies available to protect my interests.
Hello, we're sorry your approved fast-return refunds have been stuck in processing for 25 days when the funds should have reached you far sooner — and we understand the frustration of hearing "1-3 business days" repeated without a real answer. We've identified all three orders you listed and please rest assured that we have escalated your case. Our related team will look into this further and contact you directly. Thank you for bringing this to our attention.
We paid 100% of orders #28009809001030599 and #27533709501030599 under strict DDP terms via Trade Assurance. The seller, Xiamen Hofocann Technology Co., Ltd, breached the contract and officially refused to provide our legal import customs documents and VAT clearance receipts. This delivery default leaves our company exposed to severe fiscal and tax risks in Vietnam. We escalated this compliance failure to Alibaba Senior Customer Service (Senior Team). They promised an urgent solution within 3 days. The deadline has passed with no response. Alibaba completely abandons professional buyers once the order status is cleared on their platform.
Hello. I fully understand how frustrating it must be when the seller breached the contract and officially refused to provide the legal import customs documents and VAT clearance receipts. Please rest assured that we have escalated your case to the related team. We will work to resolve your question as soon as possible. Thank you for bringing this to our attention. Thank you for bringing this to our attention.
Bought a transmission from a seller on their platform now remember this I’ll explain later to sell on their platform they say they send someone to ensure the company is what they say they are and fits their platform. They also say that if they side with the public in a dispute the seller will be punished yes punished. So I paid to have it rebuilt with a master kit best of the best. Shipping was good, problem 1, installed transmission it did not build oil pressure. I had to remove the transmission turned out the pump had the wrong gear set inside the pump. It had one thick gear and one thin gear which the oil just bled off over the thin gear. They told me to install my old pump which I refused and they sent me a replacement pump. After replacing the pump the transmission pumped oil but is making banging noises inside making it a worthless piece of junk. Now the seller says because I replaced the pump it’s my fault. Think about it they said install my old pump then sent be a replacement pump. Was I to wait for one of their employees to come change it out. The seller has no intention to warranty their work and Alibaba well let’s say it’s like the government as far as figuring out how to contact alibaba and not the seller. Then there’s the 10 days you have to claim and being over seas it’s not as simple as they make it seem. The seller looked like they were going to work fixing the issue but instead they knew what they were doing to protect their back. Then they have in writing for warranty it’s like you need to go to a lawyer just to get warranty before purchase then to claim warranty they want you to get shops to check out, test and get a complete written statement to send them. Anyone using Alibaba you better hope everything works as it should because you’ll wish you bought elsewhere. Here’s the thing they are asking me to reach out lol what a joke i have a few hours into dealing with their AI help and each time you go back it’s a new season and they can’t find the old one. Early this morning I gave them two hours after them saying they’d be right back after dealing with it and nothing. They are just waiting for you to get tired and leave and eventually give up. What A joke of a company. You notice the response they left to get in touch if you actually get it right it’ll lead right back to where I started. But hey it looks like they reached out doesn’t it.
Hello, we're sorry to hear about the problems you had with the transmission you purchased. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so we can understand what happened on your order and look into the case. Thank you for bringing this to our attention.
I have had excellent service with Ali Baba. The products I have bought have been as described and arrived on time. Highly recommend
Easy to use, great to see every Chinese supplier in one place.
This is my first time ordering from Alibaba online store I ordered 4 sunglasses One supplier sent to me 3 days later to say they are out of stock so I should choose something else I responded no I need a full refund they are both refusing to refund my money back please stay away from them they are scam type not professional not honest . STAY AWAY FROM ALIBABA
Hello, we're sorry your first order here ran into a seller telling you the item was out of stock after you'd already paid, and then declining to refund — that's not what anyone expects from a first purchase. You deserve to have this handled properly, and we'd like to look into the specific orders. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details. Thank you for letting us know.
We are happy that we have been doing business for the last 10 years with Pallas Cosmetics, products quality, customer service are extraordinary.
The agents are very helpful. they respond to my querries promptly
You should choose standard shipping for deliveries within Hungary; they're slow, and the packages aren't delivered to the specified address—or they go missing. Pl : They're putting the package in a package locker far from my address; it's a Hungarian Foxpost delivery
Hello, we're sorry to hear that your deliveries in Hungary haven't been reaching the address you specified. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so we can look into this further and assist you accordingly. Thank you for bringing this to our attention.
One of the best service I never received, such a nice coordination and very quick reply on all of our requestes. Thanks a lot once again
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