Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
DO NOT PAY THROUGH ALIBABA, USE YOUR PERSONAL CREDIT CARD DIRECT TO THE SELLER FOR THE VISA PROTECTION. ALIBABA WILL NOT HELP YOU IN A DISPUTE
Ive been sent the wrong product by a supplier. It arrived after the trade assurance deadline. ive proved this via emails from delivery company. i constantly get the same response from Alibaba. Please contact the seller. However the seller is ignoring me. this order was over $8000
Alibaba.com 回复2026-10-15
Hello, we're sorry this left you with a wrong product and nothing but repeated replies telling you to contact a seller who won't respond.
We've identified your case from the order details you shared and escalated it to the relevant team. A specialist from that team will reach out to you directly to review your delivery company evidence and the timeline, and to advise on what can still be done.
Thank you for bringing this to our attention.
I have been buying good amount of stuff from alibaba till I needed to return something because it was not working!
I sent them 6 pictures of explaining what did not work and they still decided I dont get a refund. Not buying here anymore.
Alibaba.com 回复2026-10-14
Hello, we're sorry that an item which turned out not to work has changed how you see buying here, we'd like to look at what happened with your order.
Please reach out at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so we can review the case properly.
Thank you for bringing this to our attention.
I am a victim of the so called’Easy Return’. They sent wrong products. Applied for return and refund. After lots of time consuming communication they sent me a link to get postage paid sticker for returning the goods. It was a fake link- nothing could be selected on the site and there was no postal sticker. They are now trying to make up a stories to be succeeded in their cheating process.
Alibaba.com 回复2026-10-15
Hello, we're sorry this ended up as a double frustration — receiving the wrong product, and then getting a return-label link that simply didn't work.
We'd like to investigate what went wrong on both sides, please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so we can look into the questions.
Thank you for bringing this to our attention.
J'ai fais fabriquer pour 10000 dollars de meuble chez ce fabriquant "Dongguan Maxky Tech Industry Co., Ltd.". Le tout a été livré avec énormément de retard. Aucun délai, ni aucune promesse n'ont été respectés. Cela m'a pris du temps pour tout monter. A la fin du montage, je constate que les poignets encastrées de certaines portes avaient été fabriquer à l'envers. Qu'ils y avaient des erreurs sur d'autres portes. Que le bois que j'avais expressément demandé n'a pas été respecté.....bref pleins de petits problèmes. Bien entendu, le vendeur admet qu'il peut y avoir certaines erreurs mais ne veut rien rembourser ou les refaire et les expédier à sa charge. J'ai fais une réclamation auprès d'alibaba mais le délai de 60 jours est malheureusement dépassé donc il ne veut rien faire. J'ai commandé plusieurs plusieurs sur alibaba et je dois dire que souvent il y a eu des problèmes. Ces problèmes sont dus à un manque de contrôle et de rigueur de la part d'alibaba. Si le contrôle des vendeurs étaient faits correctement, je pense que ce message n'aurait pas lieu d’être et les clients ne s'enfuiraient pas. J'ai payé une société local pour refaire les portes et apportés les modifications nécessaires. Donc je déconseille cette société d'autant plus que la vendeuse n’était pas commerciale, pas professionnelle et était d'une mauvaise fois que je n'ai jamais rencontré ailleurs. De plus la vendeuse me dit que mon avis negatif n'aura aucun impact sur elle donc elle s'en moque. Aucuns responsables ne m'a contacté afin de trouver une solution aux problèmes. Alibaba a aussi sa part de responsabilité dans les problèmes que nous rencontrons.
I commissioned $10,000 worth of furniture from the manufacturer "Dongguan Maxky Tech Industry Co., Ltd." The entire order was delivered with massive delays; not a single deadline or promise was kept. It took me a long time to assemble everything. Once assembly was finished, I discovered that the recessed handles on some doors had been manufactured upside down, there were errors on other doors, and the specific type of wood I had explicitly requested wasn't used—in short, a host of minor issues. Naturally, the seller acknowledges that mistakes can happen but refuses to offer a refund or remake the items and ship them at their own expense. I filed a claim with Alibaba, but unfortunately, the 60-day window had already passed, so they refused to take action. I have ordered from Alibaba multiple times, and I have to say that problems frequently arise. These issues stem from a lack of oversight and rigor on Alibaba's part. If seller vetting were handled properly, I don't think I’d be writing this message, and customers wouldn't be driven away. I ended up paying a local company to remake the doors and make the necessary modifications. I strongly advise against using this company; the sales representative was neither customer-oriented nor professional, and she displayed a level of dishonesty I have never encountered elsewhere. Furthermore, she told me that my negative review wouldn't affect her, so she didn't care. No one in management contacted me to find a solution to these problems. Alibaba also bears some responsibility for the issues we face.
Alibaba.com 回复2026-10-16
Hello, we’re sorry to hear about the delivery delay and the goods received not matching the approved specifications.
Please contact Alibaba.com Customer Service at
https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and the actual date of receipt. Our team can look into it further and advise you on the next steps.
Thank you for taking the time to describe what happened.
Do not use this company. Totally scam you . I paid 7000 dollars for a digger . Turned up rusty broke . Broken battery a aircon i cant use . The after sales are disgusting . Iam stuck with a digger i cant use
Alibaba.com 回复2026-10-16
Hello, we are deeply sorry that you have received an excavator with serious quality issues and understand your bad mood.
Please rest assured that we have escalated your case to the appropriate team. We will work to resolve your dispute as soon as possible.
Thank you for bringing this to our attention.
$5,000 Lost, No Machine Delivered, No Protection from Trade Assurance
I purchased a mini excavator through Alibaba specifically because of Trade Assurance. I paid a USD 5,000 deposit believing Alibaba's buyer protection would protect me if the seller failed to deliver the machine described in our contract.
Before shipment, the seller sent photos and videos claiming the machine was completed. However, the seller's own evidence clearly showed that it did not match the Proforma Invoice. The engine installed was not the engine specified in the contract, and several contracted features were missing, including the radio, cabin curtains, and the agreed hydraulic thumb configuration. These are straightforward, verifiable discrepancies with no ambiguity, and the evidence comes directly from the seller's own photos and videos. Despite these clear discrepancies, Alibaba continued to maintain that the seller had fulfilled the contract.
I submitted screenshots, videos, correspondence, and the relevant contract clauses. Alibaba still issued a USD 0.00 refund decision, with the only explanation being that "the merchant has demonstrated the ability to fulfill the contract." No evidence was identified to support that conclusion.
I appealed and requested a higher-level review. The final decision repeated the exact same statement, word for word. My later request for a review of how the case was handled received yet another copy-and-paste response that did not address any of my evidence.
The machine was never shipped, yet the seller keeps my USD 5,000 deposit. As a result, I have neither the machine nor my money.
Trade Assurance is marketed as buyer protection, but in my case it was handled through template responses instead of a genuine review of clear, verifiable evidence. I relied on Trade Assurance for protection, but when the seller's own evidence showed that the machine did not match the contract, Alibaba still refused reimbursement and allowed the seller to keep my USD 5,000 deposit.
Case No. 100052039103 | Order No. 299409167001026028
Alibaba.com 回复2026-10-16
Hello Nicholas, we’re sorry to hear the evidence you provided did not result in the resolution you expected.
Please rest assured that we’ve successfully located your order and your case has been escalated to the relevant internal team for prompt attention. We will keep you updated on our progress.
Thank you for taking the time to report this matter.
I was planning my daughter‘s wedding back in 2025. I was on the website looking Anna, LIANG what’s the one that responded to me on some prices. So I picked out everything that I would like to have it came up to over $4000 but my order that I had picked out was 1500. The rest of it was shipping. OK I put down $500. She took 560 out of my account. She was very very pushy. Call me at 3 AM about placing my order. I decided to cancel my order and refund me back my money to this day October 12, 2026 I have not yet receive my refund back from her. She coming up with all these excuses about she cannot refund me back my money mine this has been going on since September 2025 I have been around and around with her about my refund and she refuse to refund me back my money. Yes, I gave it a one star. And I advise anyone that’s reading this. Do not order from this website especially do not order from Anna, Liang. . Bad customer service I can’t go on and on about our conversation. It’s about 10 pages long, but I screenshot everything. Please refund me back my money.
Alibaba.com 回复2026-10-13
Hello, we're sorry for the experience you've described — waiting on a refund for so long is genuinely exhausting, and we understand why you're so frustrated.
We're not able to identify this order from the review alone, so please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number so we can investigate further.
Thank you for your patience.
Xuping jewelry biggest scamm on Alibaba specially on their livestream be careful ordering from them
Alibaba.com 回复2026-10-14
Hello, we're sorry to hear this shop's livestream experience has left you feeling this way.
We'd like to understand what actually happened in your case rather than leave it as a general impression. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so we can look into it.
Thank you.
Alibaba denied my refund claim for bottles sold as new
Alibaba denied my refund claim for bottles sold as new
I purchased 20 copper bottles sold as new from ARTISAN CRAFT through Alibaba. During a detailed inspection after delivery, I observed visible dirt, stains and deposits inside several bottles. In my opinion, their condition was unacceptable for products sold as new.
I submitted photographs and videos, requested a USD 420 refund and offered to return all 20 bottles. I also offered to advance shipping costs to an inspection location designated by Alibaba so their condition could be independently examined. I received no substantive response to this proposal before the case was closed.
My initial positive comments were made before thoroughly inspecting the entire batch. I explained this during the dispute.
Alibaba rejected my claim without a refund. Its decision stated that it could not establish the cause of the damage and cited missing evidence such as an unboxing video or a carrier claim. The explanation did not specifically address how my evidence concerning the interior dirt, stains and deposits had been assessed.
I am deeply disappointed with how Alibaba handled my complaint. I remain in possession of the bottles and do not consider them suitable for sale to my customers in their current condition.
Alibaba.com 回复2026-10-15
Hello Jimmy, we're sorry for the condition these copper bottles arrived in, and that the refund request is not resolved as expected.
We've identified your case from the order details in your review and escalated it to the relevant team. A member of that team will conduct a detailed review of the associated details and contact you directly.
Thank you for laying this out so clearly.
UPDATE NUMBER 4:
I WAS SCAMMED — CUSTOMS FRAUD REQUEST BY THE SUPPLIER AND STILL NO REFUND
After Alibaba suggested discussing a partial refund, I made a compromise proposal. The supplier rejected it. He then demanded that I change or delete my review, remove my photographs, give all stars and say “good hair” BEFORE he would negotiate. I refused.
If the hair is as good as he claims, why must photographs of it disappear before negotiations can begin?
The supplier also ask me to lye to the customs and declare a USD 7 for a heavy stock of hair extensions. That’s an absurd and I have refused.
I am deeply concerned about Alibaba’s handling of this evidence. It feels as though the supplier is being protected even after he assumed the hair was thin and not tick ends. He confessed and even after his confession Alibaba’s is refusing to give back my money. Trade Assurance has left me seriously disappointed. I want my money back for the disputed products because it was a SCAM.
UPDATE NUMBER 3:
I had to open a second refund application after Alibaba closed my first one in the supplier’s favour. I received no warning or clear explanation addressing my evidence.
In this second application, I have again submitted videos, photographs, my receipt, order details, supplier messages and screenshots of the supplier’s product pages. The regular clip-ins were described as “Luxury Silky Thick Ends.” What arrived had thin, see-through ends.
My refund remains unresolved. Alibaba requires approximately US$1,000 for a third-party inspection and says protection will not apply if I decline. Even paying that fee does not guarantee a refund.
I paid for the advertised products. Now I am being asked to spend another thousand dollars pursuing a refund for products that did not match their descriptions.
I feel scammed. From my experience, Trade Assurance has not provided the buyer protection I expected. Instead of a clear explanation addressing my evidence, I keep receiving the same inspection requirement.
DO NOT BUY FROM ALIBABA. Based on how my case has been handled, I cannot recommend this platform and will not use it again.
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UPDATE 2:
Alibaba says here that my case is being reviewed, yet my claims remain rejected despite the videos, photographs, and purchase records I submitted. I still have no refund. Polite public replies don’t make up for unacceptable complaint handling. My experience has destroyed my confidence in Alibaba’s buyer protection. I would not buy through Alibaba again or recommend it to other buyers.
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UPDATE 1: Alibaba promised a review, then closed my case early.
Alibaba replied here saying it had identified my order, escalated my case and would arrange for a team member to contact me and re-examine my evidence.
Here is what happened next: on 14 October at around 10 a.m. Irish time, Alibaba told me that the supplier and I had three more working days to submit evidence. I uploaded my documents.
Yet at approximately 1 a.m. Irish time on 15 October, my case was closed and my refund refused—before those three working days had passed.
I received no warning that the case would close at that time. The promised escalation did not result in an explanation addressing my evidence before closure.
Why give buyers three working days to submit evidence, then close the case overnight before that deadline? I am still without my refund.
STILL HAVE NOT GOT MY MONEY BACK!!
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BUYER PROTECTION? PAY ANOTHER US$1,000 TO PROVE YOUR CASE.
Order number: 31238312501045031
I am writing this review while Alibaba is handling my refund dispute. I bought hair extensions advertised as having THICK, FULL ENDS. What arrived was thin, see-through hair. I feel scammed.
I submitted photographs, unboxing videos, listing screenshots, my receipt, order details and recordings of supplier conversations documenting the mismatch.
Despite this evidence, Alibaba has not approved my refund and is asking me to pay approximately US$1,000 more for a third-party company to inspect the products. I have not received a clear explanation of why my evidence is insufficient or what this expensive inspection would establish.
I paid for the advertised products. Now I am expected to spend another thousand dollars pursuing a refund for products that did not match their descriptions. This is unacceptable. The handling of my dispute makes me feel that Alibaba is protecting the supplier while leaving me to bear the loss.
I run a business, and this experience has destroyed my trust in Alibaba and its Trade Assurance service. My refund remains unresolved. I will source elsewhere and will never use Alibaba again.
Alibaba.com 回复2026-10-14
Hello Yane, we're sorry for the hair you received looks nothing like the thick, full ends you paid for — and asking you to pay approximately USD 1,000 more for a third-party company to inspect the products.
We've identified your case from the order number you provided and escalated it to the appropriate team. A member of that team will contact you directly to re-examine the evidence you've already submitted and advise of any next steps.
Thank you for your patience.
Placed an order for sample prototypes, but dispatch delayed by over two weeks past agreed deadline. Communication from the vendor's side became quite slow after the payment was processed . Disappointed with the logistics timeline this time.
Alibaba.com 回复2026-10-13
Hello, we're sorry your sample order took longer than the agreed dispatch date and that updates from the supplier were slow after payment and I understand this maybe frustrating.
If you're willing to share your order details, please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and we'll look into the dispatch status for you.
Thank you for the measured feedback.
Alibaba Buyer Protection Failed — £963.33 Lost and No Real Support
I paid £963.33 for an order on Alibaba, including door-to-door delivery to the UK. The goods never arrived.
The seller admitted in writing that the shipping company had lost the goods and repeatedly promised me a full refund.
Despite this clear evidence, Alibaba refuses to help because the buyer protection period has expired. I have contacted customer support numerous times, including their senior team, but all I receive are generic, repetitive responses.
Nobody appears willing to investigate the seller’s admissions, contact the seller directly, or take responsibility for resolving the situation.
Even more concerning, the seller mentioned having experienced similar situations involving multiple compensation payments.
I trusted Alibaba’s Trade Assurance system, but when something went wrong, I was left without my goods or my money.
Order number: 24109752501042920
I am requesting a full refund of £963.33 and a proper investigation.
I will update this review if Alibaba actually resolves my case.
Alibaba.com 回复2026-10-14
Hello, we're sorry for the loss on an order that never reached you — especially since the seller had already promised you a full refund, which should have led to a direct resolution rather than the same generic replies.
Based on the order number, we've located your order and escalated your case to the senior team. That team will be in touch with you directly to advise you on what can be done next.
Thank you for laying out the case so clearly.
order number 295498138001022100
I ordered what was supposed to be hidden door frame internal doors, i paid a premium for these. The documented discussion between me and the seller was crystal clear. The sales advert was completely clear. I was sent normal doors and frames. Alibaba didnt help at all. I was orginally getting a standard reply of please give us the tracking number to prove when the doors and frames arrived. Once i sent that. Alibaba are now saying contact the seller to resolve. The seller has been ignoring me after they realised their mistake. Alibaba will not help you when it effects their seller. I strongly recommend not using Alibaba for expensive purchases im over $8000 out of pocket
Alibaba.com 回复2026-10-14
Hello Ross, we're sorry the doors that arrived were nothing like the hidden-frame premium you ordered and paid for, and that once you'd sent the tracking proof you were simply redirected back to a seller— that's genuinely frustrating.
Using the order number you shared, we've been able to locate this case and hand it over to the relevant team. Please rest assured the relevant team will reach out to you directly to review what happened and advise on next steps.
Thank you.
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