Extremely Disappointed – Worst Grooming Experience in 20 Years
With the closure of The Groom Room in Brooklands, I moved my Old English Sheepdog’s regular grooming to The Groom Room in Walton-on-Thames. I brought my dog in for a wash and clip and even showed the team a photo of the exact cut I wanted — the same photo that appears on my Pets at Home account. The groomers were busy with another OES, so I left him in their care and was asked to come back later. When I returned (after a call telling me he was ready) , my dog was clearly distressed and still not clipped. I was told that he had been upset throughout the session. I was already unhappy with how he looked, especially his tail, but was told they were already past closing time. Once I got him home, it became even more obvious how poorly he had been groomed. Several patches were shaved right down to the skin, leaving pink areas, and large clumps of hair were left untouched. His paws were a mess, and his undercarriage was still thick with hair — overall, a completely unacceptable cut. I then took him to another groomer, who confirmed that he had been badly clipped, with some areas cut in the wrong direction and signs of clipper burn — which explained his distress. She spent over an hour trying to fix the mistakes on his feet, ears, undercarriage, tail, chest, and more. I’ve owned four Old English Sheepdogs over the past twenty years, and this was by far the worst grooming any of them have ever received.