Extremely poor customer service and no response whatsoever
A very disappointing experience with GANCUBE. Despite multiple attempts to contact them, I have received absolutely no response. As a customer, I expect a company to at least acknowledge my messages and make an effort to resolve any issues. Since GANCUBE has completely failed to communicate with me, I have now contacted Visa to request a full refund for my purchase (order 75922). The fact that I have to involve my credit card provider simply because a company refuses to respond is completely unacceptable. Customer service is truly put to the test when something goes wrong, and GANCUBE has failed that test miserably. Based on my experience, I cannot recommend this company.