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Gancube

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71 条评价

4.171 条评价
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关于 Gancube

数据更新
网站
gancube.com
分类
活动与娱乐
所在地
中国
状态
待认证
近 12 个月
69 条评价
差评回复率
75%（12/16 条）
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[email protected]gancube.com

商家自述

GANCUBE, established in 2014 by Ganyuan Jiang, is a brand that designs, manufactures, and markets high-end speedcubes. Based in Guangzhou, China, the company offers physical and smart cubes, including its 3x3 Magnetic line and budget-friendly models. GANCUBE's products are used by many top speedcubers globally, and the brand's business model prioritizes direct-to-consumer e-commerce, with Amazon accounting for a significant portion of its overseas sales. The brand has experienced challenges, but is recognized for its innovation in product development.

以上内容由商家自行提供，未经平台核实。

Gancube靠谱吗？

Gancube（gancube.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 71 条用户评价，属于活动与娱乐分类，口碑良好。76% 的评价为 4 星及以上，15% 为 1 星；商家回复了 75% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Consumers consistently praise the exceptional quality of the products, explaining that the speed cubes feature incredibly smooth mechanics, wonderful tactile feel, and fantastic secure packaging. People also highlight the fast and reliable shipping options, mentioning that international deliveries often arrive promptly, safely, and without any complications. Some reviewers were not happy with delivery delays, noting that certain packages took many weeks to arrive or seemed to have gone missing entirely during transit. Additionally, some customers mentioned receiving faulty or broken items, and expressed frustration regarding unresponsive customer support when attempting to resolve these specific product issues.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

R
Rafael Redczus van Berkel荷兰 · 写过 21 条评价 · 体验于 2026-10-14 ·

Extremely poor customer service and no response whatsoever

A very disappointing experience with GANCUBE. Despite multiple attempts to contact them, I have received absolutely no response. As a customer, I expect a company to at least acknowledge my messages and make an effort to resolve any issues. Since GANCUBE has completely failed to communicate with me, I have now contacted Visa to request a full refund for my purchase (order 75922). The fact that I have to involve my credit card provider simply because a company refuses to respond is completely unacceptable. Customer service is truly put to the test when something goes wrong, and GANCUBE has failed that test miserably. Based on my experience, I cannot recommend this company.

J
Jāi Buxton新西兰 · 写过 1 条评价 · 体验于 2026-10-02 ·

My experiences with GAN was great

My experiences with GAN was great! Their team is easy to approach to contact. their products and high quality and awesome use they care and support their customers finding ways to do their best satisfy their customers, improve customer satisfaction I recommend GAN to anyone who enjoys cubing and want experience the best of the best pazzles

A
Anne英国 · 写过 28 条评价 · 体验于 2026-09-07 ·

A cube over £100 fails in 2 and half months and Gan can't be bothered.

2 and a half months purchasing a cube that was over £100 direct from Gan, the charging pod of the cube fails to charge/hold charge. I tell Gan this and 6 days later they tell me to charge the pod! I explained that after the charging wire had been plugged into for hours the pod was not really charging/holding charge - only enough for about 2 min of smart use. They clearly did not read my emails (yes, 2 were sent) or just thought I was really stupid and didn't realise that smart cubes nee charging!! I'm not impressed with the customer service as over £100 for a single cube that the very essence of it fails in 2 and half months and Gan can't be bothered to read the email I sent properly and their only advice was to plug in the pod! Edit in response to GAN: This poor review has little to do with the product itself. When manufacturing thousands of an item you will ALWAYS have a few faulty and that is an accepted fact by most. I never have said that GAN cubes are not of top quality, because they are excellent. This poor review was due to the poor customer service in relation to a premium product that has a premium price. GAN have now resolved this issue, for which I am thankful for, but it was the fact it took a while for GAN to acknowledge that their top quality produce can be faulty that was frustrating. GAN do make exception cubes and this experience would not have stopped me purchasing more (I already have loads) but GAN need to realise and accept they will have faulty products through no fault of their own instead of giving endless frustrating, useless and undermining "support" just because they stand by the quality of their product!

Gancube 回复2026-09-08

Dear Anne, We sincerely apologize for the frustration you've experienced with your smart cube's charging pod and our customer support. Waiting 6 days only to receive advice you had already tried is completely unacceptable, and we are very sorry our team missed the details in your initial emails. We stand behind the quality of our premium cubes and want to make this right immediately. Your product is fully covered under our warranty. We are also using your feedback to review our support tickets internally to ensure our team reads troubleshooting emails more carefully and improves response times. Please stay conneted with our team to solve this. GANCUBE

John Zhang澳大利亚 · 写过 1 条评价 · 体验于 2026-07-22 ·

Terrible customer service

Terrible customer service – Refuses refund for lost parcel and shifts burden onto customer ​I placed an order which was misdelivered by their courier—dumped in a public common area instead of the specified office floor and address. The local delivery carrier (YTO Express) officially confirmed in writing that the package is lost. ​Despite receiving written confirmation from the courier confirming the loss, GANCUBE refuses to issue a refund or replacement. Instead, they stonewall behind rigid internal bureaucracy, demanding a specific "formal proof of loss certificate" from the local courier. When the courier explicitly stated in email that local delivery cannot issue this certificate directly to customers and told GANCUBE/the shipper to contact them directly, GANCUBE simply ignored it and continued passing the burden onto me. ​As a paying customer, I am left with no product and no refund. They take zero responsibility for their logistics partners and force the customer to act as a helpless middleman between two unhelpful companies. ​Extremely disappointing customer support. Buy directly at your own risk—if your parcel is misdelivered or lost, do not expect GANCUBE to help or refund your money.

C
Chris美国 · 写过 1 条评价 · 体验于 2026-07-02 ·

From Smart Cubes to Mosaic Art—We Love It!

We recently placed our first order with GAN Cube, and our kids are absolutely thrilled! The Minions Smart Cube has been an incredible learning tool—it's made practicing so much more fun while helping them improve their solving skills. We also purchased the 10×10 Mosaic Frame and had an amazing time creating our first masterpiece. It's already hanging proudly on our wall! The quality of every cube exceeded our expectations. They turn incredibly smoothly, feel premium, and it's easy to see why GAN has such a great reputation. We're extremely happy with our purchase and are already looking forward to our next order. Highly recommend!

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