Replacement part
They were great at helping me with my replacement order
About Gancube
Data updated- Website
- gancube.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 75% (12/16)
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About this business
GANCUBE, established in 2014 by Ganyuan Jiang, is a brand that designs, manufactures, and markets high-end speedcubes. Based in Guangzhou, China, the company offers physical and smart cubes, including its 3x3 Magnetic line and budget-friendly models. GANCUBE's products are used by many top speedcubers globally, and the brand's business model prioritizes direct-to-consumer e-commerce, with Amazon accounting for a significant portion of its overseas sales. The brand has experienced challenges, but is recognized for its innovation in product development.
Written by the business, not verified by us.Is Gancube legit?
Gancube (gancube.com) has a 4.1 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers consistently praise the exceptional quality of the products, explaining that the speed cubes feature incredibly smooth mechanics, wonderful tactile feel, and fantastic secure packaging. People also highlight the fast and reliable shipping options, mentioning that international deliveries often arrive promptly, safely, and without any complications. Some reviewers were not happy with delivery delays, noting that certain packages took many weeks to arrive or seemed to have gone missing entirely during transit. Additionally, some customers mentioned receiving faulty or broken items, and expressed frustration regarding unresponsive customer support when attempting to resolve these specific product issues.
Auto-generated from all reviews of this business. For reference only.What people say
Can't even give the item a review…
Can't even give the item a review because we ordered it 13 days ago and still haven't recived it. It was 5-7 day shipping.
Extremely poor customer service and no response whatsoever
A very disappointing experience with GANCUBE. Despite multiple attempts to contact them, I have received absolutely no response. As a customer, I expect a company to at least acknowledge my messages and make an effort to resolve any issues. Since GANCUBE has completely failed to communicate with me, I have now contacted Visa to request a full refund for my purchase (order 75922). The fact that I have to involve my credit card provider simply because a company refuses to respond is completely unacceptable. Customer service is truly put to the test when something goes wrong, and GANCUBE has failed that test miserably. Based on my experience, I cannot recommend this company.
Quick delivery
My experiences with GAN was great
My experiences with GAN was great! Their team is easy to approach to contact. their products and high quality and awesome use they care and support their customers finding ways to do their best satisfy their customers, improve customer satisfaction I recommend GAN to anyone who enjoys cubing and want experience the best of the best pazzles
AQUALIS
I bought the GAN 16 MAGLEV MAX Aqualis Summer 2026 Limited Edition speed cube. It arrived quickly and was packaged really well. The cube is a joy to use. Makes running solves feel fresh again.
Gan provided fast answer and solution…
Gan provided fast answer and solution to my broken gan 13 core. Thank you!!
Overall really great
Overall really great, just a bit pricey
consistently sends expected products in…
consistently sends expected products in a timely fashion
A cube over £100 fails in 2 and half months and Gan can't be bothered.
2 and a half months purchasing a cube that was over £100 direct from Gan, the charging pod of the cube fails to charge/hold charge. I tell Gan this and 6 days later they tell me to charge the pod! I explained that after the charging wire had been plugged into for hours the pod was not really charging/holding charge - only enough for about 2 min of smart use. They clearly did not read my emails (yes, 2 were sent) or just thought I was really stupid and didn't realise that smart cubes nee charging!! I'm not impressed with the customer service as over £100 for a single cube that the very essence of it fails in 2 and half months and Gan can't be bothered to read the email I sent properly and their only advice was to plug in the pod! Edit in response to GAN: This poor review has little to do with the product itself. When manufacturing thousands of an item you will ALWAYS have a few faulty and that is an accepted fact by most. I never have said that GAN cubes are not of top quality, because they are excellent. This poor review was due to the poor customer service in relation to a premium product that has a premium price. GAN have now resolved this issue, for which I am thankful for, but it was the fact it took a while for GAN to acknowledge that their top quality produce can be faulty that was frustrating. GAN do make exception cubes and this experience would not have stopped me purchasing more (I already have loads) but GAN need to realise and accept they will have faulty products through no fault of their own instead of giving endless frustrating, useless and undermining "support" just because they stand by the quality of their product!
Reply from Gancube2026-09-08
Dear Anne, We sincerely apologize for the frustration you've experienced with your smart cube's charging pod and our customer support. Waiting 6 days only to receive advice you had already tried is completely unacceptable, and we are very sorry our team missed the details in your initial emails. We stand behind the quality of our premium cubes and want to make this right immediately. Your product is fully covered under our warranty. We are also using your feedback to review our support tickets internally to ensure our team reads troubleshooting emails more carefully and improves response times. Please stay conneted with our team to solve this. GANCUBE
I bought a GAN16 ui Maglev MAX…
I bought a GAN16 ui Maglev MAX directly from the Chinese site. Delivered in the UK 1 week and a day from order well packaged. Tracked it every stage of the journey very impressed with the speed of delivery and the quality features of the cube great product and service.
I had no trouble ordering this product
I had no trouble ordering this product. It did take a little longer to receive than thought . Can really give a review @ present time because it was brought for a future gift for a grandchild.
Good brand
I've used them twice for China to UK orders and both went without a hitch. They also let you track the order. I've never had a fault from these two or the ten or so GAN cubes I've bought from elsewhere. Overall I'd consider them a trustworthy company to deal with.
Terrible customer service
Terrible customer service – Refuses refund for lost parcel and shifts burden onto customer I placed an order which was misdelivered by their courier—dumped in a public common area instead of the specified office floor and address. The local delivery carrier (YTO Express) officially confirmed in writing that the package is lost. Despite receiving written confirmation from the courier confirming the loss, GANCUBE refuses to issue a refund or replacement. Instead, they stonewall behind rigid internal bureaucracy, demanding a specific "formal proof of loss certificate" from the local courier. When the courier explicitly stated in email that local delivery cannot issue this certificate directly to customers and told GANCUBE/the shipper to contact them directly, GANCUBE simply ignored it and continued passing the burden onto me. As a paying customer, I am left with no product and no refund. They take zero responsibility for their logistics partners and force the customer to act as a helpless middleman between two unhelpful companies. Extremely disappointing customer support. Buy directly at your own risk—if your parcel is misdelivered or lost, do not expect GANCUBE to help or refund your money.
Gancube 356 Maglev.
Very very good quality of product. I recommend.
From Smart Cubes to Mosaic Art—We Love It!
We recently placed our first order with GAN Cube, and our kids are absolutely thrilled! The Minions Smart Cube has been an incredible learning tool—it's made practicing so much more fun while helping them improve their solving skills. We also purchased the 10×10 Mosaic Frame and had an amazing time creating our first masterpiece. It's already hanging proudly on our wall! The quality of every cube exceeded our expectations. They turn incredibly smoothly, feel premium, and it's easy to see why GAN has such a great reputation. We're extremely happy with our purchase and are already looking forward to our next order. Highly recommend!
Great online shop for cubers
Great online shop for cubers. Great choice and high quality items for sale. We made a lot of purchases there and happy with deliveries and customer service. Would recommend.
excellent customer service
excellent customer service. sent an email and issue resolved instantly. response time is stellar
This is great customer service
This is great customer service, they responded very quickly and directed me to the right place in no time.
Received a used (or at least opened) product
Received a used (or at least opened) product with a broken seal, described and charged as new. Shipping was very slow. Otherwise OK.
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