A cube over £100 fails in 2 and half months and Gan can't be bothered.
2 and a half months purchasing a cube that was over £100 direct from Gan, the charging pod of the cube fails to charge/hold charge. I tell Gan this and 6 days later they tell me to charge the pod! I explained that after the charging wire had been plugged into for hours the pod was not really charging/holding charge - only enough for about 2 min of smart use. They clearly did not read my emails (yes, 2 were sent) or just thought I was really stupid and didn't realise that smart cubes nee charging!! I'm not impressed with the customer service as over £100 for a single cube that the very essence of it fails in 2 and half months and Gan can't be bothered to read the email I sent properly and their only advice was to plug in the pod! Edit in response to GAN: This poor review has little to do with the product itself. When manufacturing thousands of an item you will ALWAYS have a few faulty and that is an accepted fact by most. I never have said that GAN cubes are not of top quality, because they are excellent. This poor review was due to the poor customer service in relation to a premium product that has a premium price. GAN have now resolved this issue, for which I am thankful for, but it was the fact it took a while for GAN to acknowledge that their top quality produce can be faulty that was frustrating. GAN do make exception cubes and this experience would not have stopped me purchasing more (I already have loads) but GAN need to realise and accept they will have faulty products through no fault of their own instead of giving endless frustrating, useless and undermining "support" just because they stand by the quality of their product!