Terrible customer service
Terrible customer service – Refuses refund for lost parcel and shifts burden onto customer I placed an order which was misdelivered by their courier—dumped in a public common area instead of the specified office floor and address. The local delivery carrier (YTO Express) officially confirmed in writing that the package is lost. Despite receiving written confirmation from the courier confirming the loss, GANCUBE refuses to issue a refund or replacement. Instead, they stonewall behind rigid internal bureaucracy, demanding a specific "formal proof of loss certificate" from the local courier. When the courier explicitly stated in email that local delivery cannot issue this certificate directly to customers and told GANCUBE/the shipper to contact them directly, GANCUBE simply ignored it and continued passing the burden onto me. As a paying customer, I am left with no product and no refund. They take zero responsibility for their logistics partners and force the customer to act as a helpless middleman between two unhelpful companies. Extremely disappointing customer support. Buy directly at your own risk—if your parcel is misdelivered or lost, do not expect GANCUBE to help or refund your money.