Paid $65 for an item substitute we didn't want because they were busy!!
I ordered pumpkin cheesecakes to be delivered to my daughter to celebrate her first mothers day. They sent lemon, left them in the apartment block without telling my daughter they had been delivered and without the extra message sleeve I had requested. When I asked customer service for assistance they told me as they were busy at the time they had the right to substitute the items. I wasn't happy and replied several times explaining that I had paid $65 for a gift in the flavour my daughter enjoyed to be delivered on a special day, not wanting to pay for a flavour she didn't eat and missing out on the day I needed it to be there for. After again messaging several times I finally received another email offering redelivery and 6 chocolate strawberry's. I think I should be offered a refund and I am still sending messages hoping for a reply soon.