Incredibly Disappointed With Cancellation Experience
I decided to cancel my ADT service after being a customer for 14 years. Finally realized that the service I was receiving could be a higher quality at a cheaper price. Little did I know the hassle to try and cancel. First, you cannot cancel on line so I was forced to call. After staying on hold for a very long time, I was finally connected and told the rep that I wanted to cancel the service immediately. Found out you can't cancel immediately, you need to give them 30 days notice - WHY? I clearly stated that I did not want to stay with them, but I still was subjected to a cascade of offers that lowered the price. I can't tell you how many, "no thank you" I had to state. I then asked if there would be any other charges. I was told that my bill was already paid. Very surprised to get in the mail a bill for service from Sept. 19 to Sept. 30 when I told them on August 20th, I no longer wanted their service. Yes, I will pay the bill just to be rid of them. I will also make sure that anyone who asks for advice on a system will be told in no uncertain terms to steer clear of ADT.