美国
I earned 8% ($11.84) on a $148 order with PetMeds, 12% ($5.04) on a $42 order with Chewy on 12/16/2022, 4% ($1.60) on a $40 order from Titan Fitness on 7/1/2022 and a $15 signup bonus. As of today, 4/26/2026, I have still not received a CENT of the $33.48 cash back I am owed from this total scam of a website.
On 11/24 I ordered a jacket with the 20% off coupon. It arrived on 11/28 and on 11/29 I saw there was a code for 25% off (CYBER2025). Rather than return and rebuy the jacket, I promptly emailed customer service (on 11/29) and asked if they could simply issue an REI gift card for the difference ($7.48). I ended up emailing three times in 8 days with no reply. Finally, their chat was turned back on and I was flat out denied the lousy $7.48. I have been an REI member for nearly 20 years. This is pretty poor customer service by anyone's standards, let alone REI whom I have always known to provide great service. I won't be buying from them again anytime soon.
PetMeds used to be great. Their service was fast and their customer service was responsive, courteous and knowledgeable. Now, none of those things are true. A few months ago we placed several orders for food/treats and they took weeks to ship out. On one item, we canceled because it never shipped. Following that we placed several orders for perishable goods and multiple times they sat in the warehouse all day, were shipped saver overnight (which resulted in shipping times of 1.5-4 days) and were not properly packed to ensure they would remain cold (a couple ice packs in polyethylene foam - the kind used to protect TV screens during shipment). The last straw, however, was an Rx that was completely botched. They entered the approval for a similar but different item and then linked it to someone else's account. It took a week to get the issue resolved and they simply kept insisting they didn't make an error. In fact, even after they corrected it, they never apologized or acknowledged that they made an error. We will never order from this incredibly incompetent outfit ever again.