Don't expect any kind of service when things go wrong.
Been a Fab365 customer for many years and had my subscription set to auto-renew with valid payment details. For reasons unknown, DVDFab failed to renew my license at the discounted price of $119 and now want me to pay $199 (new customer price). I have opened multiple tickets to their support staff and posted on their help forums, all to no avail. They simply don't answer. Call me cynical, but scamming folks out of the higher $199 price is likely their end game, hence why there is radio silence from their support team. **Update Sept 24th** - Based on DVDFab's reply, I have sent them everyrhing over, including my email address and details of all outstanding, unanswered tickets. This was sent to their email address listed here in TrustPilot. I don't see any way of DM'ing them.