What a complete shambles
Ordered 4 dining chairs cost of £500.40 with Free delivery. when i came to checkout the total was £529.88 the added £29.48 was for delivery protection, no mention of this prior to check out... Anyway ordered and paid. tried to contact Debenhams to query the additional charges only to find that no telephone contact and only message service with log in via Face book (I dont do Face book) next day i was contacted by Modernique who are the supplier to Debenhams of the chairs i'd ordered stating they were not in stock until March. I asked for a refund which was refunded immediately but only for £500.40. when i contacted Modernique to query the refund amount they informed me that they had refunded the cost of the goods and additional costs needed to be taken up with Debehams.. Well how do you contact them?? Is this really Debehams that were a well respected retail outlet, and now managed by an uncontactable bunch of rip off merchants. i will put the - £29.48 down to experience... but i do think it is a bit of a sham when you go onto the DEBEHHAM's website, purchase something and then get ripped off by a company masquerading as a well know retail provider, but also shame of Debeham's for partnering with this despicable company